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We're staying at Hôtel Ruby Foo's at the moment. This is day 4 of our 9 day stay. This hotel could be SOOOOO much better than it is with just a little bit of effort. We waited for about 10 minutes to be served at check-in which is no big deal and doesn't affect my review in any way. When we were served and gave our name, the first thing the person at the counter said was "you wanted a kitchenette, right? Let me check if one is available". That seemed strange to me because if you've booked a certain room 3 months in advance, you'd think they'd make sure you get what you booked. Anyway, he called and there was one available. We were given our key cards and made our way to our room. The room we were given is the farthest possible from the lobby. Again, this makes no difference to my review. We found the elevator after walking through several hallways with very dirty, stained carpets. Several more hallways took us to our room. We had read in other reviews that there was stuff lying around in the hallways, but we always wait to see whether people are exaggerating or not. They were not. There were full garbage cans outside several rooms and piles used of sheets and towels also outside of several rooms. The carpets also weren't well-vacuumed, with popcorn and other detritus littering several areas. Our room is just ok. The bathroom floor had a few little pieces of things that should have been cleaned up and the carpet also looked like it needed vacuuming. The couch is extremely old and saggy with 3 buttons missing. When I moved the toaster, the counter was covered in crumbs. The stove could use a good cleaning, both inside and out. The coffee table had rings that were gone after I cleaned them. The kitchen floor had a couple of stains that needed cleaning and the mirror in the kitchen area was all cloudy which again was fixed when I cleaned it. The walls are all very grimy-looking and the paint is scratched/marked up. As I said, all of these things could be made better with a little effort. The whole room is very dated, but the bed is pretty comfy and the air conditioning works well. The bathroom, other than the floor was quite clean and the rest of the room is fine other than looking like it's from the 70s and needs updating. On Sunday morning, we put our garbage and recycling bins outside our room to be emptied (we were told housekeeping will not enter our room during our 9-day stay) and by Monday afternoon they were still sitting out there full. We had also run out of toilet paper, tissues and some toiletries. We went to the front desk to ask for refills. We were given a couple of toiletries and tissues but told they didn't have the rest, which seemed crazy to us. If you're not going to come into our rooms to restock things, then shouldn't you have a full stock of everything at the front desk? Anyway, I mentioned the garbage and recycling sitting there for more than 24 hours and was told that they didn't have any staff available to clean that up the day before but it would be done on Monday. Again, why such a shortage of staff? The pool could also be absolutely wonderful if only a little care was taken. First of all, you have to take an elevator to the basement to access the pool. Then you have to walk through a hallway that has things lying around like an old door and a broken vacuum cleaner and just looks 'junky'. Then you go up some stairs (which could also use a lot of work) and that's where you find the pool. Depending on which lifeguard is on duty, you either give your name and room number which she notes on a sheet or you just show your key and nothing is noted down. The pool has been quite dirty every single time we've gone. There is dirt on the bottom and the top has so many bugs and little pieces of plants/leaves floating around. This could easily be rectified with someone skimming the surface a few times a day. The first day when we tried to access the pool, there was a sign saying it wouldn't open until 2:30pm. We found out that was because the lifeguard didn't show up in the morning. Staff issues again! You would think that they would have at least one failsafe for this exact situation. A note on the location...it's a few minutes walk to the metro and quite a few restaurants, which is fantastic. We bought the weekly pass and an Opus card which cost us $35 per person and it's been great. We're having so much fun checking out all the neighbouring areas and having some great meals. All in all, as I said at the beginning this hotel could be so much more with just a little care. Obviously, the dated decor and well-used look of the room would take more than a little care, but all the other things could easily be rectified. Regardless, we're making the most of it and enjoying ourselves while we're here. It's just such a shame.
The parking lot should be a clue. Badly maintained. Arrived to a gross bathroom. Urine on the toilet, door gross, shower with mildew. Went to iron my clothes for the day and the iron leaks all over soaking it. A huge wedding crew taking pictures everywhere. Did the hotel make enough money off that for this bad review? An apparent emergency that warranted shutting off the showers, that they then forgot to turn back on. All of this might not have been bad, but in an effort to get some help, we called three different listed numbers, no answer. From our cell phones because the house phone doesn't work. Spoke to the manager, in a calm way (just the facts, no attitude). We were assured that the bathroom would be cleaned and we would get a new iron. Came home in the evening to the same situation. Clearly, customer service is not on their list. Nor is cleanliness
Stayed here for 5 days. Since it's pandemic, there is no service room available ( I did not try to request) We just put our soiled towels and garbage outside our room and order new set of towels. They have microwave for rent $10/day. The hotel have services such SPA, restaurants, conference rooms, free WIFI. The pool is seasonal, located near the restaurant.
I've been here dozens of times for meetings and I can't complain about much compared to other places. The location might sound weird for tourists but I don't think it's aimed at them. It is centrally located with lots of cheap and not so cheap food options. There's shopping as well as... That's about it really aside from luxury car dealerships. Traffic and construction aside, once here it's very modern and clean and the service is super friendly. Chairs and tables are nice and the branded schwag is cool to have. I can't vouch for the rooms or the outdoor pool but I've been told from guests they are upscale which makes sense given the renovations they've done here.
I made the mistake of letting a couple in front of me go first and of course something was wrong and they called over manager to help. That took forever. Meanwhile another check in person was helping someone else. There was a guy in front of me. Then a woman trying to be one of the Kardashians walks in front of the guy in front of me. Instead of calling the guy in front of me, he helps her and of course she didn't have a way to pay and that took sorting out. They finally got to me thirty minutes later. I go into room and hear the toilet running and of course it was broken. I went down and of course there was a fresh line of people checking in. I went off to the side and asked him to get the manager. She gets me a new room and a $17 dollar discount for one night of two. The new room was what they consider a suite. It was big but that was about it. The kitchenette area needed to be upgraded like 10 years ago. The whole hotel looked like it was great 20 plus years ago. I was traveling all day to get here and the Montreal traffic was crazy. I would have checked out but this looked like the kind of place that would charge you anyway. The Wi-Fi also drops a lot. It is also far from the city center. I would not stay here if I was coming back to Montreal. It's also 3 miles from the center of town and Uber's are ridiculously expensive.
I stayed at this hotel not to long ago... During our 8 day tour of the East Coast when, I first heard the name Ruby Fool's Hotel... For me it sounded like a Chinese restaurant when I first saw this hotel from the inside and outside this Ruby Fool's hotel it wasnt that bad of a hotel... There is just two things that... I have to say about this hotel #1 the hotel room where I stayed was okay and for #2 didnt like when Ruby Fool's only had one elevator to use that was the only thing that I didn't like... But overall in what, I really like most about Ruby Fool's hotel is the free Wi Fi that they have!!!
4 months ago
Horrible experience at this hotel, with completely outdated rooms and bugs in the bed. Very disappointing experience at Hotel Ruby Foo's. We booked a 3-night stay for F1 weekend. The first room we got had a huge yellow stain in the shower. When we told the staff, they sent two different people to clean it however they were unsuccessful. We told the staff that the stain wasn't gone and they finally changed our room after asking twice, however the second room was worse than the first. The room was infested with bugs throughout the room. We reported the issue to the front desk around midnight because the room conditions were not sanitary or comfortable to stay in. At the time we reported the problem, we were not offered another room or any immediate solution because the hotel was completely booked due to the Grand Prix, so we had no choice but to book another hotel late at night. The next day after we had already left and returned the keys, we talked to the supervisor named Walid regarding a refund. He then proceeded to tell us he would upgrade our room for free. When I asked him why we were not offered this last night he said "I don't know." I told him that we already booked another hotel and were not offered a room when we had the problem initially the night before. Walid then proceeded to deny my refund request in front of me because he claimed that he offered me an alternative; even though there was no alternative provided during the night. When I called the next day to speak to the Manager named Alex, he also proceeded to deny my refund request because he claimed that the hotel had "promptly proposed relocating" us, which was not our experience. We were not given an option to be relocated during the night, and the staff expected us to sleep with the bugs in our bed. Now anytime I try to call the manager, I am told he is busy throughout the whole day and cannot answer my call. I have sent an email and the manager hasn't replied back to me. What made the situation worse was the way management handled the complaint afterward. Instead of taking accountability or trying to resolve the issue fairly, they denied our request for a partial refund for the unused nights and dismissed our concerns. Cleanliness and customer service are the bare minimum expectations for a hotel stay. Unfortunately, this experience failed on both. The rooms do not meet basic sanitation levels and the staff are disrespectful. The videos and pictures attached are enough of a reason to stay away. read more
1 year ago
1 year ago
4 years ago
We're staying at Hôtel Ruby Foo's at the moment. This is day 4 of our 9 day stay. This hotel could be SOOOOO much better than it is with just a little bit of effort. We waited for about 10 minutes to be served at check-in which is no big deal and doesn't affect my review in any way. When we were served and gave our name, the first thing the person at the counter said was "you wanted a kitchenette, right? Let me check if one is available". That seemed strange to me because if you've booked a certain room 3 months in advance, you'd think they'd make sure you get what you booked. Anyway, he called and there was one available. We were given our key cards and made our way to our room. The room we were given is the farthest possible from the lobby. Again, this makes no difference to my review. We found the elevator after walking through several hallways with very dirty, stained carpets. Several more hallways took us to our room. We had read in other reviews that there was stuff lying around in the hallways, but we always wait to see whether people are exaggerating or not. They were not. There were full garbage cans outside several rooms and piles used of sheets and towels also outside of several rooms. The carpets also weren't well-vacuumed, with popcorn and other detritus littering several areas. Our room is just ok. The bathroom floor had a few little pieces of things that should have been cleaned up and the carpet also looked like it needed vacuuming. The couch is extremely old and saggy with 3 buttons missing. When I moved the toaster, the counter was covered in crumbs. The stove could use a good cleaning, both inside and out. The coffee table had rings that were gone after I cleaned them. The kitchen floor had a couple of stains that needed cleaning and the mirror in the kitchen area was all cloudy which again was fixed when I cleaned it. The walls are all very grimy-looking and the paint is scratched/marked up. As I said, all of these things could be made better with a little effort. The whole room is very dated, but the bed is pretty comfy and the air conditioning works well. The bathroom, other than the floor was quite clean and the rest of the room is fine other than looking like it's from the 70s and needs updating. On Sunday morning, we put our garbage and recycling bins outside our room to be emptied (we were told housekeeping will not enter our room during our 9-day stay) and by Monday afternoon they were still sitting out there full. We had also run out of toilet paper, tissues and some toiletries. We went to the front desk to ask for refills. We were given a couple of toiletries and tissues but told they didn't have the rest, which seemed crazy to us. If you're not going to come into our rooms to restock things, then shouldn't you have a full stock of everything at the front desk? Anyway, I mentioned the garbage and recycling sitting there for more than 24 hours and was told that they didn't have any staff available to clean that up the day before but it would be done on Monday. Again, why such a shortage of staff? The pool could also be absolutely wonderful if only a little care was taken. First of all, you have to take an elevator to the basement to access the pool. Then you have to walk through a hallway that has things lying around like an old door and a broken vacuum cleaner and just looks 'junky'. Then you go up some stairs (which could also use a lot of work) and that's where you find the pool. Depending on which lifeguard is on duty, you either give your name and room number which she notes on a sheet or you just show your key and nothing is noted down. The pool has been quite dirty every single time we've gone. There is dirt on the bottom and the top has so many bugs and little pieces of plants/leaves floating around. This could easily be rectified with someone skimming the surface a few times a day. The first day when we tried to access the pool, there was a sign saying it wouldn't open until 2:30pm. We found out that was because the lifeguard didn't show up in the morning. Staff issues again! You would think that they would have at least one failsafe for this exact situation. A note on the location...it's a few minutes walk to the metro and quite a few restaurants, which is fantastic. We bought the weekly pass and an Opus card which cost us $35 per person and it's been great. We're having so much fun checking out all the neighbouring areas and having some great meals. All in all, as I said at the beginning this hotel could be so much more with just a little care. Obviously, the dated decor and well-used look of the room would take more than a little care, but all the other things could easily be rectified. Regardless, we're making the most of it and enjoying ourselves while we're here. It's just such a shame. read more
3 years ago
The parking lot should be a clue. Badly maintained. Arrived to a gross bathroom. Urine on the toilet, door gross, shower with mildew. Went to iron my clothes for the day and the iron leaks all over soaking it. A huge wedding crew taking pictures everywhere. Did the hotel make enough money off that for this bad review? An apparent emergency that warranted shutting off the showers, that they then forgot to turn back on. All of this might not have been bad, but in an effort to get some help, we called three different listed numbers, no answer. From our cell phones because the house phone doesn't work. Spoke to the manager, in a calm way (just the facts, no attitude). We were assured that the bathroom would be cleaned and we would get a new iron. Came home in the evening to the same situation. Clearly, customer service is not on their list. Nor is cleanliness read more
5 years ago
Stayed here for 5 days. Since it's pandemic, there is no service room available ( I did not try to request) We just put our soiled towels and garbage outside our room and order new set of towels. They have microwave for rent $10/day. The hotel have services such SPA, restaurants, conference rooms, free WIFI. The pool is seasonal, located near the restaurant. read more
2 years ago
2 years ago
2 years ago
2 years ago
2 years ago
3 years ago
I've been here dozens of times for meetings and I can't complain about much compared to other places. The location might sound weird for tourists but I don't think it's aimed at them. It is centrally located with lots of cheap and not so cheap food options. There's shopping as well as... That's about it really aside from luxury car dealerships. Traffic and construction aside, once here it's very modern and clean and the service is super friendly. Chairs and tables are nice and the branded schwag is cool to have. I can't vouch for the rooms or the outdoor pool but I've been told from guests they are upscale which makes sense given the renovations they've done here. read more
4 years ago
I made the mistake of letting a couple in front of me go first and of course something was wrong and they called over manager to help. That took forever. Meanwhile another check in person was helping someone else. There was a guy in front of me. Then a woman trying to be one of the Kardashians walks in front of the guy in front of me. Instead of calling the guy in front of me, he helps her and of course she didn't have a way to pay and that took sorting out. They finally got to me thirty minutes later. I go into room and hear the toilet running and of course it was broken. I went down and of course there was a fresh line of people checking in. I went off to the side and asked him to get the manager. She gets me a new room and a $17 dollar discount for one night of two. The new room was what they consider a suite. It was big but that was about it. The kitchenette area needed to be upgraded like 10 years ago. The whole hotel looked like it was great 20 plus years ago. I was traveling all day to get here and the Montreal traffic was crazy. I would have checked out but this looked like the kind of place that would charge you anyway. The Wi-Fi also drops a lot. It is also far from the city center. I would not stay here if I was coming back to Montreal. It's also 3 miles from the center of town and Uber's are ridiculously expensive. read more
4 years ago
8 years ago
13 years ago
I stayed at this hotel not to long ago... During our 8 day tour of the East Coast when, I first heard the name Ruby Fool's Hotel... For me it sounded like a Chinese restaurant when I first saw this hotel from the inside and outside this Ruby Fool's hotel it wasnt that bad of a hotel... There is just two things that... I have to say about this hotel #1 the hotel room where I stayed was okay and for #2 didnt like when Ruby Fool's only had one elevator to use that was the only thing that I didn't like... But overall in what, I really like most about Ruby Fool's hotel is the free Wi Fi that they have!!! read more
5 years ago
7 years ago
6 years ago
I didn't want to have to write this review but unfortunately the hotel does not want to try and rectify the situation. My friend and I stayed at Hotel Ruby Foos last week and at 2:30am I noticed a small flat red bug climbing up the side of the bed. I flicked it off without thinking and then realized it might be a bed bug. My friend and I lifted our pillows and we both found these tiny bugs under them we immediately packed up our things and went down to the front desk. The guy at the front desk did not seem to care that much and just asked us if we were going to check out. We said no, it's 3am, we'd like to move to the other side of the hotel so we can at least get to sleep since we had to leave at 8am. The next day when we were checking out we asked for compensation since we were forced to move at 3am and slept less than 5 hours. She said there was nothing she could do but that I would be receiving a call regarding an inspection. We were told a 3rd party would be coming to inspect the room. After not hearing anything for a few days, I called and was told a manager would call me. After 2 days (one week from the initial incident) and a lot of phone tag and repeat calling, I finally got in touch with a manager. Adriani said that they determined there was no bed bugs, so they were not getting a 3rd party company, and they were probably just bugs from outside because there's no screen on the window. She said because they're not bed bugs there's nothing she can do. I said that I'm pretty sure they are bed bugs, and either way, there were bugs in our bed, don't they care? Does it matter what kind of bugs? THERE WERE BUGS IN OUR BEDS. She said the offered an alternative (no, we asked for the alternative, since the front desk guy just offered for us to check out at 3am) so they can't do anything since they aren't bed bugs. She said "there's nothing left for me to say" and that was the end of the conversation. So, we paid 100$ for a room with bugs in the bed. So, if you want to share a bed with bugs this is the hotel for you! But don't worry, apparently they might not be bed bugs. read more
4 years ago
16 years ago
12 years ago
Outstanding hotel. Big, clean, and friendly. Good WiFi. Easy parking. Great barber. Comfortable bed. read more
8 years ago
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6 years ago
