Started on a service plan last year, for 2 visits, one in the Spring for AC, and one in the Fall…read morefor main unit and heat settings. Communication is excellent, as this visit was behind schedule due to prior service requiring more time. Advised me in advance and kept in contact. The service man did an excellent job, and at the end of service showed me internal pictures of items that will need attention in future, and also what our unit was registering as far as meeting our need, and registering Very thorough and complete. Highly recommend this company.

Called this business to come out and service our A/C unit. Replied very quickly and had a tech out…read moreshortly after to take a look at our unit that wasn't keeping our house cool. Said he would have to come back another time to clean, and do some maintenance on it in order for it to work properly. Had front office write up an invoice for us and we accepted. Returned a few days later and "worked" on our unit only to have it just stop working entirely. Spent almost $1,000 dollars for them to leave us worse off than before. Won't return calls, voicemails, or emails, asking about a return visit. It's been 3 weeks now and still nothing back. Called another company and they got everything in working order at an absolutely reasonable price. Don't waste your money here.

Honest and upfront followed by quality work. I signed up for their yearly service plan after our…read morefirst service.

I realized rather late yesterday that our a/c wasn't working. I had been a customer of Veterans…read moreAir for quite some time and when I left a message it said, "Lucas Air", which surprised me! I received a phone call from the office at 8:00 am sharp setting up an appointment and found that Veterans Air had merged with Lucas Air. Technician was prompt, super nice and inspected my unit even after verifying it was a simple parts replacement. Tested my freon, my amperage draw on the compressor, drain line. Great Job! Thanks Walt, I'm glad I don't have to change my ac company! Very happy customer, for sure.

Was referred to Ron by my realtor. I messaged Ron at 10pm and he was able to come to my house…read more Within 10th minutes, he was able to narrow down the issue and did what needed to be done. I personally think the price was reasonable but the quick and friendly service definitely bumps up the value.

Ron came out to my home today for a service call. Ultimately it was confirmed that I had a leak and…read moreI need a new unit. He provided me my options and listened to ALL my questions. My home is much "cooler" now and I can't thank you enough. Thank you Ron for being a genuine, honest and hard-working person.

I was dispatched by AHS to have another company come out and after seeing their reviews, I asked…read morefor a different company and was sent In Control Plumbing. I was happy I was able to switch, as this company was able to diagnose my leak and get us fixed up quickly. Even for items not covered by the warranty company, the pricing was fair and work was professional.

We had an appt scheduled for 1-4pm. Just before 4pm we texted the service man and asked if he was…read morestill coming. He didnt recognize us and said he was running late. At 5:30pm we texted again and he called us. He still had 1 more customer before us. Converstion got heated and he got defensive when we didnt want to wait for him. He either completely forgot about us or he is Extremely inconsiderate of the Client's time.

I am an HVAC technician in Austin, Texas. My mother lives in Altoona. She called me a few days…read moreago (5 June 2015) because her AC quit working. She described a few of the symptoms over the phone and I made a loose diagnosis based on what she was telling me. She said she was going to call Harris AC because they installed it. I said okay, but I asked her to call me when the AC guy was there so I would know what the issue was. Fast forward to Friday, 5 June 2015. Harris sent a technician out and gave her his diagnosis. She called me to let me know everything was okay. I asked what he found and what he was doing to fix it. She relayed the information she was provided, "The coil is frozen the guy said, and he is adding some Freon right now." I asked, "How long has he been there?" She told me less than 15 minutes. Friends and neighbors, that is bad. It takes more than 15 minutes to thaw a frozen coil, and charging a unit when it is frozen is a guaranteed way to over charge the unit. This is HVAC 101. I got on the phone to tell the guy to not add any refrigerant and asked him some very technician specific questions about his trouble-shooting procedures. As a supervisor and a 15 year technician I can tell you without a doubt that he made up his answers. That's fine, one bad tech doesn't mean a bad company. I made a phone call to Harris and asked to speak with the Service Manager. The person that answered made the mistake of defending his actions as common practice stating, "We normally add a couple of pounds to a frozen system to get them by until we can return." By this point you're thinking, "What's the big deal with a couple of pounds of refrigerant?" Well, in this case the refrigerant is R-22 which is currently being sold to the customer at rates exceeding 25 dollars a pound. I asked for the owner to call me back, and I have yet to hear from them. To make matters worse, he told my mother at noon on Friday that the wouldn't be able to get back until possibly Wednesday, he told me late Monday, and the "Service Manager" in the office essentially told me my mother and I were lying about that. So why is this relevant to a review on Independent Air? Well, I decided that since Harris couldn't be bothered to call me back and explain what happened, I decided to look for a HVAC company myself. I called Independent Air in Eustis and talked with their dispatch/receptionist and EVNE SHE KNEW NOT TO CHARGE A FROZEN SYSTEM. They had a technician out next day, Edgar I believe. He was a very knowledgeable technician that was able to answer every question I had. My Mom is back up and cooling, and I have comfort knowing that Independent Air will be going back out anytime there is an issue. I would 100% recommend this company to anyone in the area, and as a supervisor, I would hire anyone with Independent Air on their resume.

I was treated terrible, was charged $158.00 for replacing a blower motor even though I had 8 years…read morewarranty left. They charged me and JB associates for the same job.The woman who answers the phone is the most hateful person I've ever dealt with. I contacted Channel 9 today 6/13/2018 I want to make sure this don't happen to anyone else.