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    Hôtel Union

    4.0 (1 review)
    InexpensiveHotels, Pubs, Pool Halls
    Open Open 24 hours

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    Pub le Chalet

    Pub le Chalet

    2.0(3 reviews)
    4.9 km

    very inconvenient what so ever. My husband place of work wanted to reserved for a staff supper, 20…read morepeoples. they request a deposit to reserve, but with a policy of non-remboursable within 30 days. we reserve 2 weeks from our date, so we have no room of cancellation. They did not want to binge on that. like they act they are the only one I town. well, they decided not to reserve and decided to go someplace else in Magog. the Liquor store did not require any deposit, even for 20 peoples. They may be have a great view on the water, but their customer service is pretty bad. We will never attempt to go there.. as a group or as a couple. they lost a potential of 1500$ over rigid rule. Your lost pub!

    I organized a supper with my colleagues, we were 20 people. Reservation was at 6pm and we asked the…read moreguy at the door, Eric, to push our reservation. We left him the choice, because we knew that we were a group and that it might creates inconveniences but Eric told us it was ok and he agreed to push at 7:30pm. When we arrived right on time, eric took me aside and told me that he was not happy because he refused customers, because of us. I was surprised because he agreed to it. Then he told me that my colleagues better be patient because we will wait long for the food. We waited 1 hour and 40 minutes for the appetizers. I went to speak to Eric because we were kind of hungry and he was super defensive, repeated that because of us he lost tables. He was condescendant, very not pleasant. We decided to eat the appetizers and leave. Suddenly, Eric was not around when we left. Very disappointed. We were not welcomed, service was long and attitude of Eric and the waitress was not right on a Customer service stand point. Food was good. But 20 people will never come back to Pub Le Chalet, never again.

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    Pub le Chalet
    Pub le Chalet - Notre terrasse sur le bord du lac Memphrémagog

    Notre terrasse sur le bord du lac Memphrémagog

    Pub le Chalet

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    Hôtel Union - hotels - Updated May 2026

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