Good Afternoon
I…read morejust felt, having had a thoroughly fruitless and frustrating trip to Webbs this afternoon that I should share my thoughts on the quality of service on display in your store today.
We are regular visitors and enjoy our trips generally but having travelled over from Kidderminster having been told your pet department had some Lion Lop rabbits coming available today thought we would investigate. This proved a lot more frustrating than we anticipated, your staff member was handily placed in the middle of the mammals display, crouched admittedly and obviously tending to the animals, "she will acknowledge us in a moment" we thought..er no... a couple more "buying signals" later and still no response I cleared my throat... still nothing...
"Excuse Me, can you tell me about the lops please, are they ready to go?" "Yes, but they are all reserved", still crouching! "Oh, it says that they aren't available until today? Will you be getting any more in?", "not like those, they don't breed them this time of year..." ah the famous sexual abstinence of the rabbit!! Very unhelpful, surly and frankly not a great ambassador for your company, lip biting was required to not cause a scene, my wife was equally appalled, not sure about my 18 month old as he was by now distracted by a tortoise but i sensed even then that he was unimpressed!
So, that's your wonderful pet department.
We then passed a gaggle of shopfloor staff taking the piss out of some new "artichoke" shaped "t lights", another fine example!
Then the till lady who served us (Lisa) did so with all the charm and effervescence of a dead badger in the gutter, didn't say hello, goodbye, ask if we wanted a bag or smile (despite my own witticisms and our 18mth old who is at the "hello hello hello" stage of life doing his very best to get her attention).
Bottom line, your staff seemed today to be en-masse not loving life and certainly not their jobs or their customers... unless the old wives tale about simultaneous menstruation in close proximity is correct I suggest you need to brighten everyone up a bit.
There, I am now back in Kidderminster, started typing by McDonalds so at least i have filled a journey up...
Bottom line, not a great experience today, still spent £87.44 though!
Regards
JK
Justin Kelly