As a former facilities supervisor who has managed multiple roof-related projects, I'm honestly…read morestunned by the exceptional level of communication, skilled professionalism and follow through provided by Louisiana Roof Crafters to make this roof replacement such a smooth experience for my mother in law in Baton Rouge.
This project was significantly more complicated than most, since I was coordinating from Seattle, on behalf of my 80-year-old mother in law.
Upon our family visit to her home recently, I inspected her roof to find subtle weather-related damages. I reached out to a list of roofing companies in the Baton Rouge area, with Google reviews of at least 4.5 of 5 stars, who also showed a solid reputation with the Better Business Bureau.
Louisiana Roof Crafters (LRC) returned my call same day. Within two days, an inspection of the roof was underway by their Project Manager, Brian Ballard... all before the first call back from LRC's competitors.
Ballard and I discussed all the specs of the shingle product to be included in the replacement proposal, the finer points of ice/water shield for roof valleys amid a myriad of other details and the all-important warranties, all of which I was very pleased to see met or exceeded industry standards.
Ballard carefully walked me through the insurance claim process for my mother in law's carrier, and he coordinated follow up through me weeks later so he actually walked the roof alongside my mother in law's insurance claims adjuster, to be sure the adjuster was accounting for the same subtle hail damage that prompted the claim. Ballard even provided a list to the adjuster of multiple hailstorms that had swept through the area 6 months prior, something I could not have been aware of, which bolstered the insurance claim. Additionally, Ballard assured us that LRC's cost estimating software is also used by the major insurance companies, reducing the chance of debate over costs of replacement/repair.
All of the above resulted in the insurance adjuster writing a check before he left my mother in law's property, to fully pay for all labor and materials for LRC to replace the roof, minus the deductible.
In the follow up to that approval went a plethora of communications discussing the various options, potential upgrades in products, inventories and scheduling. Ballard maintained the same high level of communication and follow up through it all. Despite all his other work and projects due to storm damage in the area in the weeks after we started working together, he continued to provide the same level of customer care as he did prior to our commitment to his firm.
He sent me copies of every important document before it was to be signed by my mother in law, implemented any edits we agreed upon, and made sure I received all copies of signed documents.
We could not be more grateful for the thoroughness, communication and final outcome - and, I believe, most importantly, the consistent integrity - we experienced with Louisiana Roof Crafters and their team of professionals, led by their project manager, Brian Ballard.
