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    Ideal Surplus

    5.0 (1 review)

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    5 months ago

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    Builders FirstSource - Bright sitting area with two wooden accent chairs featuring woven backs and colorful patterned pillows, positioned in front o...

    Builders FirstSource

    (3 reviews)

    Let's start with design assist in building trusses which is a positive. The guys in the lumber yard…read morewere courteous and helpful. Hence, the 2 stars rating. Lead time on ordered materials is satisfactory. Delivery time is satisfactory. Dropping off the materials is horrible. They backed up the truck with all my trusses on it and tiled the truck bed, then drove off. Left me with broken trusses that were never replaced. Could get them to answer my emails or return my calls. Pricing got way out of hands and no they will not price match. This review would of been 3 stars if they would reply emails and return phone calls. Should've been no stars for customer service. If you want better customer service, go to the Spartanburg office. Much nicer fella at the front desk. Can't say much for the ladies in the back that don't respond to emails or voice mails.

    The place best out 4 local competitors even the big box companies. This review us based upon…read moreexperience and customer service. As the product will be delivered tomorrow and I'll update the review. Brandon has excellent customer service skills! Upon entry we didn't have to seek assistance. He immediately began s quite based upon our needs and recognized that we were repairing s subfloor. I explained my project needs and he took the time to explain his recommendations between spruce and pine wood use. Delivery was free which is always a perk!!!!! As I compared their quote against 4 others he was able to beat the prices received from others. He emailed a copy of the receipt and provided a hard copy. We had a positive experience and will return to purchase the reframing and room additions to our flip.

    Ideal Surplus - buildingsupplies - Updated May 2026

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