This has been one of the worst experiences I've ever had with a company. It has honestly felt like a nightmare trying to resolve this situation.
I clearly stated from the beginning that I needed a unique business address for my telehealth practice. Based on what the sales representative told me, I signed up. Only after signing was I informed that a suite/unit number required additional fees and that mail handling fees were separate, key details that were never disclosed upfront.
I requested cancellation within 24 hours and before the contract start date, yet I was told my agreement had already been in effect for over three months, which is completely inaccurate. Since then, my emails have gone unanswered.
To make matters worse, I received multiple inconsistent quotes for the same service when trying to get clarity. The lack of transparency and accountability is extremely concerning.
I am now being held to a long-term contract for a service that does not meet what I clearly requested and have not used. Based on this experience, I strongly advise others to proceed with extreme caution before doing business with this company.
I hope Regus takes responsibility and resolves this by cancelling the agreement and issuing a refund. read more