From the owner: Il Granpanorama Hotel StephansHof è un hotel a 4 stelle in Alto Adige (Villandro, Valle Isarco) e…read moreoffre una vista panoramica sulle Dolomiti e la Valle Isarco da ogni stanza.

From the owner: Besonders freuen dürfen Sie sich in unserem Haus - das als "Hotel mit Herz" ausgezeichnet wurde -…read moreauf herzliche Gastfreundschaft und familiäres Flair.

Disgusting, rude & without power. We opted to stay here for 5 nights while visiting Rome. Upon…read morecheck in everything seemed normal. Once we made it to our room we discovered a dirty comforter on our bed and shoes marks as if someone has been stepping on the bedding. After checking out the shower I noticed that the ceilings are covered in mold and the toilet hardware was rusting. On our second night there we returned from an excursion ant 10pm and found that lobby & hallway lights were working but our room was pitch black. The lights & air conditioning were not working. Our television & certain power outlets would work though. This would lead many to believe a fuse was blown within the property. We went downstairs to alert the front desk and were blown off. He said it would be back soon. We went back to our room to sit in darkness for an hour until making our way back downstairs for an update. 3 other guests were also waiting for an update as they were experiencing the same issue. The man at the front desk was obviously overwhelmed and was getting zero feedback from his manager or the "electric company". While we were waiting another couple was trying to check in and got into a heated argument with the man at the front desk where they yelled at each other for 5 minutes. After this settled down we asked the other employee that was down there for an update and he scoffed at us & told me to call the electric company for myself. We went back up to our rooms to attempt to sleep but could not due to the employees sitting outside our window and smoking & being loud. Our power did not come back on until 5:30am. I have tried to reach out to the hotel multiple times for some type of refund, at least for one night and they have called me a liar & refused to refund. They also state that this was an outage in the area and not a fuse blown however all other bars, restaurants and hotels in the area had power. The street lights were also on all night. The hotel lobby and hallways also had power & were not the emergency lights like the hotel has tried to claim. Save yourself the headache and stay somewhere else.