Dr. Monica is awesome. The male nurse whose name I can't recall was also great. Warm and…read moreaccommodating, and usually I hate going to any type of doctor. I'm very happy with the experience

I had come in because of my cellulitis, which had returned. The doctor, whose name I can't remeber,…read morewho saw me told me that it was a skin allergy. I told her that I was hospitalized and they said it was cellulitis and gave me antibiotics. She then told me that she had never heard of antibiotics working against cellulitis (guess someone needs to learn more about cellulitis and what antibiotics work for it). I also asked her, because she thought my cellulitis was a skin allergy, if my probiotics were causing it to get worse. She went blabbering on how prrobiotics shouldn't be used. Eventually she figured out what i was saying she said that they wouldn't. Another problem that I had with her is that she would not listen to what we were saying and that she talked a lot and so I could barely ask her questions. Needless to say I will not be coming back. I'd rather go to UCHealth because their quality of care is way better.

Horrible says they're open (hours 8-7pm) but no one is here and it's 8:20am.. and there is a line…read moreof people!! You're an urgent care how are you not open??

i've been here a few times and had decent experiences. i had always enjoyed the low wait times…read more today was a different experience. i always use my insurance, yet today i was told they do not take my insurance. my insurance is listed on their website as accepted and i have the BEST plan that is offered. not really sure what different information the receptionist has. odd that they have billed my insurance before with no issue, but can't today?

This is a fantastic facility. Very friendly. The nurse practitioner who treated me very…read moreprofessional, very knowledgeable and nice. She treated a toe problem. Had a lot of good suggestions. They also accept insurance.

We went to the urgent care with my friend's dad after he had fallen twice because we were concerned…read moreabout broken ribs. We got there at about 6:10 and had filled out the online check in because we wanted to make sure he got seen quickly so he could get an x-ray. However, we got there and it still took 10+ minutes for the check in even though we filled out all the same information online. They then told us that they would do their best to get him seen quickly but that their x-ray machine turns off at 6:30 and they can't control it. We later realized this was misinformation. They did do a good job getting his vitals and background info done quickly. They then did the x-ray and he had 4 broken ribs. They sent Tramadol for pain and we had to drive an hour away to Longmont to pick it up because it was the only pharmacy that was open. We got there and then were told that the urgent care input his birth date incorrectly, and because Tramadol was a controlled substance, they could not fill the prescription. He ended up having to go overnight with no pain medication with 4 broken ribs because the urgent care was already closed and nothing could be done.

On September 23rd, 2025, I went to the BCH Foothills Hospital Emergency Department for severe…read moreheadaches, dizziness, fatigue, and frequent episodes of double vision. One episode lasted long enough that I had to pull over while driving. The ER performed bloodwork and an MRI, both of which were normal, and sent me home with a generic "how to treat headaches" handout. The handout even specifically stated to seek medical attention if the headaches were accompanied by dizziness or vision changes, which were my main presenting complaints that visit. I followed up with my primary care doctor who referred me to a neurologist and an ophthalmologist. The neurologist was booked until November. I saw the ophthalmologist on October 6th, 2025 and he found significant swelling in both optic nerves and strongly suspected Idiopathic Intracranial Hypertension (IIH). He told me to go to the ER if my symptoms worsened prior to my neurology appointment. He explained that IIH can lead to permanent vision loss and must be officially diagnosed and treated with a spinal tap. Just two days later, on October 8th, I returned to the BCH Foothills Hospital after four episodes of complete vision loss, along with the worst headache of my life, severe dizziness, and back and neck pain. I was seen by Dr. Shannon Sovndal and gave him a detailed medical history, including my ophthalmologist's findings and his recommendation for a spinal tap. Dr. Sovndal was dismissive, repeatedly interrupted me, and insisted on repeating imaging even though I had just had an MRI at the same facility two weeks earlier. After several hours and additional imaging, he told me everything was "normal" and that there was "nothing wrong." When I explained that my symptoms had worsened and asked again about a spinal tap, he said it was "out of the ER's scope" and that I should wait for my neurology appointment, despite it being a month away. He stated, "if your symptoms get worse, you can come back to the ER. But I don't mean if your symptoms are just bothering you more. I mean if your symptoms are actually progressing." This was extremely frustrating since this was after I had gone completely blind multiple times that day.. if that's not my symptoms progressing, what is? I was sent home again with the same generic headache handout. Feeling unsafe with waiting a month for my neurologist to treat me, I immediately went to UCHealth Broomfield Hospital, where my experience was completely different. Four nurses rushed me back immediately after hearing my symptoms and the ER doctor, Dr. Jessica Mitchell, virtually consulted a neurologist right away. Dr. Mitchell performed a spinal tap and confirmed my intracranial pressure was concerningly high. After removing fluid, I felt instant relief. Dr. Mitchell confirmed the IIH diagnosis and explained that untreated IIH can lead to permanent health issues. Dr. Mitchell asked if I knew why BCH hadn't performed a spinal tap. I told her I had no idea, especially since I had specifically requested one. She appeared visibly surprised and concerned by that answer. Upon discharge from UCHealth, the staff provided me with clear discharge instructions and follow-up recommendations. They told me exactly what symptoms to look out for so I know exactly when to come back to the ER. Dr. Mitchell gave me the information for the neurologist that she consulted with and recommended that I reach out ASAP to schedule an appointment since they know my case and will likely be able to get me seen sooner. I'm deeply disappointed in BCH Foothills Hospital Emergency Department, especially Dr. Shannon Sovndal, for dismissing a serious and time-sensitive neurological condition.. twice. I'm incredibly grateful to UCHealth, Dr. Mitchell, and her team for listening, acting quickly, and preventing what could have been a permanent outcome. I would not recommend BCH Foothills Hospital to anyone seeking thorough or compassionate emergency care. Go to UCHealth Broomfield instead!

I had a terrible experience and would not even in a dire situation, consider returning to this…read morehospital. I am not able to go into details, but I was severely traumatized by my visit there due to the lack of compassion, exhibited by staff. My safety was put in jeopardy by the decisions made by the staff that day, Specifically the nurses and physician. I felt bullied and judged and to them It seemed perfectly normal to treat their patients that way. They banded together and ganged up on me with what seemed to be to try to intimidate me. They succeeded as when I left there. I was traumatized,, vulnerable and afraid.

Just called because I wanted to get a shot of my own medicine that I have been prescribed. Called…read moreto see how much they would charge. Figured it would be safer if the doctor did it instead of myself. They declined wanting to do that for me. No help from them. And by the way, I've had an urgent care facility give me the shot of my own medicine before. Pretty ridiculous.

After not receiving a timely call back from our pediatrician, I made an appt at The Little Clinic…read more We arrived earlier than our appt time, we checked in and the nurse practitioner Hayden Davidson was able to get my daughter and I into a room to start the test to check if was pink eye or not. He was personable, knowledgeable and our visit was amazing! He walked us out to the pharmacy to show us which drops he recommended instead of just telling us. He was energetic and I'm so glad we had such a positive interaction. I would absolutely visit with Mr Davidsonat this Little Clinic again! Tk you!

Not a very good place. They don't treat patients very well. Melissa was good before. The nurse…read morepractitioner is rude and makes it all about her. They use a model where they like to think they are superior to the people they treat. This is possibly the worst experience of my entire life.

Our family (2 adults, 3 little boys) has been to this urgent care 3 (maybe 4?) times in the last 18…read moremonths, and I cannot say enough good things about it! From the Front Desk staff, to the RN and Doc faculty, everyone was compassionate and did their best to move things along as fast as possible. I have had the pleasure of seeing PA Mary Scott for two of our visits (once for my son, once for me), and not only did she have excellent bedside manner while being clinically thorough, she also connected with me personally in a way that is very rare for ER/UC practitioners. I felt heard, respected, and both I and my son were treated with such a refreshing kindness. My only issue? I wish we could just come here for all of our medical needs, and that Mary could be our PCP ;)

Mary Scott, a Registered Nurse/Psychiatric Nurse, has trouble being appropriate. BCH as a whole is…read morea wonderful organization, but this provider is not.

I made an appointment for 5 PM to get my swollen ankle x-rayed, thought I might have a possible…read morefracture or even a break. The PA saw me for about 5 minutes, recommended an ultrasound instead of an X-ray and said I should go to the ER instead to get that done. Note it was about 5:50pm when she finally saw me (she probably just wanted to go home since they close at 6 PM) and they ended up giving me ill-fitting crutches and a boot and then I went into the ER close by where I saw an actual doctor. The doctor examined me properly and said he wasn't concerned about a clot. Did the X-ray no problem. This place wasted my money ($150 later) and didn't treat me properly. Would give 0 stars if I could. Do not recommend.

Let me start by saying, the doctor and nurses were lovely when I went in and I wish I could give…read morethe experience 5 stars. It's the billing - and clinic manager, Veronica, that is the reason for the low rating. I was notified that my bill would be charged on x date for x amount. No way to change the date or anything. Just matter of fact. I emailed billing to see if I could push the date back until after I got paid (the bill was not cheap) and also asked about how they had consent to automatically save and charge my card. Veronica called me and said that "if you had actually read the documents" I would've noticed. As I could barely stand, was dehydrated and in a fever fog, I don't think it's fair to blame me for not being able to go through pages of documents, but fine. Veronica was overall condescending and rude, which for a health care facility, you'd think would be unacceptable. Overall, post-visit has been a very stressful and frustrating time going back and forth with them and I hope they find managers and customer service people who are up for the job.

I have been a patient here for years, since my children were born, and the care used to be…read moreoutstanding. Unfortunately, since Dr. Hill took over and many of the longtime doctors left, the quality of care has noticeably declined. My experiences with the staff and providers have often felt dismissive and uncaring. Rather than feeling listened to and supported, I have frequently felt brushed off and judged. At times, I have overheard conversations and witnessed interactions that made me uncomfortable and gave me the impression that patients' personal situations were being discussed in an unprofessional manner. I have also been frustrated by unexpected charges and bills that were not clearly explained beforehand. Better communication regarding costs and billing would go a long way toward building trust with patients. I have been dealing with an ongoing health issue that has caused significant anxiety, and when I sought help, Dr. Hill made me feel as though I was wrong for coming in and expressing my concerns. Instead of feeling supported, I left feeling discouraged and unheard. What was once a welcoming and compassionate practice no longer feels that way. Patients deserve to feel heard, respected, and cared for, especially when dealing with ongoing health concerns. I am very disappointed with the direction this office has taken and can no longer recommend this practice based on my recent experiences.

My husband and I have been going here for over 30 years. We have always felt well taken care of by…read morethe physicians, nurses, and staff.

I wasn't feeling good and had to try their immune IV. I actually felt way better after. The place…read morewas nice, clean and so relaxing. They offered me tea and a blanket. The nurse was so sweet and gentle, I didn't feel the needle and it left no bruises. I'm going back for sure. I do recommend it.

Nicole Poel and her team are absolutely AMAZING!! If you're looking to recover from the effects of…read moreDenver's challenging elevation, this is the place for you. Come take a seat, get cozy, and recharge with the A-Team! They offer a plethora of options that will have you feeling better in no time, whether you've had too much fun celebrating, are dehydrated, or just feeling under the weather. Nicole, her family, and their highly skilled crew treat you like one of their own. Their friendliness and professionalism are unmatched, and let's not forget their adorable puppy who makes the experience even more relaxing. I come for recovery and leave feeling mentally and physically rejuvenated, thanks to the puppy cuddles. My "go-to" cocktail is the Myers with an extra liter to feel brand new. Don't hesitate--book your appointment now! You're welcome in advance.