First. This place is beautiful. But the experience was awful. My family and I (2 adults and 3 kids) arrived here after the prior week on farms in the area. The first thing I wanted to do when we got here was to get some laundry done for the next 5 days so as soon as we checked in I started sorting clothes. I was shocked at the prices. While I'm happy to pay extra at a 5 star hotel. This was outrageous. 5 people for 5 days was 910 euros - more than $1,000. That would be the price for 8 people to have a nice dinner with si e upstairs. Each kid t shirt was $20 euro - roughly the same price at a pasta dish at a high end restaurant. I briefly considered spending the next day looking for a Zara or similar store to buy clothes. But I didn't want to miss a touring day so decided to pay for it and chalk it up to experience. The hotel said it would take 24 hours to do the laundry which was ok bc we needed clean clothes for dinner the following night.
The next afternoon after 24 hours I went to check in the lobby and they said the clothes wouldn't be ready until the next day. I said that they said they would be ready in 24 hours and they said they didn't think I really needed them that soon because we were staying in the hotel a few days. (Not sure the rationale of that). I said I really needed them by dinner and they said they would check in the status.
No one got back to me so I went back before dinner to check. They said we would probably get the clothes that evening. So we went out to eat in the clothes we had been wearing.
That night we came home to the room and the clothes were all folded in bags in our room. I decided to let the matter go.
The next morning we started to get ready and realized the clothes on top were all damp and the ones below were soaking wet. I brought a wet shirt downstairs to complain and wanted to show them I wasn't crazy. I asked to speak to the manager but she wasn't there. I went a few more times to talk to the manager ask for the manager but she was never there. Despite my repeated trips to the lobby, she never looked for me.
I finally saw her yesterday in the lobby and told her the stor. She said the problem was that we gave them too many clothes. I said that was silly. They have a big hotel and we gave them clothes for 5 people for 5 days. What a stupid comment. She avoided all responsibility.
We just checked out and they are charging us 600 euros instead of 900. So we're paying more than 700 dollars for them to give us wet clothes late.
I would never recommend this hotel to anyone. I told them if they were going to charge a huge premium for a service (which I was fine to pay) they needed to make sure they performed it well. They utterly failed to provide a basic service and still charged us a premium. And the service when we tried to raise the issue was awful.
We are here with a group of people and they are all washing their laundry in the sinks because of the prices. I've never seen people starting at a 5 star hotel do their own laundry because the hotel is gouging them so much on laundry prices. read more
