This is not actually the location that the following took place at. The following occurred at the…read moreShoppers Drug Mart at 25 Industrial street. This location is not on Yelp, or I have not found it, so I leave my review here.
Bought a lipstick on sale to match a discontinued lo colour that I'm running out of. It didn't match.
So I return to the store for a refund. When I arrive, there are three ladies representing the cosmetic department. They are in a tight circle, chatting away, none facing the entrance.
I mosey up to the counter. Finally one of them sees me and comes over. I explain to her that I am looking for a match to my lipstick, and suggest that maybe, after my refund, she can help me find a match. She seems to be following along, as we joke that it's always the way: you find something you like and then it gets discontinued.
The phone rings at the counter. One of the other women on staff is right at the counter, and could have / should have answered it, but, no. The woman who was serving ME literally insisted that she "can take it" to the other lady.
So, here's lady number 1, with me, now taking the phone call.
I am, at this point, incredulous. But it escalates as far as the poor service.
As lady 1 is counting my change, handset cradled between her ear and shoulder, I put out my hand for her to put the money into, and - wouldn't you know it? - she puts it on the counter. Of course she does.
So I look at her, and think " are you trying to be a jerk, or are you just not that bright?", which is what I say to myself when someone does something I can't comprehend.
She continues chatting to whomever is on the phone, and I say to her "that's ok. I'll go find a colour to match my lipstick myself.", and I begin to walk away, feeling completely UNSEEN.
As I walk away, she starts to apologize, saying that the call was urgent!
I say to her, from about 5 feet, that when you NEED to answer the phone when you're with a customer, you tell that person on the phone that you're with someone and you'll be with them momentarily or that you'll call them back, or you'll get someone to help them.
Let me say that I am well aware that there are greater troubles in this world than matching a lipstick. It is the absolute meaninglessness of me as a customer that makes me upset. It is SO easy to be kind and accommodating, and that is what customer service is.
I called the store when I got home. I spoke with the manager. He said he was going to speak with the cosmetics manager. But he didn't ask me my name or phone number. So, I guess that's the end of that.