To whom it may concern:
With much regret and disappointment, I will no longer a faithful client of Hugo Boss. After spending many thousands of Dollars and Euros in the Hugo Boss stores over the years and having enjoyed the quality of Hugo Boss products, I am now very disappointed to see that the rules and policies that your company is enforcing around the world are nto meant to insure customer satisfaction.
After buying few items last week in Munich at the Hugo Store on Maximillianstr., my wife decided the sizes are not quite appropriate and ordered at the Hugo Boss online store a different size. It turned out that the online ordered size fits much better and today I personally went back to store to return the unworn item. Even though I explained the entire situation, the store manager robotically repeated the rules and policies where she cannot accept the item back for refund since it is was on sale. She offered an exchange with other equally valued products in the store. I find this offer completely insensitive as I did not want to be forced in buying anything else or spending additional time in the store. Of course, the return policies are different in the USA versus Germany - as how the store manager self emphasised.
It seems that the concept of customer satisfaction did not reach yet the German Hugo Boss stores and employees are very well trained to follow the rules rather than actually listen to their customers.
I left the paid item at the store, without a refund and I do not intend to ever step into a Hugo Boss store again. I am not expecting a refund nor an answer to this notice. I simply hope that maybe your will understand that the products your are producing and selling are designed to satisfy clients and not just cover and protect them from the elements. Hence, customer satisfaction should be your company's priority.
Sincerely,
Costin read more