Daily room service. It's a bad deal returning from a rainy ball game to find unmade beds and dirty…read moretowels and no apology. "We don't clean rooms on a two night stay" They won't have to worry about a third night.

While passing through Tupelo, MS recently, we stayed at the Holiday Inn for 1 night. While I…read moretypically do not stay in Holiday Inns, my experience in the past has usually always been good. This hotel was worn and tired. There were marks all over the walls and it could definitely benefit from a refresh and update. However, the bed was clean, which is what we needed.

The place was lovely other than the most important aspect. The Bedding!…read moreIt seems old, thin and possibly slept on. I did contact Hilton for.awareness as Hilton is a great name to have. Inhave not heard back. I hope they address their issue here.

BED BUGS (A very high probability)--From our experience there were bed bugs in our bed and couch…read more Of course, the hotel would never confirm this. But I woke up with fresh bites every day before I realized it came from my hotel room. I found 3 drops of blood on the sheets, which is highly indicative of bed bugs. When the hotel investigated, they took pictures to send to the exterminator; and they moved us out to the room across the hall. The next night our former room (where I had been bitten) had someone staying in it. I asked the hotel to exterminate my new room with all of my things that had been exposed to bugs. They refused. I called Hilton Diamond Desk and was able to get my things exterminated. They, also, were able to get the hotel to shut down our former bug room, clean it, and quarantine it for a time. After a lot of back and forth, I was offered 50,000 points. This is unacceptable. I worked 4 days trying to make sure I didn't bring my possessions home with bed bugs. Hilton Corporate denied my claim for more points as the points come from the hotel, and the hotel refused the extra compensation. So here I am--50,000 points later and a bad bed bug experience hopefully behind me. But other guests should beware! Our exposure to Bed Bugs (?) was not handled satisfactorily and was a very bad experience for me. We stay in the Hilton Chain so this sort of experience would never occur. However, not even Hilton Corporate would or could make this right.

SENIORS, MILITARY & TRAVELERS BEWARE! Arrived at Candlewood…read moreSuites in Tupelo, Mississippi on 15 Nov 2024. The location was convenient and near the interstate. We didn't think much of it at the time but did notice some roofing company trucks parked together with several men gathered around in the rear parking area. The receptionist Kayla was very pleasant and the suite we stayed in was nice as well. We learned the laundry area had three washers & dryers which were free to use. This is when our problem began: When planned to do one load of laundry but the same roofing company workers, 4-5 young men were using all three washers and dryers. So we waited and about an hour only to find the same men there but now there were 6-8 men hanging around. My spouse and I are older seniors and I am a disabled veteran and was traveling thru without any means to really protect ourselves other than our dog who loves everybody. There was no security or protection and we noticed more of these men. We asked one of them if we could use one washer. We decided to sit in the already crowded laundry room and wait there. Finally one of them allowed us to use one washer. We started our one load of clothes but when we came back to check on it 15 minutes later we saw someone had unplugged the washing machine.. we asked them politely what the problem was. One guy said "no English" and thats when I let them know, in english, that we didn't want any problems and just wanted to finish our one load of clothes. One of the smaller men plugged the washer back in and we restarted the washer but were still being harassed. Two of these guys actually followed me down toward the hallway to the reception area. They followed me to the front desk and stopped to lean on the wall with their arms folded and starring at me. I spoke to Kayla at the desk. I told her what was occuring. The lobby was empty except for Kayla, myself and the two men. They continued to watch and wait there. At this point I felt quite intimidated and told her what was going on. Kayla then stated the hotel had experienced problems with the same group of men before and that the police had been called for disturbing the other hotel guests and problems with drugs and alcohol. She said she felt uncomfortable as well and seemed a little nervous. After hearing that I told her we weren't comfortable staying there any longer and let her know we were leaving immediately. I asked for my money back and we packed up to leave. It was late in the evening but I tried to place several phone calls from the safety of our vehicle. I spoke to one of their Hotel representatives and told him what was going on. He then transferred me to another lady representative and told her the same thing. I felt like I was wasting my time. I call the GM Porsha Fields number that was given to me at the desk. I left a message and never heard a word back. As we pulled out 4-6 guys began yelling at us in Spanish. We were definitely glad to leave this place. This hotel is completely unsafe. It is now December 10th 2024 AND NOW IT IS May 27 2025 and believe it or not we still haven't received one single callback or message from anyone from this hotel or the hotel chain. If I had the time I would have hired an attorney but we are just glad to be out of there. I'll never go back there and I hope that people that read this review understand this is absolutely an unsafe place and that this hotel and their chain don't care at all about their guests. Can you imagine nobody took the time or bothered to call or check on us? This place, the management and their company is a disgrace and they should be ashamed. If I could give a zero rating I definitely definitively would! See Yelp as well! Despite this incident happened 8 months ago and trying several times to contact them, we still haven't heard a word. As of July 9 2025 we still haven't heard a word!

Friendly staff. I didn't go to the pool or other amenities but the lobby is nice. The rooms and…read morehallways absolutely need improvement. Gave me motel vibes. Honestly I feel like the pictures online are a bit deceptive.

Not pet friendly as advertised! Very disappointing! Do not recommend a business that puts out…read morefalse advertisement...

Friendly staff. Room clean. Split air fairly quite. Bed comfortable, but bring your own pillows…read morethe ones supplied were like a wadded up ball. The hotel itself could use an update. Would stay there again.

Everything about this hotel is perfect and it's why it's the only place I will stay for the Tupelo…read moreElvis Festival. The bed is comfortable, the air conditioning works to your specs, the shower is great, the breakfast is good, and the staff is very friendly. That last part might be best of all - everyone from the desk clerk to the housekeepers to the breakfast servers are very, very cordial and make you feel welcome. Please keep it up, you are appreciated!

I stayed at the Holiday Inn express for one night on a business trip. I had to change rooms because…read morethe water was not working in the bathroom sink. The woman at the front desk was really nice and offered me a larger room and some free snacks. The next morning I went to get breakfast before going to the workout room to do some cardio. The server up-charged me ($11) for a small bowl of fruit stating that the amount she put was equivalent to two bowls. Then, the bartender kept being very rude asking if my fruit was "perfect enough this time" and kept trying to get my attention in a very hostile manner. The bartender proceeded to mock me for taking a picture of my fruit bowl. Side note- the bartender looked like she was about 60 years old. The maturity level was absent. The Thursday morning breakfast crew were very unprofessional, unaccommodating, hostile, and belligerent. I would recommend learning better customer service skills.

We rolled into Tupelo with a large riding group of about 30 people, with on rooms reserved. One…read moreof our peeps was a HGI member and they booked our rooms with no problems. They even let us park our motorcycle under a covered area, which was very nice and convenient. The hotel bar stayed open later to accommodate us, and the made to order breakfast was on point. All the staff were very nice and went above and beyond to make our stay pleasant. The rooms were very clean and comfortable. We will definitely be staying here as we pass through again in a couple weeks!

So we booked this hotel, because an artist we wanted to see was scheduled at the arena next door…read more I made a mistake in booking and booked on a Friday instead of a Saturday checking out on Sunday. So I called the hotel to get this corrected. BUT they didn't tell me until I came to check in that the room would be $300. Because the rate went up due to the event. Ok fine, they are renovating the hotel and after event several guests who were staying at the hotel obviously cannot all use the elevator at the same time. So no one offered to help us back to our room, and we had to wander down a dark hallway to the stairs and back up to our room. And the cherry on top, our "newly renovated room" absolutely reeked of urine... no thank you. I called to complain and was just told that "well rates just go up on the weekends depending on how you book". This is ridiculous, this is one and ONLY stay I will ever have at Hilton. I would have rather stayed at a Motel 6. On and the continental breakfast was just some thrown together prepackaged foods that looked disgusting.

This was a great place to stop overnight during our trip. The lobby is fun and inviting, with lots…read moreof activities to entertain the family. The breakfast was good and something for everyone to get the day started. The staff was kind, friendly and accommodating! We had fun watching our pancakes get made in the machine! And the yogurt machine made some tasty yogurt!

The first time I visited this site, my stay was rather pleasant. This recent time things had…read morechanged, and the service was below average. I had to contact the front desk for assistance with something that was very obvious and should have been rectified prior to signing in. The room had spider webs which let me know that the cleaning was below standard.

This hotel is priced right for an overnight stop. It is located just off the I22. There are lots of…read moreconvenient restaurants and shopping nearby. Overall my room was nice but dated. With closer inspection in the bathroom I noticed lots of little hairs all over the tub and beads on the floor. This leads me to believe the bathroom didn't get a great cleaning. The bed and pillows are terrible. Standard breakfast options although a hotel guest pulled a rubber band out of the gravy. If I were to travel through again I may try another location. Pros: Price Location Bible was a nice touch (I don't see this often) Vanity/makeup mirror Environmental friendly (toiletries) Cons: Questionable house keeping Dated Rubber band in gravy (guest did report it) not sure if they corrected it Pillows/beds

This was a better than average Hampton. They had a pretty decent gym, and a very nice pool. The…read morebreakfast was a standard buffet, but the breakfast area was very nice. I will stay here again next time I am in Tupelo. It was a great deal for the stay.

Employees were not wearing masks properly but had them on their mouths only or on their necks…read more The room was too hot even though the temperature control was set to Off. The room was clean. Mattress and pillows were comfortable, and there were four pillows on the queen sized bed. There was plenty of hot water. The force of the shower was about medium, good for me but some like a stronger spray. There were plenty of toiletries. There was a hair dryer and a lighted makeup mirror in the bathroom. The room had a microwave, refrigerator, and coffee maker. The tv worked fine. The breakfast room was open. There were some hot biscuits and lots of cold cereal choices, along with pint bottles of milk, yogurt, and individually wrapped oranges and apples, also individually wrapped blueberry muffins. Good coffee. There were fresh baked cookies and bottles of water when we arrived. When we left, there were Grab and Go breakfast bags available.

Even though this particular Hampton Inn is older, it's well maintained and nice, especially for…read morethis area. There's nothing new and shiny in the Tupelo area, so this hotel stands out. It's in the perfect location, between 78, downtown and right off the Natchez Trace Parkway. The staff was super helpful and breakfast was great. I highly recommend this hotel. The only reason this hotel didn't get all 5 stars from me is because it's part interior, part exterior rooms, almost like the hotel side of things was an add-on. We were in an exterior facing room, meaning that all the smoke from folks standing right outside their doors could definitely creep in through the air conditioning and be detected. Otherwise, it was perfect!

Great hotel! Has a huge indoor pool and jacuzzi with 9a-9p hours and a fitness center as well…read more(opened 6am-10pm)! The rooms were spacious and clean! We normally stay at Marriott (which was twice the price) and yet I would say this is comparable. The beds were very comfortable and I appreciate it having a nice pillow top comforter (as opposed to 2 sheets that's some have)

I checked into the hotel as a Choice rewards member. As part of Comfort Inn's service they offer a…read morefull breakfast from 6 am to 8 am. When I went into the breakfast area at 8:30 am, they said they were out of eggs and sausages, but offered me cereal or waffles. I a diabetic, and cannot eat these high carb sugary foods. They said the truck had not arrived. My blood sugar is low now, and I have to drive around an unfamiliar city looking for a breakfast place, or go to the emergency room, because I suffer from hypoglycemia. Stay away from this hotel chain, they do not care about their customers.