Our corgi just spent the snowstorm at Pet Paradise ,and she came home relaxed and happy! We had…read moreaccess to see her thru puppy cams, and she seemed content. The staff was available to us by phone always. Two managers spent the nights during the storm, which really reassured us. We were so pleased with the whole stay!

This is probably the 10th time my dog Hunter has stayed at Pet Paradise and i feel that i need to…read morereview yet again! Hunter is taken care of like he was their dog! I get to watch him play on the camera they have for the yard which is a big plus! They keep me informed with his reports and this is a fantastic i look forward to getting them everyday. Hunter also gets groomed by Chaundra when he is boarding and he looks fantastic when we pick him up. I would recommend this to anyone who has to go away and leave their dog you will never be sorry!!

This is the absolute best place to get Layla's nails trimmed. They are the least expensive and do…read morethe best job. Layla loves going to this place for any reason. She has been to daycare and has been boarded here. She always smiles when we enter and is smiling on the way out. She always enjoys her stay. Highly recommend!

terrible experience. They clearly forgot my dog was even there after having to reschedule…read more Initial grooming appointment was for last Wednesday and was called that the air conditioning went out and it was unsafe to complete the grooming, was told we could reschedule for today, double checked this with the front desk last week when i picked my dog up after being there all day waiting for grooming in a crate and getting nothing. Dropped him off this morning and assumed everything was set, nothing was said otherwise from the front desk staff and they took him right back to "get the bath to start". At lunch I received an automated text message that the appointment is scheduled for next Monday... I called as he is physically there supposed to get the grooming now, or should have already had it. No one answered so I left a message asking about this. a half hour later when no one called back I called again and the person on the phone said " I did get your message, it is up to the groomer if she has time to do the hair cut?!" but no one bothered to reach out to me to tell me this. had I not called a second time he would still be just sitting in a crate! it is now 3 pm, I have changed my schedule to get him to and from this appointment twice and he has been locked in a crate since 8:45 this morning with no call to tell me this even when i call??? Ridiculous. When i show up to pick him up the employees at the front don't even care that this has happened, offer no explanation or reasoning on this at all. I ask to speak to a manager and am just told "they aren't there", on a Monday at 3 pm? great way to run a business. Avoid at all cost, I will never go back.

The absolute best! We've been going there for many years, first with our greyhounds and now with…read moreour dachshunds. The care is first-rate. They took care of our greyhound Woody for two weeks after he got into a nest of copperheads, and there's no doubt in my mind that they saved his life. I wouldn't take my girls anywhere else.

Staff very rude and non-accommodating. Spewed extremely foul language at my husband and me. Quite…read moreinaccessible most of the time.

Been taking our dog here for 7 years. They have always been great. Our dog loves going and their…read moregrooming services are well done. Highly recommend.

WARNING TO ALL PET PARENTS: Please be extremely cautious with this facility. I dropped my two dogs…read moreoff for a few hours so they could socialize and play. However, while checking the live webcam, I couldn't find them anywhere. I watched the room count drop from four dogs, down to two, and then to zero. When I called to ask where they were, the staff told me my dogs had been moved to an unmonitored room with a Yorkie. This made no sense for two reasons: my dogs might not do well around smaller breeds, and two rooms with active cameras were sitting completely empty. Why move them out of view? Upon pickup, both of my dogs were panting heavily and looked visibly distressed. When I questioned the staff, they gave vague, evasive answers. As soon as we got to the car, my dogs frantically drank two full bottles of water--I have never seen them so dehydrated. After doing some research, I discovered that a dog tragically died at this facility last year from heat exhaustion and dehydration, which resulted in charges against the business. I am never going back, and I urge others to stay away.

Anytime dog training and boarding is absolutely the best . I wouldn't trust my dogs to anyone else…read more To me my dogs are my kids and he completely gets that .

Mike does an amazing job when it comes to grooming my pitbull. She comes back happy and when she…read moresees him she runs right to him as well. Doesn't get much better than that! Mike is excellent!

Courtney is wonderful and she cared for my babies so much. I definitely will recommend her for pet…read morecare! She has such a sweet and kind heart!

Everyone that has used Coco absolutely loves her and feels so comfortable leaving their pets with…read moreher. She treats these pets as her own . She spends a lot of time with them , she sends many pictures and some videos . Definitely goes above and beyond . She loves her job and the sweet pets.

Family run establishment. My dog was very scared and other places were worried about her. They…read morerecommended a smaller kennel with less noise, and this was the place. They understood my dog's needs, and took special care of her. During her stay, they sent photos and I could obviously tell my dog was doing well. My trip was put at ease because of the messages I received with photos. I will definitely use Donna and her family again!

From the owner: We are located on a small farm and family owned. As a dedicated pet owner and avid animal lover, I…read morebring with me three years of veterinary experience and a household bustling with eight furry companions, including a stately German Shepherd and a petite yet spirited five-pound Yorkie. Your cherished pets are guaranteed exceptional care and affection, mirroring the devotion lavished upon my own beloved animal companions. We also offer bathing services which include nails, anal glands, ear cleaning, blow drying and brush outs.

My wife and I have taken our two 12-year-old dogs to American Pet Resort since we moved to New Bern…read more2 years ago for both boarding and daycare services. Though expensive, we have had nothing but good experiences keeping our dogs with them until most recently. One of our dogs, a very social and well behaved West Highland terrier, was banned from spending any time with other dogs on the 2nd day of a 7-day stay after bitting another dog. He spent 6 out of the 7 days of our trip either in the kennel or, for some reason, the hallway outside the kennel while our other dog was in the kennel--a very strange decision given that he's great with our other dog. Why not have them in the same space? Though my Westie has never shown signs of violence or aggressiveness before, I realize the need for them to be careful and protect the other dogs, but no one at American Pet Resort contacted us to tell us what had occurred. We learned after looking at the online cameras. There we saw our Westie confined to his kennel while all the other dogs, including our second dog, were playing outside. Why didn't someone from the kennel call us to let us know? That kind of proactive communication is something I expect. I was none too pleased to find out what happened only after having to make a call to find out why our Westie was left alone in his kennel during outside time. While away, I made a call suggesting the staff place my Westie and my second dog in a separate outdoor space with one another. The staff member I spoke to said they would do so, but they only did so once. Our Westie spent the next 5 days out of our 7 day trip in either in his kennel or the hallway (?) just outside of the kennel, and has been banned from outdoor play with other dogs during future visits. We will make sure that there will be no future visits.

We took our dogs there for a trial as we will be boarding them for a week this summer. The staff…read morewas wonderful. The dogs had a great time. They were tired out when I got them home. I feel very comfortable taking them there for boarding while we are away!!!