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    Hotel Principe

    4.0 (1 review)

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    3 years ago

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    Best Western Premier Hotel Milano Palace - Guest Room

    Best Western Premier Hotel Milano Palace

    (3 reviews)

    €€€

    AVOID AVOID AVOID AT ALL COST!!! These people are shysters, totally unwilling to work with my…read moresituation at all. My husband and I had a trip booked in March 2020. Well Covid19 hit. We rescheduled for August but by the time of new dates my passport was still in Philadelphia with no definite date it would be returned to me , and if things couldn't get worse I blew out my Achilles and had to have surgery. I sent all this info to the hotel along with the photos and they REFUSED to return my deposit for the first night stay. I was in contact with them multiple times and was still refused. I could understand if this was a cancellation that was unwarranted but how the hell am I suppose to travel from the United States to Italy without a passport? I had NO CONTROL over the passport agency's that were working with a very reduced staff and ONLY doing emergency passports (mostly death situations Ironically I got a notice my passport was shipping back to me the day AFTER I was to leave for Italy. It's crazy to think in the unprecedented times of a global pandemic that you can encounter people who put money above all

    For the amount of money we paid...this is a bit of a travesty. We're close to paying 350 euro's a…read morenight and every time we left to resolve an issue with the reception we went away mad. It just baffles me that when you explain a situation or problem...they (reception) explains why it is instead of fixing the problem. This is pretty common in Italy but since this is a "4-star" hotel you'd think they would rise above these issues. Rooms are small. The only reason why I didn't give it a one star is that the breakfasts are good. Roberto (Brazilian) and Flo (Romanian) are your go-to people. Everyone else is useless...

    Casa Maria Luigia - Chef Massimo Bottura

    Casa Maria Luigia

    (9 reviews)

    My husband and I are big foodies and had heard great things about visiting this place. Two months…read moreago we booked a night at the Casa Maria Luigia along with dinner/beverage pairing at Francescana at Maria Luigia as part of a larger trip to Italy from the US. Fast forward 2 months and I am 7 weeks pregnant, sick with the flu (fever/vomiting), and barely able to get to the place (train+taxi) let alone enjoy it. We arrived and let the staff know that only my husband would join for the dinner and that I wasn't feeling well and didn't want to get others sick. Obviously the pregnancy and illness aren't their fault and the terms of the sale indicated it was non-refundable. However, at fine dining establishments in the US they've often had a clause for illness or other reasons to adjust the reservation - I consider this to be a part of great customer service. Considering we paid nearly 2,000 euros for this experience, I was surprised they wouldn't even refund my wine pairing (170 euros) as even if I wasn't sick, I wouldn't have been able to partake in it due to pregnancy. They gave us a credit for future use that expires in one year, which is comical since I will still be pregnant or with a newborn for that full year. Obviously they know how to cook here, but the customer service made what was already a tough day (missing my dream foodie experience and being bed-ridden on a beautiful estate) even more frustrating.

    This place in countryside of Modena is fantastic! The atmosphere, the details, the hospitality are…read morelike no other place I have been. Do stay here more than one night which is what we did. Had I know the gem this place would be we would have stayed longer. We discovered this as an alternative to the massimo restaurant that we tried to get into. You can get all the massimo food here and these scenery!

    Hotel Principe - hotels - Updated May 2026

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