We booked well in advance for our one night stay and was aware of their cancellation policy. Problem was, and beyond everyone's control, there was a heat wave in France of 114 degrees.
We were taken to our room which we knew prior had no a/c so they gave us a regular standing fan which did absolutely nothing plus no cross ventilation. The proprietors expected us to stay here and be comfortable?!?! Really?! So we checked out after 1 hour after arrival. The best is they asked us upon arrival if we were going to stay for breakfast the next morning, we had agreed before we got to the room, and they had the gall to charge us full price for the room AND $20 for BREAKFAST THAT WE NEVER HAD! Not even an understanding of the extenuating circumstances called A HEATWAVE and France's sundown is 10pm.
Very sad that the proprietor, who was sitting comfortably in air conditioning on the first floor, chose not to give us a full or partial refund and really needed to charge us for a potential breakfast!!
We won't be back nor recommend. Especially since Chateau Marcay, our next 3 night stay, happily and with the customer service and humanity one would expect, gave us a full refund. We ended up at an air conditioned hotel outside of Chinon. read more