Definitely the worst hotel I have been to in years. First, I arrived and wanted to park my car in their garage. It took ten minutes until someone from the reception responded and opened the gate. The entry was so narrow I was really scared - only to learn that all parking spots were taken. As even the driveway to the hotel was filled with cars, I had to remotely park on the street and take a five-minute walk (with all my luggage).
Then, the attitude of the receptionist was less than acceptable. Unfortunately, they had problems with the company credit card I had given to secure (on-site the very same card just worked fine ;-)
Then, we had to cancel a few rooms as we had a death of a team's family member. I was told I have to pay one room anyway.
Then I learned that the rooms do not have a proper bathroom. The bathroom is somewhat open to the hotel room. As we have team members sharing, I would have never booked the rooms. Now, we had one "mixed couple" sharing a room, and I thought it would be particularly wrong to put both of them in such a room and asked for the room I had to pay for anyway. I was told that the hotel is sold out.
I had reported the incident to Artist Travel Service - and the hotel manager responded I was lying (of course I have two witnesses).
So the hotel is charging me for a room that they sold?
Finally, my wife and I shared a room and had only one towel in the bathroom. When telling the receptionist, I was told it is house practice, and I was more than welcome to dress again and come down to reception and get a second one.
I work for the worlds' #1 largest entertainment company and we book more than 300,000 rooms per year. I have given notice that we will put the hotel on a list that we will never put any of our artists or crew there.
Please do not stay here.
Guido Karp
Award Winning Journalist & Photographer
LPOTW.com - The Leading Photographers Of The World - Board Member
ASMP.com - American Society of Media Photographers
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RNRTG.com - The Rock N Roll Tourguide - Executive Feature Editor
Yelp.com - Elite Contributor
Tripadvisor.com - Top Level Contributor (Hotels and Restaurants)
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