The property is beautiful and I loved the lazy river (except the inescapable waterfalls). I was…read morethere for a conference and was particularly impressed with Phil's events team. They were so respectful of the guests and kept our tables immaculately cleared. Access to the island by boat was a surprise and thoroughly enjoyable. Plus, the captain and boat crew were focused on ensuring patrons had a positive experience by slowing for bird and dolphin sightings and their willingness to take family pictures. In addition, our room was incredible with three balconies and two amazing views. The gym was also nice; all the machines were clean and working, plus it was well equipped. For such a fancy hotel, I was quite surprised there was nowhere to find water. I expected a fruity water station somewhere near the entry, a standard in high-end hotels today. I was also surprised the concierge could not provide a running map. Even with the local construction, the path right out the front door is nice and separated from traffic. I found the run to Target (for a cool coffee drink) was perfect for a 5-miler. Surely the 10-mile option would include even more treats. Having the front doors opened every time anyone approached the front of the hotel was a nice touch.

I do NOT give FIVE STARS VERY OFTEN but this place deserves it!!! This place is AWESOME! The front…read moredesk was AMAZING! They serve adult beverages from 7-11pm and they serve FOOD 24/7!!! There is free breakfast featuring bacon or sausage with eggs, potatoes, various cereals, toast, bagels and various breakfast beverages. There are plenty of places to eat in the area that's walkable. The rooms are clean and it's quiet! I can't wait to come back!

We stayed at this Embassy Suites for a overnight trip. We saw the band Night Ranger at the Hertz…read moreArena nearby. Great show! Anyway, this hotel is billed as a 3 star class hotel and it's definitely that. The lobby and common area were pleasant and all 3 staff members we dealt with were nice enough. Parking was plentiful. The rooms are pretty good. The beds were reasonably comfortable, the decor relatively new and everything was clean, even the air vents which I always look at when I arrive to a hotel. The shower was pretty good, the water was piping hot and they gave us tons of towels which I liked. Also wanted to mention their complimentary breakfast which was decent quality and included custom omelettes. On the downside, we had 3 people on the reservation and there wasn't any bedding for the sofa bed. I made 2 advanced requests for extra pillows and blankets for my kids, once with my reservation and another time via chat in the app before we arrived. Upon arrival I also asked if there was bedding in the room as I requested and I was told that there would be in the storage unit under the living room TV. When I got to the room I was surprised to see there was no storage unit under the TV, it was mounted on a wall with nothing under it. There was also no bedding in any of the storage units nor the closet. I went back down and was able to get everything however it was a bit of a waste of my time after all the effort I had made and a pain because I just wanted to go to bed as quickly as possible. I also want to mention that the floors in the common area, the lobby, the restaurant area and the elevator were either, wet, sticky and/or dirty, and the glass on the front doors and in the elevator were also covered in smudges. We did arrive at 6:00 on a Friday so maybe the cleaning crew had gone home, but it looked like it had been neglected for a little bit of time and wasn't a pleasant visual. All in all I would give this place three and a half stars rounded up to four because we did have a pleasant stay. I would probably stay here again if I had to visit the area in the future.

Be ware they welcome nonstop university sport teams which are very loud and run the hallways all…read morenight. Also if you are coming during spring break expect lots of noise and kids unattended running the hallways. Front desk clerk response well it's expected it's spring break! Stay away it's not worth your money

DO NOT BOOK THIS HOTEL THROUGH EXPEDIA…read more I initially contacted Expedia to cancel my hotel reservation after realizing that the hotel was significantly farther from my destination than your website had led me to believe. I was informed by an Expedia representative that although I was past the cancellation deadline, I could request hotel approval and would only be charged one night's stay. Following this advice, I contacted the hotel directly. The hotel manager informed me that because the booking was made through a third-party service, they were unable to cancel the reservation and instructed me to contact Expedia again. I did so, and Expedia reached out to the hotel on my behalf. Despite these steps and the assurance I received from your representative, I was ultimately charged over $500 for the full stay, even though I did not stay at the hotel at all. This directly contradicts what was communicated to me during my initial call with Expedia. I later received a $50 credit toward a future booking, which does not adequately address being charged in full for a stay I never used, nor the incorrect information I was given by customer service. I am requesting a review of this case and a refund consistent with what was originally explained to me, or at minimum a reasonable adjustment to reflect that I did not stay at the property. Unfortunately, I was pass the cancellation date and didn't mind pay for one night as originally agreed to with a representative

Townplace Suites...... the lady checking me in did not recognize my Marriott status…read more The hotel needs all new towels and sheets. Our towels were so old and stiff from overuse the sheets were full of fuzzies, that were uncomfortable to the skin.

We stayed here for three days and I WANTED to give it a great review but it was not without its…read moreissues. The front desk staff is excellent and so friendly. We interacted with Jalyn in person, and Stefan via text at the front desk. Both were very personable and professional. We brought our two cats with us on the trip, and there is a $75 pet fee which was a lot lower than other hotels we looked at. They also allowed two pets per room, when other properties only allowed one. That was our main reason for picking this hotel. The beds were super comfy (we were in a King Size room), the lobby was well maintained with fruit infused water and great coffee (with little flavored creamer pods, which I appreciated). After the great check-in process with Jalyn, we headed to our room to get our cats settled. In the first room we were in (201), we noticed a weird sticky liquid leaking onto the carpet from the air conditioning unit. Since we didn't know what it was (condensation or Freon or what). we didn't want to chance it with our cats in the room (possibly licking it) if it was a chemical. We called down to the front desk to voice our concerns, and they were very apologetic and completely understood our concerns. They moved us to another room (222), with the same layout and bed size and everything. This new room did not have the leaking air unit but it did have its own issues. The box spring was torn under the bed so our cats were getting into it (and again, we weren't sure of the safety of that, if there are nails or splinters inside there). After they kept getting in there no matter what we did to block it, we stopped by the front desk to ask for a stapler to reattach the boxspring fabric ourselves. They did house a lot of displaced folks during a recent hurricane (which is awesome of them), along with their pets so maybe another mischievous little guy did that boxspring damage. The other issue we had was that the toilet would clog very easily with the smallest amount of toilet paper. We got a plunger from the front desk to try to fix that problem, but it seemed like it was definitely a plumbing issue that should be looked at. And on the last night, while trying to get some sleep for a super early flight the next day, I saw my two cats both freaking out and chasing something. It was a large bug coming out of the bathroom that then scurried into the front closet. It was either a roach or a palmetto bug, but whatever it was, it was not a nice sight to see and I did not get a wink of sleep after that. At 4am, I tried to make the coffee in the room's little kitchen area, but the coffee maker was the kind that took coffee pods and the little basket of coffee items only had packets of coffee grounds, not pods. Another letdown, for this tired girl. Overall, the hotel's main areas are pretty nice, the staff members we interacted with were amazing, but the rooms (the most important part) left a few things to be desired, unfortunately.

I rarely stay in a Hampton Inn and wasn't sure what to expect. I am very impressed one might say…read more The little office are in the room almost makes me feel I am home. The bed is super comfortable. And the shower has like 8 different settings that you almost don't want to get out of it. It's been a super quiet stay and I got a much needed, quality sleep.

I must update my review on account of the fantastic service provided by the general manager and his…read morestaff. We were greeted the other morning and asked how we were going to enjoy the day. We replied that we were going to the beach. We were then informed of the pros and cons of the various nearby beaches and asked if we would like to borrow beach chairs and an umbrella. Extraordinary service made our stay exceptional!

Springhill Suites seems to check all the boxes. Good lobby, ok free breakfast (the usual suspects…read moreminus the waffles), the head of housekeeping was very attentive as she passed by. Well, if she is not the head, she should be. Asked me every time she saw me if I was ok, if I needed anything and if my stay was going ok. Her name is Gabby. Room nice and clean and the barn door on the bathroom is a nice update. The large walk in closet was pretty awesome as well. Keeps the room very neat when EVERYTHING can be out of site. We were here out of an emergency and had to stay in town a day extra and not a luxury but it made needing to stay in town another day not so bad with the hotel being what it needed to be and being able to accommodate us last minute.

A short 2 hour ride and we are on the water in this really nice resort. 10th floor view really…read morecan't be beat. Spacious with floor to ceiling windows and an awesome patio. Everything you need is here including a really nice restaurant for the times you don't want to cook but the kitchen is a full one with everything you need. Also had bbq grills out back. It is by itself and only one picnic table. Direct tv and WiFi were awesome. TVs in both rooms. Easy checkin and access to everything. We will be back!!

This hotel was very old. The "hot tub" in my room did not work and there was no hot shower. What…read moreI thought was a romantic anniversary weekend turned into a cold shower filled unpleasant experience. Oh. The hotel offered me a $25 voucher for my next stay. LOL riiighhhhttt....

Fantastic service, the comfiest beds ever and ice cold air conditioning. The staff was amazing…read more After nine hours in a car , we felt pampered. Nice bistro that had lattes and fresh muffins. I told the staff when I checked out this was the best hotel experience ever . The bathrooms are roomy, the bedroom wasn't like a cruise ship cabin, full size shampoo , conditioner and body wash, super clean. Only suggestion, ambient lighting in the bathroom is not great for putting on makeup unless there was an issue with our room because it was fine dining lighting in the rest room. Other than that , it was spectacular. Literally nicer than the high end hotel we stayed at in down town Chicago. Who knew?

Very nice Residence Inn. Clean. The staff cares as does the management and it shows. Crystal at the…read morefront desk--afternoons and evenings--is so kind and has good info on nearby restaurants. Ate at nearby Connors--very good. And there is a nearby Starbucks. Came for a quick wkd wedding--perfect!

Me and my family stayed here for the Gulf Coast Showcase at the Hertz Arena Thanksgiving Weekend…read more When you walk in the door the first thing that hits you is the fresh clean smell! The lobby is nicely decorated with secluded seating areas, work spaces, conversational areas and a lovely 3 sided fireplace. The rooms are well appointed and clean as a whistle. I have to extend a special shout out to the front desk employee, Anna. Every time my family saw her, she was super sweet, very nice and accommodating to my family and I'm sure to everyone who crosses her path. The gym, pool, outdoor fire pit and breakfast amenities are on point, well kept, immaculate at all times. The staff that flips and supplies the rooms were professional and on time. The breakfast area is immaculate and the morning staff keep it clean and freshly supplied. This hotel is a great stay with SOOOO many stores and restaurants in the same parking lot!! I walked for an hour each morning and still didn't walk the entire retail area in the Gulf Coast Town Center. It was an enjoyable stay. The hotel shares a parking lot directly across from each other with a Marriott Courtyard and you can use the amenities at either. That was pretty cool. We were comfortable at this hotel. Every single staff member we encountered was friendly and treated us well. Shout out for the great customer service focus as well as to the attention to detail in maintaining a level of excellence in all areas.

I have been going here for the past three years whether it's to visit family , a golf weekend or to…read moresee family at FGCU. Each time it just gets better. The place is super clean and the staff is very friendly. Complimentary breakfast as well. Nice pool with fire pit. Location near the freeway and many shops and restaurants. No bar would be my one and only gripe. There is one very special friendly accommodating front desk worker named Anna. Wow, she is a gem. Such a nice person. And.... They are dog friendly!!!

Customer service here is like nothing I have ever experienced with a hotel. I'll start with that…read more A couple years ago I had a trip planned to go to Nashville, my dream as a country girl, and I booked the Drury hotel. The day of departure there was a freak flash flood over the Fort Lauderdale airport causing us to have to cancel the entire trip. The hotel knew about the incident as it was all over the news and they allowed me to cancel my reservation within hours of check in! We tried flying out of every airport in Florida to get to Nashville and it just was not happening. I was prepared to move the entire trip to another date to not lose the money, but they were understanding and were able to cancel my reservation. Based on their customer service alone, I knew I would be rebooking with them again. I am happy to say I am rebooked with them in Nashville in a couple months I actually did stay at the Fort Myers location for a concert a few months ago. Once again, picked this hotel based on the above and the Kickback hour I kept reading reviews about. PLUS they are dog friendly at ALL hotels for a fee, so I was able to bring my pup! The front desk staff was very kind and welcoming. The kickback is true and does exist lol. Each day from 5:30-7pm you get 3 alcoholic drink tickets per person along with an arrangement of light bites. It's a limited variety of alcohol, but hey it's free! They had bud light, an IPA, and a white wine. A hot breakfast is included as well! They room was clean and for the price and what is included, it's a no brainer to stay here. Especially with traveling, eating out 3 times a day can be very expensive and also filing, so this is a perfect alternative.

My daughter & I stayed for her swim meet. We arrived on Friday evening and Quinn at the front desk…read morewas so kind and welcoming. The staff here was so friendly I felt so welcome. It's so nice to see great customer service isn't gone. The whole hotel was clean and well lit including the parking lot. We stayed in a clean two queen room with mini fridge & microwave. The bathroom was very clean and well stocked with shampoo/cond/body wash & towels. The breakfast is at 7 on weekends which was too late for us, but we did make a couple waffles(delicious). The area has a new outdoor shopping plaza, Bass Pro Shop, Ron Jon's, Costco and many shop's & restaurants. See my review of BJ's Brewery & Restaurant. We will go back for the next meet. Sorry only exterior photos this time.