Jeremy went above and beyond helping me and answering questions. Great service. Thanks so much.read more

I wish it was possible to give zero stars. So, here is the scoop. Last Sunday I bought a new desk…read morefrom Pottery Barn, it's white (& not to mention, a bit of a splurge for me) so my first call after buying it was to Forman glass to get a protective glass top made. I called them on Sunday afternoon, expecting their voicemail as it was on the weekend, but I wanted to be on their first call-back list for Monday AM. I left my information, expecting to hear something the next day. Nope... so I call again around Noon & speak to someone live. I give him the overview, he wasn't very knowledgable & a bit 'snide' on the phone, didn't like that. In addition to explaining my needs on the phone, I send him a follow-up email with all the specifics, thinking it may speed up the process. He says he'll get back to me later in the day with a quote. No return email for 24 hours so I email back to follow-up, stressing my timing (just recently I started working from a home office - currently via the couch or kitchen - I finally buy a desk, but can't use it until I get this glass piece). He emails me back and says they are working on a quote and his colleague will be in touch, not him (no, he doesn't introduce nor Cc the colleague so I can correspond directly). Still no return e-mail by Wed night ...so I decided I'd contact Sassman, a competitor here in Des Moines first thing Thursday AM. I left Sassman a VM around 8am Thurs, heard back around 9am Thurs, scheduled a site visit for the next day, they came out today (Fri), measured everything & provided me a quote on the spot. I am scheduled to recieve my piece early next week. Now that's the way I like to work. It's now 3pm on Friday... wondering if I ever heard back from Forman??? Take a wild guess... Go with Sassman for your custom glass needs - & ask for Ross, he's a nice guy.