Great job on both my dogs and so reasonably priced!! Hidden gem ....great place.. I got haircut ,…read morebath, nail trim will be taking them here all the time!

Love this place always friendly and welcoming and do a great job…read more Very reasonable on there prices

I have been a faithful client of Brookview for over 7 years, but last week my faith was broken…read more They misread an X-ray and ended up doing an unnecessary surgery on my puppy. When confronted with the $1,100 bill I calmly said I did not think it was fair that I should have to pay full price for an unneeded procedure that they they misdiagnosed, especially since now my dog has to suffer for no reason. I was met with instant hostility. The office manager, Nikki, swore at me and threatened to call the police and the owner Dr smith refused to work with me at all. All I was looking for was a little kindness and compassion, but they made a difficult situation so much worse. I am truly disappointed that they value profit over their patients, and am no longer comfortable entrusting my animals to them. Because of their lack of care, I will now be searching for new veterinary care for my pets. Pastor Katie Pals

Great place to take your pets. Kind, knowledgeable staff, I have no hesitation trusting them to…read moretake great care of my animals.

So helpful with my dog who has seizures when he is nervous. He was beautifully groomed and not…read morestressed at all.

I was very unhappy with my services I received from this place. My Pomeranian was supposed to get a…read morehaircut with deshedding, a bath, nails trimmed, ears cleaned... the works. We had just gotten her and I wanted her to be completely pampered. Unfortunately when we got her back we were in complete shock. We are 1st time pet owners so I wasn't sure what she was supposed to look like but I do know that we weren't happy with her cut at all. We took her immediately to get a 2nd opinion before we decided to do anything further with pampered pups. When I took her in their response was "I don't want to bad mouth another business, but we would have never sent a dog home looking like this." Another gentleman that works there walked up as I was scheduling the earliest appointment possible for my dog & he said "it looks like maybe this person was new and didn't really know what they were doing." After I left I decided to reach out to pampered pups and just let him know that we weren't happy with the services at all. He was very friendly and offered to fix it or refund the money (almost $80). At that point I felt like I wasn't going to be satisfied with anything he could have done to try and fix it so I opted to have a refund instead. He texted me a void receipt later that night but 2 weeks later and nothing has been returned so I decided to reach out again to him and he said he would contact the company and he was in the process of changing companies because he has had problems with the current one. He said that HR and legal had questions and wanted to know where I had gotten my second opinion. I told him I'd be happy to answer any questions they had & that they could give me a call. Here we are...3 weeks later & I never heard from anybody and I'm still out $80. I took her in today to have her fixed and I am so impressed with the services I received. They remembered my dog and said "it kind of looks like maybe he was trying to put a skirt on her." I will not be returning to pampered pups and do not recommend anybody taking their pet there. I am posting pictures from pampered pups services and then pictures from when I got her back.

I highly recommend Lisa & The Dog Boss! She has dog sat for me for years & my dog LOVES her!!! She…read morehelped me train him, does dropins when I'm gone for a few hours & has even taken him to the vet for me when I couldn't get off work!!! She always goes above & beyond when she works with my dog & I wouldn't want anyone else! She's the best!

While traveling I needed a last minute shot for my pups and my dogs had gotten into Ticks they had…read morea great solution! We were very well taken care of. I was so grateful they fit us in . Now two months later Traveling back through same area my Greyhound hurt his foot. Again they fit is in for an emergency visit. They remembered both my dogs, took great care of the foot injury! Respectful of how I handled this old greyhound ( harness only due to neck injuries). And on top of the great care very fair with the price. I would like to take them with me to all my destinations! You guys are very lucky to have such a great Practice in the Mason City .

Awful treatment of animals and customers. Yelled at my dog and me . Said my dogs were bad but my…read morevet now has zero problems

I got my golden doodle Ivy in March. I absolutely adore her. She is beautiful smart and playful…read more Everyone loves her because she is just the sweetest little thing. At some point I would definitely like to get another one. Thank you Purebred Pups!

Another update! I was telling my friend that our pups are likely NOT purebreds(this breeder aka…read morepuppy mill would not provide us the pedigree papers, despite each of us paying over $700 EACH for our puppies), his niece made a statement that ours are likely part corgi. I'm not surprised. My dog has wider than normal body structure. It's too bad that puppy mills are able to get by with any of this stuff, mostly, though, treating dogs like crap, just to get money. This breeders also has a large chest freezer inside the front door that, after I thought about it, may be for their "business". They didn't feed our pups meat, just a cheap dog food. I'm guessing that huge freezer was for "other" purposes. Gross. If you can't sell the puppies, rid yourself of them. There's a special place in hell for this kind of breeder. Just an update, if you are looking to buy a dog and you cannot travel to where the dog is being raised, PLEASE contact the ASPCA or animal shelters in the area to verify whether it's a puppy mill or not, BEFORE you buy. I've had people write to me about their experiences with this place, and at least one had their "pure bred pup" genetically tested only to find out it is NOT a pure bred. Theirs got twice the size it should have been, as did mine, not fat, just much larger than the pure bred size. Again, ADOPT, DON'T SHOP!!

I had a good experience and got a great puppy!…read more No tour was offered or taken, but, the office was neat and clean and the puppy is well nourished, well socialized, and, a complete joy.

We have had a great experience with Heritage Puppies. This is the second puppy we have gotten from…read morethem. Happy heathy and ready to be loved. The paperwork is complete, they provide information about their shots and when the next vaccination is due. Excellent people to work with if you're in the market for a puppy they are great!