Murcia is a capital city without a lot of centrally located hotels. So, for location and…read moreconvenience, I would give the NH four stars. You are situated within the centro and within walking distance of the old town. The location is very safe (as is pretty much all of Murcia) and conveniently located practically next door to the Corte Ingles. There is a Hertz rental car agent situated within the hotel lobby should you want to rent a car during your stay. The staff is extremely pleasant, competent, and accommodating. The reasons I provided a lower rating are that the hotel is definitely dated. While some rooms may be updated, ours (small but very clean) had scuffed furniture, scratched and peeling floors, and uncaulked/cracked tiling in the bathroom. Additionally, although the hotel says that it is non-smoking, the halls at times reeked of smoke, and whether this was from guests violating the rules or smoke seeping into the walls through previous decades of smoking, who knows? Our room did not smell like smoke though, so that was good. There was no iron in the room. When we called the front desk, an iron was immediately delivered to our room but when we asked about an ironing board the maid said there were no ironing boards and we should use the bed but be careful not to burn it haha! Ok... In the bathroom, there is a neat set-up with a built-in hair dryer, but the hair dryer did not work. I went down to the front desk, with my wet hair, to request a hair dryer and was promptly provided one that worked fine. The next morning after taking a shower, I went to grab the hair dryer and it was gone! Cleaning had taken it away. I had to call for another hair dryer (which was promptly delivered). I then left a note on the hair dryer not to remove it. Beds and linens were very comfortable but do take note that a room for two consists of two twin beds pushed together. Towels were very thin and scratchy and bathroom soaps and shampoos were not the best quality. Breakfast is an option but we did not try it. The daily rate was very expensive. It did look like good quality, however. Our room did have a lovely view over the park, the air conditioning worked (which is crucial in Murcia during the hot days), and the location was very good. On future trips, we will first look at Airbnbs again, although if there were no other options we would stay here again. The hotel could really do with a full renovation.

Amazing views from the rooms. The staff was very pleasant and the meals were fine. We arrived in…read moremid-May before the summer crowds had great weather and felt like we had the entire place to ourselves.

Just back from a holiday in Spain which was brill. We have a villa but as my husbands dad was…read morestaying in it the last three days we decided to book in to Laguna to get some private time. We have stayed at Hotel La laguna around three/four times before and have always had a great time. On this occasion the air con was not working which no one told us about until we complained of no sleep in our sauna room. We also couldn't call reception to ask for assistance as the phones didn't work (apparently upgrading them). The internet was also down for a few hours on or first night but got fixed so no major issue. For our air con issue we got offered a second room by the maintenance man which didn't have any working air con so we said no and then got offered another which was so much better and air con worked a treat. As I complained at having no sleep on our first night and with being pregnant it was dangerous for me to overheat the hotel gave us a refund of our first night but first checked the rest of our stay was satisfactory. I was really disappointed with my stay this time around and don't know if I would go back even though this was one of our fave hotels in Alicante but the manager (when he was in) did get an extra star for acknowledging the issues. I think the pool was also broken/off for a couple of days and possibly the spa too but as we didn't ask what the issue was I can't 100% be sure. It is a good hotel but I didn't enjoy my experience this time.