unfortunately i had to edit my rating and review. although my car buying experience was great,…read moreliterally an hour after i wrote my review the check engine light came on. i purchased my 2014 volkswagon jetta vehicle from this location on dec. 3rd and by dec. 23rd around 2:15 the check engine light came on. below was the review i wrote prior to the check engine light coming on. i chose to keep my prior review because i do feel derick leon and reggie moore are good people and i had a good buying experience with them at the time of purchase and even before the purchase experience. it's just unfortunate that 20 days later im dealing with a check engine light issue as i did not see that coming.. shout out to derick leon and reggie moore (rashaad moore) on taking great care of me.. they both work at enterprise in newport news. they listened to my needs regarding what i was looking for in a car and my budget.. they didnt take advantage of me when trying to sell me a vehicle. their customer service was excellent, paying attention to my needs was excellent. when i need another vehicle betta believe i am going to do business with them again. if anyone needs a car or knows anyone who does feel free to give derrick leon a call at 757-570-0832 or reggie moore at 757-596-4105. both of them are loyal people who will take great care of you. #thanks again fellas for taking great care of me :)

My husband and I worked with Montrell! He was knowledgeable on the cars and helped us find the best…read morefit. He was patient and understanding while we debated about our final decision. Montrell's customer service was top tier and he did not pressure us into anything that we did not need. Overall, I would recommend his services when seeking a new vechile. Thanks so much!

Highly disappointed with this dealership! Hard to get a hold of anyone when you really need them!…read moreI'm Out of town and needed to find out my expensive extended warranty company name and no one can find anyone to assist me! But when I brought the truck they had no problem selling me the expensive extended warranty! The service department quality has dropped off since I brought the truck which has me changing dealership service department. Sad to say the truth but I know where my next purchase truck and car won't be! Wife and I have always purchased from Casey Chevy and BMW but don't think that will be happening anymore!!!

Absolutely terrible experience. The prices are FAR too high, and the labor costs feel completely…read moreunreasonable. What should be a simple service visit quickly turns into an aggressive upselling experience, with staff pushing additional services and charges at every opportunity. It's incredibly frustrating and leaves you feeling like they're more interested in squeezing every possible dollar out of you than actually helping you. But hey, I guess that's what you can expect from a large dealership that clearly doesn't care about the individual customer. I would strongly recommend taking your business elsewhere.

I have purchased 3 cars from Shaq at A-Z AutoSales. I feel like you can't beat the fair prices and…read morethe kind of cars he gets. The lot is really tight, but that is because he's always getting new cars which is great for someone who is in the market for a new ride. I have also had my cars serviced there and Norm is above top-notch. I don't want my car serviced by anyone who doesn't work at A-Z AutoSales. Everyone in my family has purchased at least one car from there. It's funny to think about any used car lot as a place you'd recommend to anyone, but I would this one.

Shaq, Brandi and OG were great! Got my dream car and it went so smooth. I bought it from out of…read morestate (Chicago,IL). I flew down and Shaq had me picked up from the airport. I honestly felt like VIP. Car was as described and was presented well. I will definitely buy another car from here if the opportunity arises. Thanks again Shaq and team

We normally go to Checkered Flag VW or Southern VW, but I ended up here with this location being…read morecloser to me. With that being said, I do not regret choosing this facility one bit and I will be back again (hopefully just for routine maintenance). The service department here is A1, especially Mr. Evan. This is probably the most efficient, thorough, and transparent service department that I have worked with, and the whole process of checking in and picking up my car was with ease. A shuttle was even provided for us to go home or where ever we needed to, free of charge, so you can do drop off and ride one of those or wait. Evan was prompt when updating me about the services being done to my vehicle, he included prices, and made sure to check what was covered under warranty as well. I had an appointment for 9:30am and my car was ready by 1pm. The most upfront service department I have been to. No back and forth between the parts and service department, no waiting for an answer, and no day wasted. I would definitely recommend this facility over the others!! Thank you Casey VW! (:

Spend thousands of dollars on a car but they can't even deliver the permanent tags on time. Makes…read moreYOU at risk of getting pulled over and they can't even give you new temporary tags.

We've purchased two vehicles from this better than average dealership…read more KATE is an outstanding salesperson. She takes care of her customers and goes out of her way to help find someone the right vehicle. I'd give a five if a dealership was based solely on the sales staff. The location is relatively small. While we are happy with the after the sale communication service closes at six. Thanks for the great service and staff.

Extremely disappointed with Casey Kia in Newport News, Virginia…read more We purchased a used vehicle from Casey Kia on June 26, 2026, and unfortunately, what followed has been an extremely frustrating and disappointing experience. The very next morning, we took the vehicle to a Honda dealership for a post-purchase inspection. We were shocked to learn that the passenger-side control arm was broken and almost completely separated, and that one of the rear tires was damaged. This was a vehicle that had a fresh inspection sticker on the window when we purchased it. We contacted Casey Kia and were told to bring the vehicle back two days later to discuss getting the issues addressed. While we waited for the repairs, the vehicle was sitting in the shop, which also meant we were unable to make use of the dealership's 3-day return policy because we didn't have the vehicle in our possession. Once we got the vehicle back, we left the next morning for Michigan. Almost immediately, we noticed a strange noise coming from under the hood and significant vibration when braking at higher speeds. We hadn't noticed the brake issue during our test drive because we were specifically directed where and how to drive the vehicle. After getting home, we had the vehicle inspected again and discovered that both front brakes and rotors needed to be replaced. Then, the morning before we were scheduled to take the vehicle in for the brake repair, the air conditioning stopped working. We were later told that repairing the AC would cost approximately $3,000. Casey Kia agreed to repair the brakes but refused to address the AC. After the brake repair, we picked the vehicle up only to discover that the entire rear end was out of alignment. We had to take it back again to have that issue addressed. We haven't even made our first car payment yet, and we are already dealing with major repairs and ongoing problems--including the unexplained noise under the hood. Spending $28,000 on a vehicle should not mean immediately facing thousands of dollars in repairs and repeatedly having to take the vehicle back for problems that

This place is a great experience for anyone looking to buy a car. Going in there felt like going to…read moresee family instead of walking into a business. The women working there were truly lovely and you can tell they care about their customers. The place had a lovely atmosphere and was very comforting. They also have a beautiful cat (or escape artist Lol) named baby who brought a home like feeling to the place. They answered any questions i asked and weren't trying to rob me for my money unlike most other dealerships. It was a great experience buying a car from them and i would genuinely recommend them to anyone i know who is looking for a car.

From the owner: Here at 1st Choice Auto Sales we make friends not just customers. Where you get more for your…read moremoney!!

To start off... this has been the most pleasant and straightforward purchase of a car that I have…read morehad and witnessed in years! Demetrius displayed the BEST customer service and patience throughout the entire car buying process that I have ever seen. He answered our many questions from inventory, features, selection, financing, and provided the most transparency that I have ever been shown from a car salesman. Not only was Checkered Flag Jeep the best facilitator for our New car purchase but it was the best in communication and no BS antics. We visited numerous car dealerships and they gave us the run around regarding our requested car make, model, features, etc. After specifically stating the exact car that we wanted they jumped through hoops - NOT to sell us the car that we WANTED - but to sell us the cars that they HAD. Then when we asked questions about their high prices they were charging for what they had available, they decided to explain their "invoice" to us and why they had to up charge over $6K on the final price and couldn't go any lower. They even asked US to provide them with the paperwork from other dealers to see what they were charging....it got to a point where we had to stand up and walk away from the table and out of their office. I appreciate car salesmen like Demetrius who gives straightforward answers and no nonsense advice when it comes to what they can and cannot provide to their customers. If ANYONE is in the market for a new car... I strongly advise you to check out Checkered Flag Jeep in Newport News (I am sure that all the sales reps are amazing but I recommend working with Demetrius)!!!!

Check in perfect. Waiting area very nice. Great atmosphere. I love the new garage you drive into…read morefor service.

Walked in and bought a car! I saw it on the web, test drove it, and decided it was what I wanted…read more Jessica was a speed demon. I was on a time crunch, and never thought I could buy one so quickly. No long wait, everyone worked together to get me out on time and give me a decent deal. There was an issue with finance, but it was resolved with a couple phone calls. Partly my fault because I didn't wait for all forms to be filled out before signing. I would buy another car at Bowditch, but I would give myself more time to do so.

My daughter had a bad experience with Southern Mazda in Newport News. They recommended services she…read moredidn't need and charged $200 for an oil change and tire rotation. Don't go there if you are a young female for sure. Honor is not in their vocabulary apparently. I sent her to Al Cusano at Bowditch Ford when her oil change was due again. Al not only did the service, but also caught the fact that her State inspection was past due. She was out with an oil change, tire rotation, and State inspection for less than $200. I have been going to Al for over 20 years. Dating back to when Bowditch was on Warwick Bvd. He is a great service advisor and trustworthy and honest for sure. Thank you Al. Finding reliable and honest car service these days is hard. Sad to say, but true. Go to Bowditch Ford.

Just purchased a Tacoma from Pearson and couldn't be more pleased with the entire transaction…read more Quick, easy, and fast with good communication and transparent handling. Huge shout out to Khaled Abi-Saab for handling the sale and trade and to Johnny getting me through the paperwork in no time, and for Abbie putting me in good hands. Everyone in the dealership was open, welcoming and receptive. Highly recommend Pearson for their no-nonsense approach.

Great place to look for a car. Carl was a great salesman. He was very informative and…read moreknowledgeable. We did not feel any pressure in making a decision before we were ready. He understood what we were looking for in a car and helped steer us in the right direction. We test drove a few different cars before deciding. Would recommend this dealership and definitely ask for Carl.