Family Eye Care Center provides professional eye care service at two locations in both Pueblo and…read morePueblo West. Dr. Clough is very knowledgeable on the subject and goes into detail about any issues during the exam with many years of experience. The front desk staff is very friendly and approachable with any questions or concerns. They also have a wide selection of designer frames that you wouldn't normally find in other offices. Dr. Osterman recently joined the practice offering a fresh new insight on optometry! I'm looking forward to scheduling an exam with him in the future. For anyone looking for a new eye doctor I would recommend Family Eye Center as one of the top offices in Pueblo, CO.

If you are looking to get contacts I would suggest another place. After several phone calls and…read moreemail over the course of a month I finally found out that the order still hasn't been shipped. I understand that sometimes there is no control over shipping and availability but an email, text, or phone call to update customers is certainly one thing that can be done. UPDATE Took over a month to get my sample contacts. Arrived with no case, no solution, no instructions, nothing. In the meanwhile an online contact company came to the rescue by confirming my Rx, sending out the free samples with case and solution, along with checking how I was doing with them several times.

These ladies are the absolute best! They take their time to explain everything to their patients…read moreand make sure you are comfortable. I would recommend this practice to anyone! Thank you Dr. Drake!

Dr. Drake was amazing. She is friendly and gentle and also extremely knowledgeable. She was able to…read moreoffer suggestions for my allergies, in addition to fixing the prescription in my glasses and improving my over all eye health. She was able to get my visit covered by my insurance and to get me referred for further testing. She also does double time at the front desk occasionally which makes her able to understand every aspect of a client's experience as opposed to the limited and snobbish service you receive from some doctors.

For 3 Years Dr Gowen...Rhonda and Sarah have provided above and beyond pheonumal Caring service…read more I cannot Thank you enough Todd.

The staff is professional, courteous and knowledgeable! They…read morehave the latest technology for making accurate decisions about your eye care recommendations. I feel welcome at every visit :)

When my glasses broke on a trip 250 miles away from home, I was able to go in to Southern Colorado…read moreEye Care Associates, and the incredibly courteous and kind front desk associate was willing to work with me and fixed my glasses for free, no questions asked. 100% would recommend.

This place is wonderful! The staff is super friendly and the place itself is well kept!…read more Dr. Cozzetta was wonderful! My eye had become blurry, swollen, and painful. I went to the emergency room and they saw nothing. So I contacted Dr. Cozzetta and he was able to see me very quickly. He saw my cornea was scratched and thoroughly cleaned it eye and prescribed me medications! My eye was completely better within a week! I will definitely see him again for eye appointments!

Called on Monday to get an appointment my cataract surgery eye is now fuzzy! No one calls me back!9read more

DO NOT go there! Wait time was 1 hour from time of my app't with no apology or explanation!…read moreAssistant to MD very rude, never asked for my medications which was necessary. Did not do a complete annual exam with refraction for Rx eyeglasses despite that this was my request when app't made and I verbalized this when I arrived for app't. Blamed me for this misunderstanding!! Bookkeeper very rude, actually yelled at me when I asked questions! I made a complaint to management who was very professional and concerned.

Everyone there was professional and kind, had large inventory of frames to pick from.read more

My 94 yr old mother took a tumble yesterday and bent her glasses. Since she'd purchased the glasses…read moreat ABBA, we of course headed there for help. We were the only customers in the store and as such, were immediately escorted back to the station of an optition, "Tony ". We explained what we needed and my mom barely got the glasses out of her pocket before he said, "Those can't be fixed". Nonetheless, she handed them to him and turns out that because of the type of wire frame they were, he WAS able to reattach the arm that was off. The other side was bent and I had to ask to have that straightened. The small plastic nosepieces were also gone but he said he didn't have any of those to replace them, even temporarily with something similar. Really...in a store that sells, repairs and adjusts glasses....no extra nosepieces around? He said, "Go to Visionworks...they do that stuff there...I used to work there." We had no choice but to, indeed, go to Visionworks. Their waiting room was packed in comparison. Despite a 30 minute wait, their optition replaced the nosepieces and adjusted the glasses for her, all while being pleasant and conversational. Plus, there was no charge even though she was not an established customer. Our family is finished with ABBA.

If there was an option of providing Negative star I'd happily take that option. Firstly the service…read moreis bad, despite making an appointment I had to wait for atleast 45 minutes and secondly they are very UNETHICAL. I repeat very UNETHICAL. I had requested for a regular eye examination and paid for a regular visit, however, during my eye test the doctor (or whoever performed the test) asked me about how my vision was and during that time I happened to mention that I sometimes had blurry vision when I woke up in the morning (which wasn't anything important). Based on this information, Rocky Mountain Eye center took the privilege to recode the nature of my visit from a regular examination to a medical examination (which my insurance didn't cover) without my knowledge. They didn't provide any extra care/ service besides the freaking eye test that comes as a part of regular eye exam. However, a month later I received a hefty bill from them. Reasoning with their billing department was futile and their representatives were nothing but Rude. Now, they have asked me to pay my outstanding bill in Full to prevent proceedings from Collection agency. My kind suggestions for anyone looking forward for an eye treatment/ glasses, please stay away from this place.

Never Again!! Had to make 3 trips in 2019 to get my glasses correctly made. Tried again in 2021,…read morelens made WRONG Again! Don't waste your time and overpriced charges for this poor service and quality!!

Had an absolutely fantastic experience with all of the ladies in the store. They accommodated…read moremyself, my 91 year old aunt and my cousin. My sunglasses, which I love came in a week earlier and like my glasses are perfect! Thank you so much for being so kind and courteous to my aunt, that means the world to me. Keep up the good work and keep your smiles, you all are awesome!

Went to get an eye exam today and omg the unprofessionalism and customer service of Americas best…read morewas HORRIBLE!! I retract that the first few people I spoke with were amazing. The manager Gene on the other hand was a complete piece of rude and unbothered mess! I've been in there before and seen him interact with other people and always told my husband he was a jerk. But this time the attitude was at me and no thank you! The utter disreguard and dismissal I recieved from him was crazy! So your looking for a place for an eye exam and need to be treated with respect and dignity don't go to America's Best in Pueblo! I will NEVER go back and will be taking my business to anyone else! Ways to improve- get organized and create a schedule where everyone knows what's going on. Being there and knowing you're going to have wait for please 90 mins is crazy! Especially if the manager Gene is a condescending, chauvinistic disrespectful human. I've seen him multiple times treat people so poorly. In fact the place I finally went and filled my Prescription with even stated how so many people come to them because how they were treated by Americas best, and mentioned Gene's name before I can a chance to say it lol. So he's the root of the problem. I'm sure if a was a male I would of been treated better, because once I came out of the room he was chatting it up and laughing with the other male that was in the waiting room. When I only first asked him a question because I heard my name was called - not to mention durning the virtual appointment you can hear everything the doctor is saying! Huge HIPPA violation!!! This place needs an overhaul and tons of education for their staff! Start from the top and give teach Gene how to treat others even if he doesn't like the way the look or who they are. I would NEVER treat another the person the way he treated me for simply asking a question. Please don't go here and support a business who allows their manager to treat people in the manner I was treated with today! I will NEVER go back or ever recommend anyone else to ever go there as long as Gene is the manager.

I would like to update that a manager did reach out to me. She was actually really great, she…read morelistened to my concerns and I appreciate her taking the time to talk to me. Terrible customer service. I ordered contacts and the lady told me to call if I hadn't received them in two weeks. It has now been over 5 weeks and I still haven't received my contacts. I have called three different times inquiring and the tech was rude and acted like I was a nuisance. I told them that I paid a lot of money for these contacts and I expect to get them. Eventually I told them I wanted a refund and they told me they cant do that and they'd have to get a manager involved to try and get me my refund. They were supposed to have a manager call me to discuss my refund and I still haven't heard anything. You can guarantee I'll be calling every single day until I get my money back. I'll never go back and I'll definitely never order anything from this office again.

Do not go here if you have disabilities! I booked an appointment online and when I arrived they…read moresaid it is a virtually assisted appointment. OK, so the doctor is online, no big deal. Then they said they can't see me because the room won't accomandate a wheelchair. It's not easy for me to get around and you think they could have let me see the in-house doctor there. No way! My advice find another eye doctor!