This review is long overdue (and also really long)! so: TL;DR Drew is an awesome employee, this store is totally reliable and great, and i definitely recommend shopping here.
So many great things to mention about this shop, but I have to start by calling out Drew, who is probably the most helpful person I've encountered in any retail experience of any store (vape or otherwise) i've ever been to.
I've been to this shop a couple of times, usually with a problem or dumb question. I really just don't understand anything about my vape pen thing or even what my preferences for juices are. Somehow, Drew is always the salesperson helping me (does he ever get a day off? I mean for real, he's always the person helping me out). Whether its finding a juice or troubleshooting a pen, I always get really thorough and friendly help. He's very patient, obviously knows what he is talking about, and makes solid recommendations with actual descriptions of why the item he's recommending makes sense for what I'm specifically asking for. Plus he's actually pleasant to talk with and doesn't make me feel rushed or like i'm being a burden for asking for help with something, even if there are other people who need help in the store (they don't get ignored either, i guess employees here are just good multitaskers?). I never feel pressured to buy something expensive even if it might be "better." They obviously evaluate customers' needs to make meaningful suggestions rather than just send them out the door with something expensive or unnecessary.
In the short amount of time since i switched from smoking to vaping, i had gone through three different pens i had bought at different stores that were "convenient" for their location (closer to where i work, on the way home from somewhere, etc). But, the pens kept breaking (irreparably) or malfunctioning due to poor design. Drew made a recommendation based on the issues i was having (and explained why those other items kept breaking). I haven't had to replace this pen yet -- this alone is valuable, since having to replace these things is expensive and ANNOYING.
Apart from excellent customer service, the shop itself is really nice and well stocked with a decent selection or products. One of the things that really deterred me from switching to vaping for a long time is how douchey so many other vape shops seem - from the employees to the decor, i had never really enjoyed being in a shop when i tagged along with friends. Hype vape is none of that excess flash and dumb neon lights stuff. It's a regular, super clean, well-stocked store that has enough variety for me to actually have options when I'm shopping for something. Also, unlike other establishments, they really do put customer service at the forefront of their business model, which I think creates a more valuable experience than having backlit shelves and a damn laser light show on the wall.
I won't say they have the largest selection of products in town, but I can say that they always have multiple options for me when I need something new -- I never have to just "settle" on something because of lack of selection.
I think this store is great whether you're a long-time vaper or sort of new to it, like me. There's plenty to choose from, great service, normal pricing (as far as I can tell) and comfortable seating if you're trying to just hang out (not my thing, but if you're into it then hey whatever its available).
At this point, i'm giving up on just going to whichever store i'm closest to at a given time, which i've done a handful of times only to be disappointed by bad/uninformed service or products that break. It's easier for me to just go to Hype, knowing i won't have to return something defective later.
so, If you've read this far, damn. good for you, man! you deserve your own five start review for reading this novel of a review. If you're seriously reading reviews to find a store to buy vape stuff at, i hope this actually helps. I've been to like half a dozen shops around the south Denver area, but this is the only one i can say nice things about so far. read more