As a parent whose child received services here, I cannot recommend this place. I am compelled to write this review as I found this place to be highly unprofessional.
Almost all my calls during business hours went to voice mail. When I did manage to reach the receptionist, it was impossible to schedule a phone meeting with the doctor regarding my child. I was only allowed to leave a voice mail, which was never returned. In addition, my letters asking for more information went unanswered for months. I found it quite remarkable that this place did not have the common decency to respond in a timely manner. I only received a response via a letter three months later after being persistent and assertive in my approach. The letter was full of patronizing nonsense from Dr. Souder and it did not contain the information I was desperately seeking. It 's not hard to see how this place shares similar hallmarks.
I would go as far to say that this is the most frustrating and excruciatingly miserable service I have ever encountered from a health care professional. The effect of all this is so uninvolving, so uncaring, so downright silly, that it baffles even sympathetic parents. Places that are enlightened enough to consider communication with the child's parent of paramount importance would be a better fit for this kind of service as parents are already going through a difficult time. I hope this place improves its posture towards timely communication as it would benefit all concerned. read more