We arrived at the hotel at around 6:00 PM after a 6-hour drive, only to be told that they had…read moreaccidentally sold our room to someone else. They apologized and promised to upgrade us to an even better room than the one we had originally booked.
When the room was finally ready, we were completely shocked. We had paid nearly €10,000 for a 7-night stay, yet the room was under 25 square meters, had no balcony, and barely had enough space to walk around.
The staff were rude, especially the older French woman at the reception, whose only explanation was, "human error." We had booked this stay 1.5 months in advance, so this excuse was simply unacceptable.
They eventually moved us to another room that was only a few square meters larger and located right next door--even though she had insisted the hotel was completely sold out.
On top of that, guests have to pay for Wi-Fi, €75 per day for parking, and breakfast wasn't even included.
To make matters worse, the omelet station uses the same pans and utensils for pork products despite the large number of Muslim guests staying at the hotel. This shows a complete lack of consideration for their guests.
The hotel itself is outdated and poorly maintained. One of the elevators was out of service throughout our stay, resulting in long waiting times.
We checked out after just 24 hours and were offered no refund, no discount, and no compensation whatsoever for the nearly €10,000 we had paid. We didn't even receive a genuine apology or a smile from the older lady at the front desk.
I absolutely cannot recommend this hotel. Save yourself the disappointment and stay far away.