I have been a dedicated and loyal customer/client of Phuong Ta at Ideal Auto for 3 years and counting. I met him through my mother who is also her mechanic. He and his great team alongside his sister Trish have taken the best of service care for my vehicle. At a drop of a dime, if I need anything for my car, they are right there to help. They specialize in pretty much all brands of vehicles and possess great knowledge. Monday I had a day off so I called Trish in the morning to make an appointment for an oil change and to switch my winter tires with my all season tires. The snow is over! YES! YES! YES! Although it was very last minute, she fit me in their busy schedule and asked me to come within an hour. I drove across the city to Ideal Auto. Knowing that they go out of the way to make time for their clients always brings me back for service. When I arrived, both Trish and Phuong greeted me with smiles. They are very genuine and tremendously nice. They ask you how you are doing and what you are up to. Customer service is so important to me. Some dealers I have been to have been rude and give recommendations only to make a buck off you. Not Ideal Auto. As a service facility, they make the best recommendations for your vehicle keeping your financial interests in mind. Phuong is like the car doctor and advisor. He gives his diagnosis and then the remedy so your car is in tip top driving shape! Although I did wait quite awhile for my car, Trish apologized and was empathetic. Of course I didn't mind because they fit me in. I said farewell but for sure I will see them in a few months for a summer oil change. I got into my car and cruised away still an overly satisfied customer. read more

Honest people and excellent work. My parents have been going here for many years and I recently started. I will never need another mechanic again! read more

If you want a good and honest mechanic, this is the place to go. I have brought my Honda and Mazda here for most of the repair works (even though I leave in Brampton... quite a long drive). He has done excellent jobs on these. (I've stopped going to brand-name shops for a while, so don't know how the cost would compare these days) I was referred to him by a friend of mine when I had problem with the brake on my van. The work cost me about half of what the dealer and some big name repair shops had quoted me (by the way: the big-name repair shop charged me for diagnostic since I did not go ahead with the repair work that they had quoted). My friend told me to try Ideal Auto, and I was glad I did. Another time, I came to his shop for problem with the wheels, and after Phuong checked it out, he told me that I would be better off bringing my car to the dealer since they had the right tools to make it run better than he could. He did not charge me for the diagnostic, even though he had spent time checking thing out. (I took the car to the dealer as he suggested... wondering how much I could have saved if Phuong had the right tools in his shop...) All friends and family members that I have referred to him become his loyal customers; thanks to his honesty and good works. read more

I made the right decision to bring my Toyota Sienna to Ideal Auto for brake job. Phuong the mechanic is honest, skillled and professional in dealing with other problems of my van aside from the brake issue. Price is reasonable for parts and labor. I give credit to Trish the desk clerk who demonstrated her customer service skills and very knowledgeable with car issues. This shop is definitely reliable and trustworthy in repairing cars at affordable price. read more