Very nice hotel. I was here for a business trip this week and just got back…read more PROS: -Great customer service. Someone else noted on here that they always open the lobby doors for you, which is a nice touch. They also offered me a bottle of water or champagne, I believe it was, upon check-in, I did see the champagne and figured it was for people with status, but I guess not! -Lovely rooms with lots of space, I received one with two queen beds, even though I was just by myself. I also had a partial view of the pool. I ended up going to a lot of the rooms this trip because that's where my meetings were, and one of them had a really nice pool view and sitting area so that must've been a suite. -Pretty nice pool area. I walked around it my first night here and I finally got to use it on my third night. Do note that the lazy river area and waterslides all close at 6 PM, which made it difficult as my meetings usually went until five or 6 PM. There are maybe 5 pools including an adults pool (ages 17+). -Meeting spaces were all very nice but kinda spread apart ... a bit of a walk sometimes. CONS: -The shower in my room had very weak water pressure, I think because the knob that you turned to get it from bath to shower was not functioning correctly. (however: the bath tub was very nice ... one picky thing, though, the shampoo and conditioner and body wash are mounted on the wall so that's really difficult to use if you're taking a bath...) -You definitely need a car to get around (or Uber). I did DoorDash 2 of the 3 nights because of this. -On my last night doing DoorDash, the restaurant I ordered from didn't give me any utensils. I called the hotel restaurant to see if they could bring me some, and they said yes, but never did ... rather disappointing. This property was probably 4.5/5 from me so I'm rounding up to a 5, and I'd definitely stay here again. I'm pretty sure our conference rate was really reasonable as well, I believe it was $179 per night before taxes.

The property is beautiful and I loved the lazy river (except the inescapable waterfalls). I was…read morethere for a conference and was particularly impressed with Phil's events team. They were so respectful of the guests and kept our tables immaculately cleared. Access to the island by boat was a surprise and thoroughly enjoyable. Plus, the captain and boat crew were focused on ensuring patrons had a positive experience by slowing for bird and dolphin sightings and their willingness to take family pictures. In addition, our room was incredible with three balconies and two amazing views. The gym was also nice; all the machines were clean and working, plus it was well equipped. For such a fancy hotel, I was quite surprised there was nowhere to find water. I expected a fruity water station somewhere near the entry, a standard in high-end hotels today. I was also surprised the concierge could not provide a running map. Even with the local construction, the path right out the front door is nice and separated from traffic. I found the run to Target (for a cool coffee drink) was perfect for a 5-miler. Surely the 10-mile option would include even more treats. Having the front doors opened every time anyone approached the front of the hotel was a nice touch.

Quick check in! Friendly and efficient front desk staff were great. The hotel is big, slightly…read moredated but very clean. The room was a very nice size and clean. As Hilton diamond members, we've seen our fair share of embassy suites, and this one was just fine. I would say they are very organized and it makes the place, which looks like any other embassy suite, stand out a bit. The breakfast was really great. The omlette was fantastic, and the food was well stocked, clean and plentiful. The eating are was kept up too. My only complaint is, the pull out sofa had a urine stain on the mattress pad. It was too late at that point to call the front desk, and I'm sure they would have handled it for me.

Hot. The ac doesn't work in this hotel. Absolutely skip this dingy, hot hotel. There are certainly…read morebetter.

I travel a lot on both business and pleasure, this property was amazing in all aspects. Nice…read moreemployees, awesome room, great little Tiki Bar (awesome BOGO drinks) with the best bartender imaginable and the top was an amazing breakfast, great hot quiche (crazy good), egg sandwich and perfect coffee. Bonvoy perks too, I will be back. A perfect stay, go! Wow

I had a really great experience staying at TownePlace Suites! The service was excellent, and the…read morestaff made the stay enjoyable. Now, let's talk about the breakfast because WOW! Honestly, one of the highlights of my stay. It's always nice when a hotel puts effort into making breakfast something worth looking forward to! My only minor complaint was that I requested extra pillows and unfortunately never received them. Not a dealbreaker by any means, but definitely something that could have been handled better. Other than that, I really enjoyed my stay. Great service, an amazing breakfast, and an overall positive experience. I would absolutely consider staying here again!

Very nice hotel! Located right off of the highway, it is very easy to find. They have ample…read moreparking, as well as great lighting at night so you feel like you're safe. The staff here is very friendly and I was greeted immediately upon entering the lobby. They acknowledged the small requests I made and accepted all of them. Check-in was a breeze and I was quickly in my room. The rooms are very spacious and comfortable. The beds were super comfy and the pillows were amazingly fluffy. The rooms were very updated and I didn't notice one thing out of the ordinary! My only problem is there are almost no outlets to plug in your items, near the beds. Breakfast was amazing and the hours are very perfect for someone that might sleep in a little. They had yogurt, fresh blended smoothies (amazing), make your own waffles and fruit amongst other things. Everything about this hotel was great except the lack of outlets in the room!

We stayed here for three days and I WANTED to give it a great review but it was not without its…read moreissues. The front desk staff is excellent and so friendly. We interacted with Jalyn in person, and Stefan via text at the front desk. Both were very personable and professional. We brought our two cats with us on the trip, and there is a $75 pet fee which was a lot lower than other hotels we looked at. They also allowed two pets per room, when other properties only allowed one. That was our main reason for picking this hotel. The beds were super comfy (we were in a King Size room), the lobby was well maintained with fruit infused water and great coffee (with little flavored creamer pods, which I appreciated). After the great check-in process with Jalyn, we headed to our room to get our cats settled. In the first room we were in (201), we noticed a weird sticky liquid leaking onto the carpet from the air conditioning unit. Since we didn't know what it was (condensation or Freon or what). we didn't want to chance it with our cats in the room (possibly licking it) if it was a chemical. We called down to the front desk to voice our concerns, and they were very apologetic and completely understood our concerns. They moved us to another room (222), with the same layout and bed size and everything. This new room did not have the leaking air unit but it did have its own issues. The box spring was torn under the bed so our cats were getting into it (and again, we weren't sure of the safety of that, if there are nails or splinters inside there). After they kept getting in there no matter what we did to block it, we stopped by the front desk to ask for a stapler to reattach the boxspring fabric ourselves. They did house a lot of displaced folks during a recent hurricane (which is awesome of them), along with their pets so maybe another mischievous little guy did that boxspring damage. The other issue we had was that the toilet would clog very easily with the smallest amount of toilet paper. We got a plunger from the front desk to try to fix that problem, but it seemed like it was definitely a plumbing issue that should be looked at. And on the last night, while trying to get some sleep for a super early flight the next day, I saw my two cats both freaking out and chasing something. It was a large bug coming out of the bathroom that then scurried into the front closet. It was either a roach or a palmetto bug, but whatever it was, it was not a nice sight to see and I did not get a wink of sleep after that. At 4am, I tried to make the coffee in the room's little kitchen area, but the coffee maker was the kind that took coffee pods and the little basket of coffee items only had packets of coffee grounds, not pods. Another letdown, for this tired girl. Overall, the hotel's main areas are pretty nice, the staff members we interacted with were amazing, but the rooms (the most important part) left a few things to be desired, unfortunately.

With a convenient location in Estero, FL this SS made my stay very enjoyable…read more The staff is very personable and the facilities are clean. It's located next to a gas station and a great breakfast/lunch spot/stand (Next Stop Brunch). And right across the street from the outlet mall! A good option if you are in the Estero/Naples area.

I must update my review on account of the fantastic service provided by the general manager and his…read morestaff. We were greeted the other morning and asked how we were going to enjoy the day. We replied that we were going to the beach. We were then informed of the pros and cons of the various nearby beaches and asked if we would like to borrow beach chairs and an umbrella. Extraordinary service made our stay exceptional!

A short 2 hour ride and we are on the water in this really nice resort. 10th floor view really…read morecan't be beat. Spacious with floor to ceiling windows and an awesome patio. Everything you need is here including a really nice restaurant for the times you don't want to cook but the kitchen is a full one with everything you need. Also had bbq grills out back. It is by itself and only one picnic table. Direct tv and WiFi were awesome. TVs in both rooms. Easy checkin and access to everything. We will be back!!

This hotel was very old. The "hot tub" in my room did not work and there was no hot shower. What…read moreI thought was a romantic anniversary weekend turned into a cold shower filled unpleasant experience. Oh. The hotel offered me a $25 voucher for my next stay. LOL riiighhhhttt....

The usual excellent service you'd expect at a Courtyard. Only exception was I reported one of the…read moreoutlets wasn't working. Front desk promised it would be the first thing maintenance would take care of next morning. Never was. They gave me a complimentary bag of candy for my troubles. I'll take it. Since I always travel with multi-plug surge protector, it didn't affect me. The next customer will be inconvenienced. There's a giant screen TV just off the lobby that's excellent to watch sports. The TV in the room is in a weird configuration. It's off to the front side of the bed partially blocked by a built out wall. So if you're laying in bed on the TV side, almost 1/4 the screen is blocked by the built out wall. This location is within walking distance of upscale shopping & restaurants.

Fantastic service, the comfiest beds ever and ice cold air conditioning. The staff was amazing…read more After nine hours in a car , we felt pampered. Nice bistro that had lattes and fresh muffins. I told the staff when I checked out this was the best hotel experience ever . The bathrooms are roomy, the bedroom wasn't like a cruise ship cabin, full size shampoo , conditioner and body wash, super clean. Only suggestion, ambient lighting in the bathroom is not great for putting on makeup unless there was an issue with our room because it was fine dining lighting in the rest room. Other than that , it was spectacular. Literally nicer than the high end hotel we stayed at in down town Chicago. Who knew?

Clean. Friendly. Spacious. Reasonably priced. Awesome experience. Greeted by a nice young man…read moreand sent to our spacious 1 bedroom (2 queens) suite. The bathroom was larger than most and super clean and bright (loved that bathroom!). The bedroom area was also spacious and clean; the beds and pillows were very comfortable. There was also a large living room space that included a dining table. As with all Residence Inns, there was a fully equipped kitchen (including frig, all silverware and plates, microwave, etc.) There is plenty of free parking at this hotel. There was a nice gym on the first floor (I didn't use it!), and a beautiful outdoor pool area - complete with bbq grill and lots of seating. The breakfast in the morning was wonderful. Full breakfast buffet (with REAL plates, not Styrofoam! Yay!) that was amazing. The breakfast eating are is bright and clean with plenty of tables. This area is excellent if you are a shopper. It is 1 minute off I-75, and there are a TON of store and restaurants in the town center area - including a really nice Super Target - all within walking distance. Free wifi was good, and I really can't think of anything else to say. I will most definitely stay here again. I usually stay at the Courtyard across the parking lot, which is also super nice - but, I looooove that complimentary breakfast buffet! All good! p.s. Oh, if you come for the beach (I didn't), this hotel is no where near the beach.

Me and my family stayed here for the Gulf Coast Showcase at the Hertz Arena Thanksgiving Weekend…read more When you walk in the door the first thing that hits you is the fresh clean smell! The lobby is nicely decorated with secluded seating areas, work spaces, conversational areas and a lovely 3 sided fireplace. The rooms are well appointed and clean as a whistle. I have to extend a special shout out to the front desk employee, Anna. Every time my family saw her, she was super sweet, very nice and accommodating to my family and I'm sure to everyone who crosses her path. The gym, pool, outdoor fire pit and breakfast amenities are on point, well kept, immaculate at all times. The staff that flips and supplies the rooms were professional and on time. The breakfast area is immaculate and the morning staff keep it clean and freshly supplied. This hotel is a great stay with SOOOO many stores and restaurants in the same parking lot!! I walked for an hour each morning and still didn't walk the entire retail area in the Gulf Coast Town Center. It was an enjoyable stay. The hotel shares a parking lot directly across from each other with a Marriott Courtyard and you can use the amenities at either. That was pretty cool. We were comfortable at this hotel. Every single staff member we encountered was friendly and treated us well. Shout out for the great customer service focus as well as to the attention to detail in maintaining a level of excellence in all areas.

I knew this Drury was here for a little while but I didn't realize it's nearly 10 years old. I was…read moreshocked by this because of how nice everything was here during my stay. From the moment you enter the lobby you're welcomed by friendly staff, a beautiful bar, some nice artwork & a large dining area. The staff here were incredibly friendly & accommodating. After being quickly checked in I made my way to the room which was graciously upgraded for free. Being a member has its perks. As with another Drury I stay at often, the beds were very comfortable. I like that you're provided with plenty of pillows & the sheets are always clean. Also the air conditioner works great, which is huge make or break for me. Clean & nice are 2 words that come to mind when I think of Drury Hotels & this one was no different. It's always a good thing to see the staff actively cleaning & I saw that multiple times during my single-night stay. Some amenities include a nice sized pool, a gym with some free weights/cardio equipment, an office with computers/printers, a free soda machine & also fresh popcorn available in the lobby. One of the main reasons I choose to stay at Drury is for their "5:30 kickback." Every day from 5:30-7:00 there's a rotating menu that's served buffet-style. They also give each guest a card for 3 drinks to enjoy with their meal (beer, wine & mixed beverages included). While admittedly I'm not a fan of the food offerings some days, I always have a good time enjoying the beverages. Being located inside the Gulf Coast Town Center is a big positive. Location-wise it's right in the center of Estero. If you're looking to get some shopping done or find a place to eat you're sure to have great options to choose from. My visit here was a great one from the second I stepped inside. I felt as if my business was truly appreciated which goes a long way for customer service. The staff was great & my room was as good as expected. I can't wait for another excuse to visit this hotel again.

I'm already a big fan of Drury Inn hotels, their customer service and hotels are second to none so…read moreI was excited to stay here on a short trip to the Fort Myers area. The hotel lobby and area were spotlessly clean and our room was nice sized and also spotless. You could see that housekeeping did their job well. All rooms have a refrigerator and microwave and this particular hotel is located a few minutes away from Gulf Coast Center which has some great restaurants as well as a super Target. They offer a kickback menu with the menu rotating daily and you also can get 3 drinks per person, all free between 5:30 and 7:00 . Breakfast is also included with your stay and if you're a fan of sausage gravy and biscuits, theirs are some of the best I've had. This particular hotel also has someone preparing fresh scrambled eggs and Mediterranean scrambled eggs (with feta, spinach and tomatoes) and these were so delicious I had to go back for seconds! The staff here is so friendly, literally every single employee I came across was unbelievably friendly. A special shoutout to Lisa at the front desk for her kindness, they're lucky to have such a wonderful employee. If you're looking for a place to stay in the Fort Myers area I can't recommend this place enough! They have shuttles to and from the airport as well.