Prior to arrival, I sent many emails to the hotel asking for restaurant recommendations and also booking assistance. The staff answered each email quickly and patiently helped us. Upon arrival, the hotel may pretty small and unimpressive but our stay was wonderful. The rooms are a good size and I liked that the shower was in a separate room so that someone could still use the toilet at the same time. The AC worked well and they have an elevator. The location is perfect, just minutes from the Arena and short walk to most of the sites.
I'm not usually bothered by whether staff is good at a hotel or not and it doesn't affect my stay; however, the staff here were outstanding. When we asked for dinner reservations one night, our phone wasn't working so they actually came up to our room with a basket of business cards with recommendations and then made the reservations for us. All of their restaurant recommendations were spot on and some of the best meals we had in Italy. On the last day, we had to leave early and asked for breakfast box. We came down to find that they had set up a full breakfast 30 minutes earlier than the usual start time just for us! I absolutely loved Verona and if I ever come back, I'll definitely look into staying here again. read more