Service requested rarely happens to almost never and definitely quality. There were so many new contractors that came through the house. I guess since we weren't that"million" dollar mansion embarrassing thought it would be OK just to send whom ever through the house just to work on it. Shoot one contractor put Trim paint on the wall instead of flat paint From the start I asked that Chip keep the communication flowing and we would be a ok. Well, we were not. The were small mistakes like putting the air conditioner unit was on the wrong side of the house. Yep, they had drilled right through the concrete wall on the wrong side. To top it all off, we went by Chip's office and they had no clue it happened. We were the ones to inform of the mistake. In fact, the brother drove over to see for himself. Then the mistake just kept coming from there. I don't think they know how to put in a pole barn/garage or maybe it was there first because they put the roof on backwards and it leaks. The house was built in 2019 and they still haven't fixed all of the repairs. We had some leaky windows in the pole barn/garage and it took forever to fix it. They kept telling us it was condensation. I'm not sure if it's laziness or they just don't know what's going on.
They had to redo the paint on the master bedroom ceiling and I don't know what paint they used, but it's all chipping off. You will find walls that have not been painted. They still have putty all over them. The carpeting was put in wrong. There's a seam that runs right in the middle of the hallway and it is coming up. In the in the master closet, the carpet looks like they put a rag on the carpet that had English coat on it because there's a circle that looks like a rag layer on it. It's much lighter shade. The first time we went to see the house just to see how it was going. We looked through the windows, because we couldn't get in and then in the dining room there was carpet when we weren't supposed to have carpet that was a big red flag.
The contractors were always showing up at the door and asking us what they should be working on next. Instead of asking Humberson what they should be working on for the day. I have tons and tons and tons of stuff that went wrong with this house. The house turned out to be a beautiful place because me and my husband have worked five years on it by ourselves. And yes, by the way, they still owe us many things that they still haven't fixed and we still bug them about once a month, I would say. When we remember to bug them about coming over to finish the items that they still owe us and they say OK we're gonna make your appointment and put you on the books then we never hear from them. If anyone has any questions feel free to reach out to me. read more
