Trying to get some simple information on the phone from the receptionist at Wallace Street Clinic…read morefelt like walking straight into an emotional and physical ambush. It's wild how something so simple... seeking care and getting some straight answers.... can leave you drained and frustrated. When did we start accepting maximum frustration as normal? When did healthcare stop being about care? The staff (in healthcare and in customer service in other places these days) aren't the enemy. They're cogs in a system designed to obstruct, not to serve. This has become a system that echoes the cold, dehumanizing machinery of a totalitarian regime. Is that really what we want to model in our lives? Is this the future we want for our children, where empathy is crushed under the weight of rigid control? Every encounter like this erodes our spirit, leaving us all holding ourselves together by sheer willpower. How long can we keep going like this before .... well?..... the system IS clearly already broken so let's say before people wake up? If we want a different future, we need to see this clearly for what it is, and refuse to hand over a world where humanity is forgotten and the worst of authoritarianism becomes our norm.

Dr. Anyanwu is an exceptional doctor. She is patient focused and shows genuine care for her…read morepatients. It is rare to find a doctor that is so resourceful, empathetic and kind. She has done so much for our family in support of us and our health. She is one of a kind!

I was one of Dr's Su's first patients and she is the best. She saved my life last year when I was…read morediagnosed with a very aggressive form of Cancer. I am in remission today because of her. I am so lucky to have her as my primary physician!

Dr. Su had been my doctor for a long time, but she doesn't work often and you have to book your…read moreappointment in advance.

Dr. Carin Strydom is, bar none, the most compassionate doctor I have ever seen. (And I used to be a…read moredoctor myself so please trust me when I say she is truly exceptional in this regard.) She is knowledgeable without arrogance, caring without condescension, and completely devoid of hubris. Dr. Strydom is always willing to think outside the box and explore alternative treatment options. She does not look down her nose at naturopathy as other MDs tend to do, and was very open to working in conjunction with my own naturopath in managing my complex medical condition. Where other doctors have been dismissive and off-putting, Dr. Strydom's only agenda has been to maximize my quality of life. As a disabled person with sporadic and limited bearable hours, Dr. Strydom's efforts in this regard have literally saved my life. The clinic itself is very busy, and sometimes the staff can come across as impatient, but they have never failed to assist me with various additional paperwork and special requests that are, unfortunately, part and parcel of being a disabled person in this province.

badly managed. can…read morewait three weeks for an appointment only to have it canceled. no access to to toir doc while on new meds or mounts. try else where. my doctor of many many years just dumped a bunch of her clients. very distressing

This is not a regular doctor's office, but part of the UBC students' training. About 10 doctors,…read moreone nurse (for pap exams), one dietician are here, to supervise the students. As a result, each appointment starts with the student coming in and asking about your symptoms. She may perform small exams as she fees fit, then go confer with your doctor. Then, they both come in and offer prescriptions or whatever is necessary. I like this because I get a thorough inspection and the student usually narrates what she is doing (feeling the lymph nodes, etc.). I happened to go twice a month apart, and the student was different. So, this setup is not for people who want to see one doctor quickly and get out. Apparently, they are funded by the government by how many patients are registered there, as opposed to the usual offices being reimbursed per patient visit. This is why they ask patients to always come to them, and not go to walk-in clinics. I have been able to book an appointment with my doctor the day I call. If he is not available, they offer an appointment with another one of the doctors. The official address lists it as on Oak St, but it is deep inside the hospital complex, so it's easier to get to from the parking lot entrance on Heather at 29th Ave. Follow the sidewalk on the north side. It's the building after the first crosswalk. Go up the ramp on the corner.

Wonderful family clinic that treats based on the current research. Dr. Marhin is always willing to…read moretake the extra time to answer all my questions and it is nice to have female residents to do my pap exams. My daughter is very comfortable and likes coming as well. Sometimes the exams take a bit longer because of the teaching setting, but as a plus I can always get in within a day or two to see a doctor, even if not my own another is on call on Saturdays. They are now located on Broadway at Willow and there is parking available on the roof.

He is sharp awesome and friendly. I love seeing him and you just feel like your in good…read morehands...thats because you are. I won't see anyone but him and if I do its because he recommended me to

I am going to Dr Wilson for 15 years, he is the best,it's hard to get his appointment. I have no…read moreword to Describe him.

Moving here to Vancouver from the States 18 months ago, I had no idea how the Canadian, or the…read moreprovincial BC medical system worked, nor did I have a GP here for myself or my family. I was SO lucky to be referred to Dr. Brian Yau here (and lucky that he was taking new patients, too). In the past, when I lived in Seattle, it took me a while to find doctors and dentists that I "clicked" with. I always felt that it takes a team effort - me and my doctor, - to be most effective in my staying/being healthy. So it's critical that I'm comfortable with my doctor to talk openly with him or her. It's in my best interest to "click" with him/her. And it's critical that he/she be knowledgeable, receptive, accessible and helpful. Bonus if the office staff is friendly and works with me and my schedule. Dr. Yau and his office staff are all these things, and more. They've fit me in the Dr's schedule ASAP when I needed to be seen. Dr. Yau is working with my WA doctors to follow up on past conditions and provide continuity of care. He takes the time to patiently go over all the many ways the system here differs from that in the States, and helps me navigate my way here re: blood work, referrals to other medical specialists, etc. He's also been incredibly helpful for my daughter, too. Another bonus here: Dr. Yau is incredibly prompt. (I always get irked when kept waiting and waiting, appointment after appointment, at doctors' and dentists' offices. It's as if my time isn't respected at all. Sure, once in a while is understandable but when it happens regularly, it really rubs me the wrong way). Dr. Yau has always seen me within 5 minutes of our appointment time. To me, that is yet another sign that he cares about his patients. I can't say enough good things about Dr. Yau and the office staff here. My only caveats (which are admittedly minor): no free parking or validated parking here, and no wi-fi in the office (bummer). Otherwise, this practice here is stellar. I consider myself super lucky to be a patient here.

I started as a patient of Dr. Nguan while she was on maternity leave and ended up seeing her locums…read morewho were all great. Then I met Dr. Nguan and she is one of the most kind hearted Dr's I have ever been to! It took me years to find a Dr that would take on new patients and to luck out and find the most amazing Dr in the city is just amazing! The reception is great, they are friendly and helpful. After being to a lot of clinics with extremely rude receptionists this really tips the scales in their favor! They always work with me to find an appointment that will suit my schedule which is really important for me since I don't live or work close to the office (but it's worth the travel!) I believe one of the locums I saw Dr. Bergman now works in the office as well so if you are looking for a male Dr he is also amazing!

the front desk staff have always been helpful and and my dr.is kind and very helpful!read more

August 2022, this clinic still refuses to see patients when all other clinics are open in the…read moreCowichan Valley and seeing patients. The reception I liken to getting past the gestapo, and if you object to their invasive questions and attitude you are labeled rude (get a dictionary and look up rude). Large eyeroll for stupidity. Inadequacy with reception: I was scheduled follow-up appointments (by phone of course) and wasn't informed of the dates. I am asked repeately and for some unforeseen reason why I am wanting a doctors appointment from the receptionist. Why am I being asked this if I am only receiving telemedicine? There is no special preperation needed for a phone call. Even bigger eyeball. Again, when I say I'll discuss it with the doctor I am again labelled rude. So saying no or questioning is rude. Ludicrous. Inadequacy with telemedicine: I have been asked for pictures of my ailments to be emailed resulting in onediagonsis of shingles when it was a simple dermatitis rash that cleared up in 2 days.

If I could rate her higher than 5 stars, I would. Dr Bradbury is by far the most thorough doctor I…read morehave ever had the opportunity to be treated by. Yes, the wait times for her can be long, but she is definitely worth the wait. With other doctors you'll be lucky to get 10 minutes. She'll spend as much time as you need - she won't rush you, and she asks dozens of questions to make sure she hasn't missed anything. You can't go wrong with Doctor Bradbury, you'll be lucky to have her!

Really upset with the means of communication. I have called multiple times and the line is always…read morebusy. Once I finally got through, it was a machine - which is fine - explaining that their hours are from 9-12 and 1-4. Also that if I wanted their doctors to be a family doctor, I will need to come in and get the forms. I walked for 20 minutes during my break and got to the office at 1:10 only to find a sign that says they will return at 1:30 as attached. There is no way to speak to anyone when you call it seems. Really seems ridiculous

I am very impressed with the services I received from League and Williams firm. Darren Williams was…read morevery helpful and went be-honed what I would expect for free advice. I would definitely use their services and highly recommed their services. Thank you Darren.

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