I love this bank too! I had banked with a rival for years, but they just weren't helpful at all…read more I went to HSBC and they talked me through everything. Now I love the fact that I can pay my cheques into the machine without needing to queue up (although I sometimes need help!!) The staff always treat you like a person, you're never kept waiting for ages - even when they're really busy. The staff never seem to rush you - they want to make sure that you have everything you need. They also take time to explain things to you in plain english - which makes a refreshing change!!

This bank is fantastic! There is no longer a counter service and everything is done by machine…read more There are always members of staff on hand to help confused customers, and it makes things so much quicker, with minimal queueing. If you pay cash into your account it appears instantly. The machines are all easy to use. It's a really wheelchair and pushchair accessible branch, with a ramp and a big automatic door.

This is a good sized branch, which probably serves quite a large geographical area so it needs to…read morebe. There are several cashiers, but there is also an enquiries desk as well. At busy times (lunchtime) there can be a big queue sometimes even when all the cashiers are open, but the enquiries desk team will offer to do various things. They can't handle cash though so you'd have to queue for that. They also have a full financial team here so you can go in and meet mortgage advisors etc. There are little meeting rooms as well for privacy. Also has a fast drop service for cheques which means I don't have to queue!

Great service all round,willing and helpful staffread more

I originally visited here because I wanted to open a Tax Haven ISA account, however I was kept…read morewaiting about 30 mins longer than the time for my appointment before I was even called up, though after that the service was impecable. I was offered coffee/hot chocolate from a vending machine upstairs and given all the information I needed when opening the account. Surprisingly they didn't try to sell me anything over and above what I went in for (are you listening Alliance & Leicester?!) and this is why I would return there. One comment would be that they have more than one staff on reception as the lady on duty that day clearly had a lot to do on her own.

this bank is located on the main street opposite debenhams. There are several cash machines located…read moreoutside the branch which are always busy, espically at weekends. There are cash machines inside as well. there are always several counters open and the staff are professional and effective. There are personal bankers available during the day and there are private rooms should you want to talk in more private surroundings.

abbey. very nice people that work in this branch, very…read morehelpful

Quite a small branch with great displays of finance available in the window. They have a well…read morestocked range of leaflets. The staff are very friendly and helpful aswell.

I'm not going to comment on the range of services Lloyds TSB provide, or their online or telephone…read moreservices because they are not controlled locally. However, if you get through to staff on the phone or just walk in, the Tewkesbury staff are very helpful, much better than other banks I have been with. They are very friendly but not patronising, as I found when opening my Student Account, and they will look at your finances for you and recommend ways that you can improve them without charging you for consultancy. They also have a lobby which you can access when the bank is closed, so you can withdraw or pay in money through a cashpoint or Deposit Point without having to enter your PIN in on the street with someone looking over your shoulder.

I love the open plan layout of this bank. There are plenty of cash and statement machines so hardly…read moreany queuing to use a machine. The service at the counter seems quite efficient aswell. Aswell as that there are cash machines outside aswell therefore plenty of service points.

the open plan nature of this bank make this branch seem cool and airy. There are plenty of cash…read moremachines inside that allow you to deposit cheques as well as a variety of other services. there are normally two counters open if you need to pay in cash or dislike using the deposit machines. there are always plenty of staff in the lob by ready to help. sometimes they can be too keen.

I was told that Halifax was not the most popular bank in the South West of England, although I had…read moreless trouble finding Halifax in Cheltenham than I had in Bristol. The bank is hidden "away from the maddening crowd" of High Street, in a relatively small and not busy Winchcombe St. I cannot say much about the service except that the branch was not busy, and the counter clerk was pleasant and helpful.

This Bank is in the historic Montpellier area of cheltenham…read more. Very spacious for the number of customers which seem to use it Very rarely more than one or two in queue for tills Always friendly staff completing any service with a anything else we can do for you Mrs xxxxx and a smile Fairly easy to get and appointment or speak to a member of staff. Cash points are set inside automatic doors when bank is closed which makes you feel more secure when withdrawing cash