Thank you Scotmid. You've managed to make me feel at home... back in communist Poland, by…read moreconsistently providing the most atrocious customer service. Like in Polish grocers' in the olden times when shopping assistants were the kings and queens in their little fiefdoms.
I keep using the shop out of convenience, living a mere 5-minute walk away. And the range of products is not bad either. But, with notable exceptions, the service is awful.
I'll give you several examples, all from the same place.
1/ I live in a flat-share that uses electricity meters operated by coins. During the worst of the pandemic, the landlady would provide us with the change we needed. Now that it's eased up I use the post office and shops to get the necessary change. That is in all the shops - when I ask nicely - apart from the Scotmid. I'd say it's fifty-fifty there, depending on whom you ask. I managed to get some change last Friday, but today was refused.
2/ When, during the bad period of Coronavirus, shops were introducing more and more safety measures, some of them were one-directional 'traffic' of customers, another you couldn't enter the shop with your spouse, friends or family. Fair enough. On the first day of the one-way 'traffic' at this shop, I entered just to get a bottle of mineral water. It was right by the entrance, with the checkout just next to it as well. I grabbed the bottle - in an almost empty store! - and went straight to the checkout. I was stopped by the cashier, informed it was one-way traffic and made to walk around a shopping isle - let me repeat, in an almost empty shop - to return to the same place and pay for the goods. That felt - I know it shouldn't but it did - really humiliating.
3/ Another time I entered the shop to the sounds of commotion. It turned out the shop's security officer was noisily berating a young couple who both tried to enter the shop under the false pretence of being unfamiliar to each other. I had a bit of an Orwellian moment and left feeling a bitter taste in my mouth.
4/ Sometime before that, I entered the shop with my brother-in-law and his 17-year-old daughter. Let me stress here it was the middle of the day and we were perfectly behaved and sober. We wanted to get some beer and a bottle of wine. A shop assistant stopped us at the automatic checkout claiming he believed we were trying to supply alcohol to a minor. I said I'd been a regular at the shop for years, there was evidence they were father and daughter (they are German, had their passports on them), this was a batch of moonshine purely for our own delectation. To no avail. The shop manager said he was sorry but he couldn't undermine his employee. As above, this was loud, with lots of witnesses around, and so quite humiliating to experience.
5/ A shop assistant who had known me a bit better knew I was doing studies at Napier. She said this entitled me to a 10% discount on proof of my studies. I had my Napier student card, not the NUS one, so I actually double-checked with the store manager present at the time. She confirmed I was okay to get the discount. After using it for about o month a cashier stopped me at the checkout saying I was illegitimately claiming a student discount I was not entitled to. Again, in front of other people in a queue. I tried to explain, said I'd even had a hunch I should have procured the NUS card that I was entitled to (but too lazy to claim), but had double-checked and was said ... yada yada yada. Anyway, I was refused the discount, which was okay if I was not entitled to it, but - yes, again - it felt quite humiliating.
I'll stop at this, you get the picture. If you believe the staff were acting appropriately and courteously, whatever rocks your boat, feed your inner masochist and do your messages at the shop. I shop there out of laziness and kind of accept the consequences but others beware. Shopping at this place is Russian roulette, you never know what you're gonna get. And, be forewarned, not in a Forrest-Gump, box-of-chocolates kind of way.
#ScotmidLevenStreet