Our cruise travel agent booked us at this hotel to enjoy four days of pre-cruise exploring Sydney, AU. After being in airports and in flight for nearly 24 hours to get from Honolulu to Sydney, we were glad that our room was available by noon, as we wanted to quickly unpack and grab a power nap before walking into nearby Chinatown, browsing shopping areas and eateries, and familiarizing ourselves with the CBD (Central Business District). Check-in was friendly and helpful, providing information about our surroundings, walkable areas of interest, and pre-cruise transportation arrangements from the hotel to the cruise terminal. Our room was clean, bright, and overlooked Sussex Street. But, hey, we weren't expecting a view of Darling Harbour since we were hardly spending time indoors. Although our room faced busy Sussex Street, we hardly heard any street noise or disturbances below us. Since we're from the US, we brought the appropriate travel plug adapter and power converter, but we also knew we could've asked for one at the front desk or guest services. The housekeeping staff were polite and kept our room sparkling, and we made sure to use the appropriate door hangers so the staff would know whether we were in the room or not when they came by during their cleaning schedule. If we ever return to Sydney, we'd not hesitate to stay here as this location is just a stone's throw (800 m or 2624 ft) from Barangaroo Wharf or Ferry Terminal, to Circular Quay (about 1.8 km or 0.621 mi), or to Chinatown (1.1 km or 0.683 mi). If you're not "walkers," you should also know that Sydney has a vibrant transportation system, including public subways, buses, and ferries. read more

Hyatt Regency Sydney - Hotels Near Me - Sydney, NSW

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Why doesn't Yelp allow for half stars? I wouldve gave 3.5 When ever I travel I always stay at Hyatt. Usually, I feel like the employees emphasize hospitality like always having a smile and going above and beyond when it comes to service. Hyatt has always been just that but in Sydney the hospitality definitely missed the mark. I'm not sure how Australia defines "customer service", we didnt get smiles, maps of the surrounding area or any genuine conversations. Usually the front desk agents enquire about where your traveling from and ask questions like how long are you here for etc. I did notice there was a big conference going on so they might have been overwhelmed but after visiting a few surrounding restaurants I think I'm just spoiled by American Customer Service. Nice hotel, in the heart of Sydneys CBD; I found it easy to get to my destinations like the zoo and the aquarium. So many things to do within a 5 mile radius. They didn't have a pool which was a little disappointed but overall I enjoyed my stay because I was always in the city. Not much to do at the resort which felt more like a hotel for business purposes. read more

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Lili is an outstanding example of customer service... & the hotel is beautiful... wonderful location... awesome harbor view... But, they had an extra large convention going on...so one of the restaurant's and the skyline bar were both closed to the other guests.... Our Air conditioning wasn't working very well, & then later we had a power outage‍‍ read more

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We visited over the holidays and from start to finish, we felt well taken care of. We arrived early in the morning and were offered an early check in and lounge access. We had a connecting suite to a room with a beautiful harbor view. Prior to stay, the staff was proactive about assisting with reservations and local recommendations. When we visited the lounge, staff remembered our reservation and shared that they thought long and hard about which rooms to assign to us since we were having such a long stay. These details shared offhand were noticed and appreciated. We arrived on a very very hot day with 102 degree sun and loved the lounge also overlooking the harbor. The refreshing drinks and snacks offered daily was something that made each hot day bearable as we stopped by for sparkling water and coffee/tea daily to quickly get over our jetlag. The location was ideal being close to the Sealife and Wildlife and the Tumbalong Park. There were restaurants and cafes everywhere within walking distance and we found it to be easy to walk into restaurants with no trouble, even on Christmas Eve. It was a great location for runners as you can run along the water all the way to the opera house. We visited the restaurant for breakfast daily as well as for Christmas dinner with some extended family. The buffet was plentiful with a variety of options both made to order with a changing rotation daily. The Christmas spread was impressive and it was obvious that the team took pride in the setup. We were sad to leave after the holidays as we traveled to the next hotel, our children thought often of the Hyatt Regency Sydney. The only thing we felt was missing was a pool! read more

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The hotel is situated overlooking Darling Bay with fantastic views and with lots of good restaurants and attractions nearby. The hotel staff is very polite and they try. We did have some hiccups with needing to call for amenities every now and then but they were usually pretty prompt. The bed was a little too soft but I guess that's a matter of preference. read more

Hyatt Regency Sydney - View from the room overlooking the water - Hotels Near Me - Sydney, NSW

My husband and I stayed here for 4 nights in Sydney and had a great experience from start to finish. Staff was super helpful and polite. The room was very nice and I loved the view. Everything was very clean and comfortable. read more

Situated right next to Darling Harbour in Sydney, the Hyatt Regency Sydney provides a centrally located modern hotel to walk comfortably to major sights across downtown Sydney. Although it was a bit tougher for my brother, who had to lug heavy checked-bags from the cruise port (about 1.8 km away) back and (maybe) forth. We were between cruise trips in Sydney, Australia, so booked this hotel through the hyatt website (paying AU$331.55 a night as opposed to using points which would have been 15,000). Applied a free upgrade for Lounge access (aka Regency Club). Lounge privileges seem to be just better internationally than in the States, and this was the case here as well. Continental breakfast was served daily starting at 07:00 and they had happy hour with light hors d'oeuvres and drinks, starting at 17:30. This was definitely a case where a business delivers more than they promised. Breakfast included a custom omelet station, manned by Roman, who crafted each with fresh eggs and much care, delivered to the table personally. The selection of pastries was good, along with fresh squeezed juices....and they had fresh passionfruit, which I've never seen at a buffet before (I didn't know how to eat it...learned that you can eat the seeds, pulp, and the flesh (just not the skin).) In terms of happy hour, a pretty big cold spread was provided including wine and a variety of local beers. Along with the great view of the harbour, the Regency club is just a great place to relax and unwind. The double room was big for European standards, but small for American. We did get upgraded to the 11th floor, and the big window view out to Darling Harbour was spectacular: watching the boats leaving the marina and pedestrians walking across the harbour on the Pyrmont bridge with the setting sun as a backdrop. The bathroom was big enough for one person at a time, with very strong water pressure. There was a wall mounted tv, with some channels, none of which we ended up seeing. The two twin beds were easy to separate, and had OK lightweight mattresses. Robes were provided. The fitness center was the 12th floor, and had areas for yoga/stretching and free weights, along with multiple cardio machines including two ellipticals. They also provided full size towels (almost like they had showers there, which they did not) and drinking water. The staff was courteous, friendly, and prompt throughout the stay. Definitely a place to consider if needing to stay in downtown Sydney. read more

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The Hyatt Regency Sydney is the ideal base for exploring the heart of the city. Location, location, location--it doesn't get better! Just steps away from Darling Harbour, the hotel is perfectly positioned to catch a ferry or shop along George Street. The rooms are spacious and well-organized, modern in style with beautiful city or harbour views. The daily breakfast buffet in the Club Lounge was a staple for us. It had a great variety of options to start each day right. Hyatt Regency Sydney has all the essentials for an enjoyable and convenient stay. read more

Hyatt Regency Sydney - Hotels Near Me - Sydney, NSW

Beautiful accomodations - clean room and bedsheets - well stocked nice bathrooms - breakfast buffet is top notch with all the usual offerings as well as detox beet and cucumber juices - fresh squuezed OJ - tasty salmon with all the fixings- and much more! International friendly staff! Centrally located in the heart of Darling Harbor! read more

The staff was great but did not go beyond expectations. The hotel is based on the harbor and within walking distance for most of the sights. Its a fantastic walk to go from the hotel to the Sydney opera house. The check in area was ok and the lounge area was again ok. The ceiling was a bit low and the aesthetic didn't really add anything. One of the highlights for me each day was the omelletes and the breakfast bar. The lounge food in the evening was good but would frequently run out and not be refilled. The chicken kabobs with satay sauce was excellent but again, ran out and not refilled with more than an hour left. read more

Second time I've been here. The staff treated me really well. The breakfast was really good. A buffet, but so many choices. The room was very nice. Very clean. The bed and pillows were so comfy. The TV was huge. It's really close to a lot of interesting and exciting places to be a tourist. read more

Great comfortable hotel in the heart of Sydney. A couple minute stroll to water and too many food options to even list!

Located right by Darling Harbor! This hotel is located in the center of Sydney and within minutes walk to main city attractions. You can quickly get to Darling Harbour or shopping malls. The hotel offers access to nicely decorated bars (check out roof top bar) and restaurants on site. You can indulge with good quality drinks and foods. The room we stayed at was on the 11th floor. We didn't have a good view but the room was clean and modern. Addition of extra USB ports would be a bonus. There were only two ports so it's hard to change all your equipment especially when you stay at the hotel as a tourist. Customer service was very good! read more

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Awesome experience staying here. Check in was easy, we got to check in very early at 10AM since we didn't care about having a high floor. Room was very clean and we slept very well all 3 nights which is the most important. read more

I had a wonderful stay here on two occasions during my trip last week to Sydney! The first stay was for just one night, then the next one was for two nights. Service was excellent and they brought our bags to our room quickly. They brought extra items to our room promptly when asked. The rooms were spotless both times and very modern and functional. The beds were comfortable. They provided us with outlet converters when we forgot ours to borrow while we were there which was great. There is a driveway in front of the hotel so drop off and pickup with Ubers is easy. The location is great, and very walkable to Darling Harbor. The price was good for the services, about $1200 USD/night in September. Overall, I would highly recommend this hotel and stay here again! read more

Overall this is a great Hyatt in a super location with great views. I arrived early and kudos to (Xavier) who tried to find me a room only to find it was not ready. Nonetheless he found another - that's great Hyatt service. The buffet is decent may very chaotic and it took forever to get the basic coffee. Rooms were clean and comfortable. Overall nice stay. read more

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AMAZING views to Darling Harbour. This hotel definitely felt fancy. The service was great, location was prime, traffic is heavy as expected. Definitely enjoyed it here just wish there were balconies. Rooms are spacious and clean, their breakfast is very nice with a great view as well. The breakfast options are actually really tasty too. Coffee at breakfast was amazing. Would love to stay here again read more

Hyatt Regency Sydney - Hotels Near Me - Sydney, NSW

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Hotel seems clean and they offered sanitizing wipes which I thought was great, because I sometimes forget to pack my own. The hotel offer great blinds to block out any morning light that tends to disturb your sleep if you're wanting to sleep in and they offered filtered water and ice on our floor, not sure if it is offered on every floor, but I know my floor did. They also have an sensor lights in the closet and had adequate areas to hang your towels, so they can properly dry. I didn't check out the other amenities, but good location to places in the city. read more

Staff at hotel are friendly and attentive, esp the breakfast team - everyone from the lovely French girl with long hair, Camille, Mahmod (?) & the male waiter who swiftly collected all used plates/cups. The rooms were looking new and comfy. Switches include USB ports. There were switches for blinds and a sheer shade to be raised or lowered. Reading lights were easily accessible as well. The only thing I noticed is that on my floor, there was a strong smell of paint and a wing was closed as they were working refurbishing the place (?). Other than that, no problems with lifts/elevators accessibility or having to wait for them. Overall, a positive experience and will definitely stay again. read more

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The Hyatt is conveniently located on Sussex street which is a short walk to Darling Harbour and Hyde park. The lobby, restaurant and bar area give a 5 star hotel feel. However, the rooms are a bit old and on the small side. The hotel is facing Darling Harbour and I would recommend opting for a room with the view of the Harbour. Location: 5 stars Rooms: 3 stars Amenities: 3 stars Service: 4 stars Pros: Location is great Easy to get a taxi or Uber Service is good Cons: Mediocre gym Rooms are below average for the price Breakfast buffet is not very good read more

Hyatt Regency Sydney - Lobby - Hotels Near Me - Sydney, NSW

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Stayed one night before flying back home. Location was good convenient walk to Barangaroo in evening. Hotel did upgrade us to a room with harbor view. Was surprise the fitness room was small and no pool. read more

The Hyatt Regency was a bit disappointing compared to other ones that I have visited around the world. At check-in, we mentioned it is our anniversary and told we can go to bar for drinks. It wasn't clear which bar, so we asked another check in person, and we got our tickets. Typically a hotel will give a bottle of wine or champagne, so this was kind of cheap. At the lounge, one day we asked for takeaway food, and we were I initially denied at first. We asked another person, and she gave us a waiver to sign. I have never had to sign a waiver for lounge before. Our room and area near our room was quite nice, which saves this from a 1-star rating. But a lot of the hotel is kind of run down and smells like old socks. read more

So after almost half a year of going back and forth and their denial, I finally got to speak with someone who could make a decision. However, they said the only refund amount they had in their system for my check out date 25 us dollar less than what they charged me. At this point, i didnt really care and took that amount. Stay at any other hotel in Sydney or if you do stay here, remember to tell them to give you a receipt for all deposits refunded upon check out! read more

Hyatt Regency Sydney - Hotels Near Me - Sydney, NSW

Everything was very nice. Comparable to Chicago and Houston. TIP the gym's a bit wonky because it's split between two studios and the views from its windows are terrible. TIP the places to put your things out of your luggage are few in your room read more

Oh so close to being a world class property, but too many glaring deficiencies permeate into every corner. Our stay started out with a hotel employee, who spoke nearly no english opening our room door, without permission or knocking ... then sticking his head in without any identification. I WAS LIVID. Absolutely no excuse for this behavior. He was supposedly bringing us two little cardboard contains of water, which was unasked for and obviously unwelcome. I called the desk and a manager came to the room and was apologetic and all, but at this point, nothing she said to me was of any consolation or value... she offered me something, which I didn't understand, her english was poor.... I just shut the door. We found so many cases of employees without sufficient training. Such as at Breakfast, wait staff are oblivious, uninterested and fail repeatedly to impress. Mind you this is a premier property, breakfast is $30, rooms are $400 and up. Very pretentious place for what is delivered. Dinner at the hotel in the Jackalberry was good, had the fettuccini, again, poorly English speaking staff. I joked to my wife that we had an easier time with language in France and Italy that in "english" speaking Australia. The Concierge was total uninterested in helping find a good coffee shop. The stay was ok, nice rooms, but the service in general was sorely lacking. The Aussie people are awesome however, everywhere we went. read more

Read the other reviews- I wish we did and stayed else where. Small rooms as in 2 people struggle overnight, disappointing property for a Hyatt. Our stay was the worst hotel stay in the last decade. Tried to complain about check in, service, housekeeping, construction noise and the most senior person on site was a F and B supervisor. Not their fault. Where is the GM??? Lunch buffet embarrassing. At best it's a Hyatt Place or Hyatt house. Re brand and stop misleading people this is a 4 star hotel. read more

Very nice but certainly not. 5-Star. Breakfast food choices and quality are okay but not memorable. Room lighting is insufficient and you cannot set the temperature to a nice cool level. Service staff is very attentive and they do go out of their way to help. Internet access is very good and location is excellent. Overall, a three star hotel. read more

We had a great room overlooking the harbor. It was clean, nothing super fancy but definitely not a motel. The only reason I took off a star was because we ordered room service and it was really bad. We aren't super picky but it was not edible and we left the hotel almost immediately in search of food. read more

I have to say having been a decade long supporter of 'the other more business oriented Sheraton in Sydney, I am increasingly enjoying staying at this one - Four Points. The views are spectacular, the buffet breakfast very good and it's strolling distance from the ever expanding (food and entertainment) Darling Harbour. The newly renovated bathrooms are lovely (iwant one!) and the staff obliging and friendly. The gym is ok too. Why not 5 stars then? This is a large hotel - reception and the elevators can get really busy at peak times... Which reminds me... Must find those stairs ;-) read more

Hyatt Regency Sydney - Balcony view over the aquarium towsrds Darling Harbour - Hotels Near Me - Sydney, NSW

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Great location across from Sea Life Aquarium and the mall, walk 20 minutes to The Rocks and Royal Botanical gardens. Their brunch is offered every day and is extensive. There are fireworks every Saturday night that you can see from the HR, but the view from the pediatrician bridge is even better. read more

This hotel is average, but for the price, I wish we booked somewhere else. The plus is the location. 5-10 min walk to town hall station. Right at darling Harbour. Overall, average on every other front. We should've check ahead of time, but didn't realize there wasn't a pool. This was disappointing for a 5 star hotel, especially in the dead of summer. The following incidents are specific to our stay but enough to make us not return or recommend to a friend: We had a king sized bed room, which was quite small. We had our baby travel crib and had to put it right up against the bed because of the lack of space in the room. Even though we had our privacy sign up, a security guard pounded on our door at 4 pm saying that it was a security protocol. Without announcing himself or waiting for a response, he opened the door while I was nursing my baby. I reported this to the manager, who apologized but didn't think this type of protocol could be improved. This happened every day that we were there. The housekeeping accidentally took our baby's crib sheet when cleaning. They weren't able to get it back so they compensated us. It was a burden since now we didn't have a bed sheet, more valuable in a trip than the money. Our view was blocked by the roof on the third floor. So we looked out and it felt like we didn't even have a window. All of these seem isolated but in our 2 stays there, these are the incidents we ran into. read more

I had such high expectations and was very disappointed with what I received. They had no bowls, microwave or anything kitchen-related, forcing you to eat out. After requesting to have a cup with oats warmed in their kitchen, they only came 30 min later and I was left hungry and angry - HANGRY. A false fire alarm went off, resulting in an awful siren ringing through the speakers for 10 min. Although that was a one off - didn't make my experience with The Hyatt any better. After being told that we were to have bath robes and slippers, none were here upon arrival. Better yet, after requesting to have them in the room, we only received one, not the two that we asked for. Staff were friendly enough but nothing special and quite frankly the only positive is that the beds were comfy... read more

Ok sized rooms, subpar gym and had a questionable staff experience at one point, with a staff coming into our room and awkwardly trying to engage with my wife. read more

Went to their buffet, shocking service and limited food variety. The waiter rushed our meal by handing us the bill before we had finished dinner. The variety of food was limited and they didn't top up the food regularly. Not a pleasant experience and definitely not worth the price. read more

Great Location but many services were lacking. We checked in on February 26 into room 406. The front desk staff, concierge, valet and bell service staff was fantastic. Always smiling, knowledgeable and efficient. We learned that there is not a swimming pool. Severe deficiency considering this is a Hyatt Regency in the heart of the CBD. The breakfast buffet is overpriced considering it's basic breakfast fare. The staff were great. We had major problems with housekeeping. We had to continually ask for flat sheets. The standard set up is a comforter. Considering there were visible stains on the comforter, this was gross. The housekeeper left her cleaning gloves on the bathroom vanity next to medications. Again, unacceptable. The nail in the coffin was the day prior to departure. They painted the hallways on the fourth floor and the fumes were overwhelming. We tried to block the door thresholds with towels to no avail. We did not ask for a room change because it would have been too disruptive on our final day. Please beware of these issues before you book this hotel. read more

I don't think it's worth it for the price that we paid; but it might be ok, because it is conveniently located in the heart of Sydney. It is only about 10 minutes walk to the busy shopping center with many restaurants fr casual food court dining to formal banquets. It is only 25 minutes walk to the 2nd biggest fish market in the world (it is heaven for those who likes raw seafood) n 10 minutes walk to Darling Harbor. The room is very small in comparison to all other Hyatt's n other hotels we ever stayed. If you choose convenience walking distance to major attraction in Sydney, then it is might be a good choice. I typically stick with my Hilton, but my "bosses" like the Hyatt, because they can get a good deal n view when we stay in Hongkong We had a seafood buffet at the Hyatt. It was 1 of the most pricey seafood buffet that we had, but mediocre was at best. Do not recommend in house seafood buffet. read more

This is an amazing hotel that is located right in Darling Harbour with amazing views of the harbour (especially from the rooftop bar). It's located in the Central Business District (CBD) and is within walking distance to the harbour, Harbour Bridge, aquarium and Sydney Opera House. Pay a little extra for the Harbour view rooms. You won't regret it. The rooms are nice with floor to ceiling windows. There is a small hotel gym located on site with views of Darling Harbour. read more

Having stayed here a couple of times for work, I found it nice and central to the city and only a short walk to Darling Harbour. Spent ages staring out of the windows at night watching an illuminated Sydney while I should have been sleeping. I have founds the beds so comfortable that I longed for a lay in of a morning. read more

Overall, ok experience. Only redeeming quality is the view from the window, looking down beautiful landscape of sydney harbor. Definitely not high end hotel however. Smells of sewer came from the restroom, and breakfast was meh. Some stuffs, especially fruits are not fresh, and some of them tasted like as if they just came from canfood. I would recommend elsewhere. read more

Overall so-so. Used starwood cash and points and thought i overpaid. -Small room and aged - definitely could use new decorations and fixtures. Bathroom and bath products sub-par. Clean but boring (and city view was not a view) -Sits in a great location if you want to go to darling harbour, 3 min walk. Lots of restaurants and things to do but extremely touristy -15 minute walk to circular quay / the rocks and 10 minutes to shopping -Concierge was helpful with directions / restaurant reservations though didn't have the best recommendations for food -Huge dinner / breakfast buffet but the food wasn't very good - would NOT recommend for the price -Service at the front desk was fine -Need to take a cab to central station if you don't want to transfer train stations For the price, think there are better hotels for families / travelers coming to Sydney read more