Absolutely Terrible Experience - Avoid Thompson & Boys LLC at All Costs!…read more
I contacted Josh Thompson, the owner of Thompson & Boys LLC, and my first interaction was incredibly unpleasant. I explained that I don't have a lot of money right now, so I wanted to start slowly and just do one room at a time. His immediate response was to ask if I could put the job on a credit card. When I told him that I didn't have any credit available due to being on short-term disability since December, he made an extremely inappropriate comment, suggesting that I "learn how to paint myself." This kind of comment was not only rude but completely unnecessary.
Despite this, I decided to continue and explained that I had tried painting the house myself 25 years ago when we first moved in, and it ended in disaster. His response? Another snarky remark. At this point, I was already regretting contacting him, but I pushed forward because I still needed the work done.
Next, I sent him pictures of the small room (about 10x11 feet) I wanted painted. He said it would take 3 days to finish due to drying time, which seemed completely excessive for such a small room. When I asked him for an official estimate, he texted me a breakdown of $1,600 for labor and $400 for materials. This is absurdly high for one tiny room. I also asked what kind of paint he would use, and he listed "cashmere, superpaint, or emerald" for the walls, and "Emerald Urethane" for the millwork. He stated he would need 3 gallons of tinted primer, 3 gallons of paint, and 1 gallon of urethane.
When I mentioned that four years ago, I had paid $6,000 for my entire 1,390 square foot house to be painted with two coats and some minor repairs by a reputable company, Stephens Painting, he responded in the most rude and dismissive way possible: "Let's not waste each other's time. I painted an entire house for $17,000. Material alone was $3,500 for 2,200 square feet."
His response completely blew me away, and I couldn't believe the audacity. I was not trying to compare costs, just giving context that I had worked with a professional company before, and his pricing seemed wildly inflated. This entire exchange, from his rude remarks to his outrageous pricing, was just too much. I had more work I wanted done, but at this point, I wouldn't trust him with anything in my home.
I will be sharing this review on every platform I can to warn others about his over-the-top pricing, his lack of professionalism, and his rude customer service. I don't want anyone else to go through the same frustrating experience I did.
Avoid Josh Thompson and Thompson & Boys LLC at all costs. His poor attitude and ridiculous pricing make it clear that he does not value his customers.
