I've had two laser hair treatments done so far in Madison. My very first was with Lindsey and my second was with Meghan. They answered all my questions and were very kind. Excited to see the final results. read more

I am so blessed to be able to speak to Destinee the Aesthetic Consultant at Ideal Image, Madison, WI location! If it wasn't for the way she took the time to explain every service, and the details involved, I would not have moved forward with treatment. The instant zoom consultation was a huge plus. She is so great with customers, I hope management knows how valuable she is. I am looking forward to starting treatment this week, and keeping Destinee posted. read more

If zero was an option it would be zero. My daughter has special needs and it's almost impossible for her to shave her legs. We forked out $3600 fora service. We have viaduct repeated appointment cancelation, at the last minute. Then we had to wait another month for another appointment, only to have that one canceled. Our last appointment, they didn't even bother to cancel, they said it wasn't in the system. I stood at the counter with my daughter and made the appointment. Everything they told me from their sales pitch to schedule issues has been nothing but a scam. We were told lifetime touch ups were included, thats a lie. We were told treatment every 6 to 8 weeks for 16 months, thats a lie. Meanwhile they have been paid in FULL for services they can't honor, while still selling new packages. This company is a scam. I feel I've been lied to so many times, enough is enough. Be ware if you book at the Madison location they only have 1 rn and 1 desk girl, or so they say. I can't say enough bad things about this company. No ethics. read more

I went here for some Juvederm. After a consultation, I was told there would be visible improvement with one syringe. That was true; I got my money's worth, and that would have been fine for now. However, they left a visible crease coming down from the right side of my mouth that had not been there before. When I went back to have them evaluate it, they suggested another syringe, at $600. The thing is, it wasn't there before. One side of my mouth looks pulled down, while the other did not. Almost like I'd had a slight stroke. Putting the before/after photos together, it was noticeable, even to the technician. Again, however, I was told it could be "corrected" with another syringe. In other words, I could pay to correct THEIR mistake. I was told someone would review this and get back to me but the end of the week (this was on a Tuesday).by the following Friday I called the main exchange and asked if anyone was getting back to me. I spoke to someone who was very concerned about getting this addressed, however it's been over a week now and nothing. I will be calling again next week. I doubt it will matter. I won't go here again. Bad customer service, and unwilling to stand behind their work. 2 stars because other than the mini stroke bit it looks good. But that's what I would expect for $600, so I'm sure there are many other places I can go and get the same good results without leaving me with a new problem. read more

Every single person I have dealt with has been very nice. Anytime I have had to change an existing appointment, they have done so without issue. The only thing that I don't like, is they charge u BEFORE u even get the procedure done. When we setup my plan, I had to pay for everything up front, even tho some of it wasn't for months out. I also paid for a BBL procedure over a month before I had it done. Other than that, it's a great place and I am happy with results so far :) read more

I spent an hour with a super kind human helping me schedule laser hair treatments. When I arrived for my appointment, I was told it had been cancelled, but they didn't tell me. No call, no text, no email. Just two receptionists sitting there like "sorry you drove all the way here, nothing we can do". I don't have time for that kind of disorganization. I signed a "contract" and apparently I might not be able to get out of it. I'm supposedly supposed to get a call from customer service but it's been a week and...nothing. Look elsewhere for services in Madison. read more

I have been a customer in good standing since 2019 and welcomed my first child in June 2021. When I found out I was pregnant, I was just starting a new laser hair removal contract, but was told I couldn't receive treatments during my pregnancy. Fast forward to after the birth, I called and was told I had to wait 3 months after my c-section to resume sessions. I called again 3 months later and was told my contract had expired, there was nothing they could do. I was falsely led to believe my contract would be put on hold until I was medically able to resume treatment. I had a 16 month contract, which is fully paid, yet I only received 3 treatments. The "best they can do" is give me 2 more treatments... What a joke - completely unacceptable! Seems like Ideal Image only cares about their money and punishes clients for family planning. I paid for services not rendered - if you value family, take your business elsewhere! read more

This has been the biggest waste of $7,000. This company is unorganized, unprofessional and not staffed so they can't accurately schedule appointments. My very first appointment the technician didn't complete the Cool Sculpting process correctly, leaving a big area on my stomach for several weeks. This prevented treatment, twice after I drove 40 minutes each direction for my appointment. I had another appointment canceled again after driving 40 minutes each way due to the receptionist scheduled the appointment too close to my previous appointment. Here's the big kicker ... I started this treatment in May. I am still waiting for the appointments that was canceled to be rescheduled. I have called the clinic and was told that they don't have any trained technicians available. The manager is on maternity leave and she was the only person in the office trained for Cool Sculpting. I was told that a manager from another location would be reaching out to me to resolve this issue, that never happened! read more

What a complete JOKE!! I'm going for laser hair removal and was convinced to get the lifetime warranty to come in for touch ups for a lifetime. Just to find out after a year, you actually start having to make copays if you need a touch up. I spent $5,000 on this treatment! Funny, in other reviews the same things are happening to other people! If I would have known that I would have been more thorough about my thoughts on how they don't get in some areas like they should! I'm beyond mad that they don't tell you about the copays and what a way to screw people over. I will NEVER recommend this place to anyone! I will never come back for additional treatment either that I was planning on doing! Do NOT go here!! read more

Don't bother! Rude and clearly greedy. I told them a number of times via multiple calls and texts I just wanted a "touch up" They knew what I was asking for, yet still had me waste my precious time knowing they only sell Full packages! They made me fill out a time consuming medical history with personal information. Took me back then, knowing what I wanted, instead said they only sell packages, so it wouldn't be worth it for me. They just lost a potential customer for this and many other services. Don't go! There are far better places, quite close by. read more

Ideal Image Madison - In Greenway Station - Laser Hair Removal Near Me - Middleton, Wisconsin

It is incredible that after the convince you and explain how much they can help, they charge you and when they transfer you to book an appointment and happens that they don't have appointments for the next 6 months, so they just want to keep your money until they would like to book an appointment. read more

no transparency what so ever. I have made four appointments, three of them went well for the last one they canceled my appointment but cannot get me in anytime soon and when I complained they said you can't even get that particular treatment within thirty days of the first one anyway. Now you are telling me that? that was not the reason you canceled on me, you told me the provider quit! otherwise I would have come in and would have get the treatment regardless of intervals I guess. funny thing is they don't want to own their mistake. I apologies is not fixing the problem, is it? read more

Had my first appointment this afternoon and was lucky to be squeezed in same day. Sat with the aesthetics consultant for an hour. She was so thorough and open to all my questions. This place really makes getting work done affordable! I was shown how much safer their practices were compared to my dermatologist. I was made very comfortable and reassured on the entire processes of all procedures. They really gained my trust and I feel they're more credible than most places! Looking forward to being a long term patient here! read more

I have waited more then 2 years to write this review, giving Ideal Image a plenty of time to resolve my complaint I went to Ideal for 9 sessions in 2018 and wasn't satisfied with the result. Tried to figure it out with the clinic and was unsuccessful, had to be contacted by regional manager after two more complimentary session still no result that I expected. COVID happen and I though i would give them some time to figure it out but year and a half later I still have no resolution at all. Time to time I receive phone calls from Ideal Image telling me about promotions where I explain what happen and they "file a complaint" giving me the number of my case being very apologetic but later same thing happen. I decided to go to a different place, which has same laser but do the treatments 5 weeks apart rather then 10, and has life time guarantee which means you pay once and never pay again, you can go as much as 10 years every 5 weeks if you like it doesn't matter All tho the laser treatments didn't give me satisfaction what bothered me the most is attitudes from people who work there Not sure why being rude is only the reaction you get when you complain. I paid over $7000 and still had hair on my legs, I though I had a right to point that out but I guess not. Go to Milan laser, you get same laser, one payment, 100000000 sessions instead of 9 Not sure why people go here still read more

DO NOT GO HERE! I paid over $1,200 for Coolscculpting. 1. Their "payment plan" is a loan they take out in your name, not a payment plan through Ideal Image. The phone saleswoman lied about this setup. I never would have opted for a loan over paying in full. 2. Coolscculpting didn't work for me because I don't have enough body fat. They wanted me to KEEP RESCHEDULING and trying until it worked long enough that they could count it as a session and charge me. 3. They will not refund me. I am moving out of the country and have spent tend of hours with these people on the phone. They just send you in circles until you get tired and just pay them. I refuse to pay them. They told me I "can't break my contract" so I must pay, when they are the ones who cannot perform the service I paid for. Their expectation is that I will spend my $1,200 on another service here. Lol, noooo wayyyy. DO NOT do business with these thieves. read more

I got told at my first BBL treatment that the intensity will be raised at every visit. After bringing up at every appt that I am not seeing any results, I get told at my 5th out of 7 treatments that the intensity level was on the low side at my previous treatments. 3 were done in Greenfield. I was shocked to hear that. I felt a significant difference in the intensity at my 5th visit that I should of felt by my 3rd treatment. I called about my issue and everyone was so unhelpful. I always got a new person on the line or got the call center and I kept getting told excuses about the person "working" on my case. She never called me back. I get told at my next appt that a complimentary appt can be done but needs to get approved. Apparently it wasn't able to get approved just for the spot on my face that needs some extra work. A nurse tried to sell me into buying more treatments even after agreeing with me that the redness should of been gone by my 7th treatment because that's what I got told at my initial consultation. Another thing I don't like about this treatment is that it's not consistent. I had a different BBL nurse doing my treatments at every visit. They all have their own way of using it. Some would go over my face twice with each laser and some only went over my face once. Some would move the laser in smaller increments and some would move it in larger increments. Some visits felt like 5 minutes while others felt like 15. Also one time I asked if the BBL settings were at the highest intensity settings and I got told yes. At my next appt I got told the settings can go higher. This company has shown me so many red flags. I don't recommend Ideal Image and won't be coming back. I did not feel like a valued customer and I wasted my money. Do yourself a favor and read their Better Business Bureau reviews. read more

Such a scam! Went for Botox, doesn't look right. I call and they tell me it was dyanysport(a different type). I was not happy so I drove an hour to figure this out. I get there and they tell me it was botox. They are not honest and their products suck! 0 Customer service. not Renewing my membership! read more

Do not go to Ideal Image. They refuse to honor my fiancee's request to cancel her contract. In fact, they have stopped responding at all to any attempt on her's or mine's attempts to contact them to resolve the situation. They deserve no one's business for the roundabout and confusing ways they handle customer complaints. Zero stars. read more

I never thought I would be able to afford to do Laser Hair Removal in my early twenties, and then I heard a Ideal Image radio advertisement encouraging anyone who was interested in Laser Hair Removal to come in for a free consultation. At that time they were offering 50% your Laser Hair Removal treatments and decided to set up a consultation, if nothing else. I was so impressed with the staff and their clear explanations of how the treatments and Laser machinery worked, that I knew it was the right time for me start the process. It has now been a year since my last Laser Hair Removal session and I cannot tell you have wonderful the results have been. For a young woman who has always had an allergy to metal and razors, it has been so nice to have such long lasting smooth results with only so often needing to touch up. With such positive results from Laser Hair Removal, i decided to try Ideal Images Cool Sculpting. I am an active runner and fairly in shape young woman, but as many know, we all have our problem areas. No matter how hard we attempt to correct those areas, they won't budge and that's where Cool Sculpting is so worth while! No surgery or anesthesia is needed and depending on your area of focus, you can be done within an hour. There is some discomfort involved but more sore due to it being an unusual feeling, not pain. I was once again pleased with my results, and if anything, it has only encouraged me to remain consistent with my regular work outs to only emphasize my results :) Ideal Images staff is respectful, relatable and beyond helpful! With such positive results with both my treatments and the staff, I have recommended Ideal Image and their services to several friends and co works and would highly recommend them in the future. read more

I've had four sessions of laser hair removal for bikini and underarms, and my results are great so far! It's quick and everyone makes me feel comfortable. However, I've dropped a couple of stars because communication has been SO poor. They literally never answer the phone when you call. Not once in over six months. So if you don't book your next appointment in person at your current one, you'll end up playing phone tag for a week just trying to schedule. They also canceled 3 of my first 4 appointments, and I had to reschedule. Some were canceled so last minute that I'd already shaved and ended up with razor burn that made the appointment more painful when it did get rescheduled. I totally understand that this is probably all related to Covid challenges, but for me this service was one of the biggest purchases I'll ever make, and I thought the team would treat their customer service with that in mind for people. read more

I love this place!! I was scared at first and very misinformed but the experienced team addressed all my concerns and I am very comfortable utilizing their services. I may be addicted now. Great place to try if you are interested in the services they provide. Kitt and the entire team are great! read more

Was very nervous and didn't know what to expect. The staff was extremely friendly and very helpful. They took the time to explain the process and answer all my questions. This location is extremely clean and inviting. Could not be happier with signing up for services with these folks. They are worth every penny and then some. Already have recommended these folks to friends and family, and will continue to do so!! read more

I show up, promptly greeted, beautiful interior, nice furniture and displays; just gorgeous. I recently completed my second visit and I may have shaved 3 times since my first and I am pleased. The level of professionalism is impeccable and the service is just as top-notch. I won't sugar coat the fact that this hurts, it does. I was happy to find out that ideal image has lasers for both dark and light complexions. It's always a gamble finding persons knowledgeable in all skin types. I was a skeptic and with all the ads on the radio...honestly, it didn't help build my confidence. I get why there are so many ads and such. I have been showing off my legs and arm pits to just about everyone. Yes, that seems weird, but you would too. The results are amazing! Thank you! read more

The ladies hear are so nice and I'm very pleased with my results. Overall very professional and a great experience.

I went in with embarrassing under arm hair. I have dark hair and fair skin. Even after shaving it looked like I needed to shave because you could see the underlining roots. I was skeptical about Ideal Image. I couldn't believe the results with just one treatment. They could stop treatment now and I would be happy with the results I have already gotten. I am very excited to see the finished results. The treatment is exciting and exactly what I had hoped for. I also want to talk about the staff. Everyone is so sweet, understanding, and caring. They have the best team working together to make sure your happy. They are truly wonderful. I look forward to seeing them. Thank you Ideal Image! You made me a believer!! read more

I think Ideal Image is fabulous. After all of my treatments, my hair is GONE. (The only hair that couldn't be permanently removed was so light that there is not enough contrast between my skin and the hair, so the laser can't see it.) Their location is super clean and professional, the nurses were top-notch, the front desk people were always friendly and patient with scheduling. I highly recommend them! read more

I got laser removal done on my bikini area and was very happy with the results. Because of that I decided to do cool sculpting on my belly. Such disappointment! It is expensive and I saw literally no results. During my 4 month check, the nurse agreed that there was no difference and I was told to come back at 6 months. I still saw no difference but the nurse said that she could see some reduction. I was then explained that it is like peeling a potato where each cycle takes a thin layer off. This was very much unlike the cheer I've heard about how much difference I will see and how pleased I will be when I was still considering. This invisible thin layer cost me over a 1000$. I am a very petite girl and hardly needed cool sculpting at all, maybe it works better for people who are bigger built. On top of the disappointment of throwing this money away, the nurse was rude during my last session and I left feeling very self conscious about my body because of what she said and how she said that. So to sum it up: laser removal=definitely yes (maybe some place else since their nurses feel entitled to make negative comments about your body?);cool sculpting=do not expect any dramatic results unless you want to do more than one cycle. I feel like if I am spending so much money on something is should show. read more

I was interested in going to Ideal Image for laser hair removal. When I went in for my consultation I was happy to see that the center is very clean, and the staff is friendly, professional, and extremely knowledgeable about the services and lasers. Nurses do all the services, so you know you will be taken care of. I decided to treat the Brazilian area, I have had three treatments so far, and I am so happy with the results!! I've done my research about other laser hair removal centers, and had consultations, but nothing beats Ideal Image!! read more

I really like Ideal Image! The staff is friendly, conscientious and knowledgable. I had the laser hair removal treatment and am about 75% of the way through my treatment and am very pleased with my results thus far! The treatments are expensive but as a customer you receive a starter kit of lotions, exfoliators and essential oils. It's very important to follow the staffs directions for care vet closely, if you do you will yield great results. I would definitely recommend to a friend. read more

My wife was a regular and found that an unhappy staff makes for an unhappy service. Lots of personal complaining from the staff at the desk. the lobby is dirty and shabby. Full price for discount service. read more

I love Ideal Image! I heard the ads on the radio & got fed up with my 5 o'clock underarm shadow. It always looked like I needed to shave. I went in for a cosulation and yes, it is expensive, but it's the best money you'll ever spend! Everyone there is fantastic- super friendly & helpful. The technicians make you feel super comfortable and will answer any questions you have. I've been through 5 of my 9 treatments and my underarms look awesome. It definitely isn't painless to get the treatments done, but it's so quick & over before you know it. Already thinking about my next treatment, and I'm not one to spend money on myself. It's such a good investment & boosts your confidence. :) read more

Everyone is extremely helpful and friendly in my treatment process. I just had my 7th treatment. I have had photos taken throughout my process to make sure that I am where I should be in the process. My treatment is then adjusted to make sure that I am getting the results that should be expected after 7 treatments. read more

Ideal Image is a very nice facility. The treatments can be painful, but they are definitely worth it .:) Every time I go I always receive excellent service. I would definitely recommend them. read more

I heard about Ideal Image on a local radio station when the location was opening in Middleton and thought I'd check it out. I scheduled a consultation and upon arrival all of the staff was welcoming and helpful. The consultation was throrough and all of my questions were answered. I did not feel pressured at all to start treatment, but I did decide to go ahead with it. I am having my underarms, chin and lower linea alba (below belly button down to around the beltline) and all areas are progressing very nicely with no complaints about the treatment or results! I have been very satisfied with the results and it has been worth the money. Highly recommend to anyone interested in laser hair removal! read more

When I first walked into Ideal Image it was just initially to see what it was all about and see what was involved in laser hair removal. Thirty minutes later I was having my first treatment on my legs and now I'm hooked! I love Ideal Image. I had my first treatment in January and have not shaved my legs once since then. The staff is SO great - talking you through everything and making you feel comfortable. The products sold there are great. And I couldn't be happier with my results on my legs. I feel more confident wearing shorts and skirts during the summer and just feel better about myself. And the time savings on shaving my legs is amazing. It's worth every penny that I've spent. read more