Horrible bank. Disrespectful, unacceptable, uncooperative, deceitful, and doesn't care about any…read morecustomer. I am in the process of leaving them now. So are my 12 family members.

Best bank ever! The customer service here is amazing, the tellers and bankers truly care for your…read morenecessities and financial needs. I used to bank with IBC and ever since I got an account here I closed my other one and never went back. Highly recommend!

Although I no longer live in Mission, Texas, this will always feel like my home branch…read more Most of the customer service I received was over the phone, but the experience was so impactful that I felt it deserved a review. After my move to Hawai'i, I went through some unexpected financial challenges and almost lost my truck. Instead of making me feel ashamed, the collections team treated me with kindness, empathy, and respect. Tammy was the first person who helped me by placing a hold on my account so my truck wouldn't be repossessed while I worked through my situation. When I called back, Tammy wasn't available, but Lydia stepped in and took great care of me. After I paid off my $2,000 past due balance, she helped me change my car payments from biweekly to monthly, which fits my budget much better. Today, I honestly feel like I have my life back together. That feeling is hard to put into words. I've been a Rally Credit Union member for many years, and experiences like this remind me why. Great customer service isn't just about policies or payments. It's about treating people with compassion during difficult moments. Thank you to Tammy, Lydia, and the entire team for working with me, and helping me get through one of the hardest seasons of my life. Even though I'm thousands of miles away now, I'll always be grateful for the care I received from my hometown branch.

I love my Rally bank account been with them for over 10 years. Great staff and the app got so much…read morebetter. I highly recommend them.

I am a small business in Austin and TNB went above an beyond to help me get my PPP loan. I am…read moreforever grateful. I applied for my PPP round 2 from another place months ago once applications were being accepted. That company reassured me many times over everything was fine and that is was in the process of being approved. Months later I was days away from the deadline and still no approval. I contacted TNB with a desperate plea for help after calling, messaging, and emailing many banks. They were the only place that responded and said they would try their best, and they did. Thank you so much for helping us small businesses out! I can't thank you enough!

The worst customer service I have encountered in my whole life. Rude, unprofessional staff and…read moremanager. Manager lacks essential knowledge and skills for the role, she is beyond rude and unprofessional, with poor and disrespectful behavior towards customers.

This is a medium-sized branch in a great location on Nolana and 2nd Street in McAllen. They were…read morepretty busy when I arrived but I was waited on very quickly. I needed to exchange Canadian dollars for American. They do offer a currency exchange services at this branch. However, they require you to have an account with them to do the exchange. I just had the same road block at the Chase bank and the BBVC. IBC only does pesos or euros. However since I have a home mortgage with Wells Fargo they were able to do the transaction for me even without a checking account. The people who waited on me were very friendly and helpful. I just had to ask if an exception could be made for those that have a mortgage account with them. The original answer was no. Apparently they changed their policy about six months ago to require a checking or savings account with them. I can't really comment on their checking or savings accounts, however they were quite helpful when dealing with our mortgage and I have had no complaints over the last 17 years despite some issues they have had as a company a couple of years ago. A benefit to having an account with Wells Fargo is that there are branches and ATMs pretty much everywhere.

It's an ok bank, the employees here are rude at times, roll their eyes, and are sometimes just…read moreannoyed with working with you. Have to look into other credit unions. Sad that people can't strive to do his or her best at a job. Thank goodness this doesn't have to often. Although that should not even be an issue. December 8, 2018 No one up front to help. No one greets you. NOTHING! I had to wait for 10 minutes for someone to even ask me IF I wanted some help. What a waste of my time... Asked to put in a new code...the numbers keys are so used you don't know if you're picking the correct numbers and on top of that it's up side down. Rocio must think everyone has memorized the key pad. I have because I use it at work everyday. But what about other customers. Not a very customer friendly bank. Another customer in the adjoining cubicle, yes, I get to hear their conversation and he gets to here mine. His wife was told to come in to handle his account and the she came and they told her that he needed to come in... I guess I could have gotten more information if I just bothered to listen. But he finally decided to get his own account because his wife remained home. Hit me up if you want more information on other customers.

South Texas Federal Credit union has the worst customer service. No one on their team is helpful…read more Stephanie, the member service representative seemed confused through the whole process. I had called in advance to see what I needed to do and was advised I needed to open an account. I came prepared to do that and although no one was at the bank, the wait was well over 30 minutes. I am not sure why it is so tedious to do small things. Also, be prepared to have cash to open an account, which was not explained to me over the phone. Terrible rates as well. Go to Security First.

Today I went by the local and newly opened Lone Star National Bank on the corner of Ware and Buddy…read moreOwens in Mcallen, Texas, 78504 to see if I could get my 20 rolls of coins switched to bills. I thought that even though I am not a bank account holder, surely a bank would want coins regardless of who they come from. Well, I was mistaken! They said I had to be a bank member in order to get my coins switched to bills. Nice! That's the way they treat people. I forgot to mention that they had no customers in line. The bank was empty and there were 4 workers just sitting there doing nothing. I was directed to the bank manager who denied the service and said I had to have an account with them. Even though I was thinking of getting a new bank account, now I definitely will never enter a Lone Star bank ever again. Horrible customer service. Tellers are getting paid to do nothing and turn possible customers away. I hope the bank area manager or share-holders see this post and give them some training on customer service because they will surely lose business this way.

Such a disappointing bank with NO customer service. Call the customer service number and you are…read morecharged $2.99 for a password reset. The customer service representatives have been told to basically say the answer is "no" now what is the question. They are not helpful and are not well trained either. We had a business account there since 2007 and last week changed it to another bank. When we were withdrawing a considerable amount of money to close the account, a woman (flunky) at one of the branch locations asked why after all of these years were we leaving the bank, we told her "poor customer service." She said, "Oh, I am sorry:" When we withdrew our money and asked for a cashier's check two signatures were required. Both were senior employees who knew that we were closing an account and leaving the bank. Not one senior person who was involved in co-signing this check even bothered to come out to see if they could retain a long standing customer. No one one cares in this bank. It is just a job to them and nothing more. Believe me it shows! This is a regional bank which is marginal at best.

Fridays and Mondays, this location has multiple drive thru lanes, but they only open 3? Common…read moresince would say to open all of the lanes on the two most busy days and to have enough tellers to get the customers through in a timely manner. I spent 55 minutes in line, very frustrating. When you look in the drive thru window, you can see the tellers just talking and laughing, I am not sure what they are laughing at but it did not help me or the other 40 people in their cars waiting for an hour. This is not a one time event, it happens every Friday and Monday.

DO NOT GO OPEN AN ACCOUNT AT WELLS FARGO!!! My family and I…read morewere with Wells Fargo for nine (9) + years. I lived in San Antonio and no problems what's so ever. Then I relocate to Mcallen TX. Close to the border and I suddenly receive a letter from Wells Fargo which states I have 1 month to close my account with them or they would close it for us automatically!! Supposedly it was a business decision and WE POSED A RISK TO WELLS FARGO!!!! Please what risk at least give me a chance to prove to you what business I own (electrical contractor) by the way. Also unfortunately my girls suffered the consequences for having teen accounts with me. They also received a letter to close their accounts, pffft teenagers (what risk can they pose)? No one from Wells Fargo could give me a clear explanation as to what risk we posed!! PLEASE TAKE YOUR BUSINESS ELSE WHERE!! It's such an inconvenience to have to move all your scheduled payments, savings, checking and 401K to another bank!! So disappointed!!!