After showing up at a Chase Bank in the Lansing area last weekend and learning that we couldn't…read moreopen a new account without making an appointment, I searched online and noticed that Saturday morning appointments were hard to come by and several weeks away. So I booked an appointment in the Novi branch. Am I glad I did. Staff at the Novi branch were so much friendlier and more helpful. I couldn't tell you hope many people stopped by and asked if we've been helped, then followed up assuring us that our rep would be available shortly. Milan was patient and answered all of our questions to our satisfaction. He also helped us determine which account type would best meet our needs.

Didn't know you have to order $2 bills. The teller ordered and told me to come back next week. I…read morewas a day late getting to the bank and didn't see my teller. Went up to the window. This new teller said "yes" Clyde left them for you. Had them all counted out and everything. In and out I less then 10 minutes. GREAT JOB CHASE

no star they like to waste your time meagan especially i called ahead of time with a request they…read moresaid come in then told me something totally different do not trust this branch if you get meagan run!!! not a nice lady she was very rude and condescending

I use this bank for my job so we have a business account there and we are out of deposit slip and…read morethe teller John and Branch manager Damion are the two most rudest and disrespectful people there how can you tell someone that it is not there job to educate the patron on their account so I guess if you don't know your account number don't use them two cause they can't help you s

Impossible to communicate with. They Never answer the phone and don't call back. Calling a member…read morerepresentative is next to impossible. I am going to change credit unions.

This is by far one of the slowest CU ever. I used to bank elsewhere and my deposited check would be…read moreavaliable to me at 12am 1am at the latest! MSUFCU doesn't get you your funds until well after 7-8am at times! You never qualify for anything! I have a 680 credit score and climbing. Great pay history no red flags and couldn't get a loan, makes you not wanna apply for anything else! Really thinking about going back to PNC never had an issue with them! MSUFCU has changed and it's for the worst.

My brother Richard William Christy got me into Michigan State University credit Union within 30…read moredays they gave me a chance they gave me a $1,500 personal loan since then I've done good at paying off my loans I have a $5,000 credit limit on top of that I was just let $4,000 because of MSU credit Union I am doing good

Won't ever do business with this branch or 5/3 as a whole after dealing with them. We asked them…read moreto be removed from their solicitation phone calls which they refused to do. Like clockwork we'd get solicitation calls from the local Mason branch even though it was noted in the file that we didn't want to get them. Then they started adding all these fees to their banking. So since the other 6 local banks didn't have fees we figured it was time to switch. No more annoying calls no more fees all over the place. This branch couldn't even close out our account properly. 10 days after we closed the account 5/3 hit us with a fee for being under their limit (of course the account is at $0. because we CLOSED it) and we had to argue with them over that. They seem to be a combination of dishonest and incompetent. I'm glad we moved our money elsewhere.

Have been with this bank for years and have been well pleased. Between mortgage, checking,…read moresavings, etc, we wouldn't go anywhere else. I just added a business account, and again it was quick and painless. Great people at this branch who always know me and make me feel valued as a customer.

fifth third reduced my credit card by $10,000 even though i have a near 750 credit rating with…read morealmost no notice after 13 years! unbelievable! i had that limit for years! today comcast gave me a late notice on a payment. even though i paid a comcast bill electronically on feb 3rd,it will not clear until feb 11th. totally unacceptable. it takes 8 days to clear. they use an atari computer system it seems. it debited my account on the feb 3rd. comcast is threatening to cut service! as a well known financial speaker thousands of families and individuals on personal finances, i am advising existing clients of 53 and potential clients to not use 53rd. i tried to call idris, but as usual it is closed. although i am one customer i will advise clients to not use this bank! poor poor service! moving my account to msfcu, pnc or dart or where ever i can find high quality service. really a very poor bank!

The people at this branch are something else, very loud and obnoxious, very unprofessional, and…read morevery "diverse" if you know what I mean.. Stay away. There are plenty of other locations.

I have had a lot of interaction with FNBA, and it revealed a level of customer service that my own…read moreprimary bank (Ally) simply does not have. They truly deserve 5 stars. Having said that, I would note that a 540 days' worth of interest for early termination of a CD is unusually punitive. Just something to watch out for.

FNBA is all about the money. I live in Bemidji Minnesota, We had a devastating storm come through…read morecausing serious damage. The governor declared an emergency, but FNBA won't defer my payment for one month because FEMA didn't declare an emergency. I have damage to my house, trees on top of vehicles, and have no idea how long the insurance process will take. Just wanted a little help. They offered to skip this payment as long as I paid more than my payment the next six months. Times are hard. and I don't think this is right.