Oh my what can I say this Hotel is amazing ! When booking didn't really know much of it . But I…read moretrusted my gut instinct ! This Hotel is very trendy and is very nicely decorated with contemporary new furniture. The Hotel staff was very pleasant and attentive ! I stayed here for 3 days on pleasure . They helped me organize transportation to my destinations. Very good place to stay ! I will definitely come back and make this my stay when I'm in San Luis !!!!

High hopes and on the outside, it looks lovely. Once inside the rooms, it's a dump. Poor water…read morepressure, filthy carpets, mismatched furniture, and on the whole rooms that are in dire need of upgrade. Our suite said it slept 4 but there was a king bed, a loveseat, and a regular (dirty) couch. How does that add up? How does that accommodate four people? Staff was reasonably friendly and there is a lovely woman in housekeeping who was helpful and kind. But, this room is so gross that I have to wear my shoes all the time. What's with the algae filled pool outside? Fix it or drain it and plant in the space. Ew. Our family reserved a block of rooms and one of the suites didn't have working air conditioning upon our arrival and ours never cooled the room to the set temperature. Old jacuzzi tubs are stained. Mattresses are rock hard. There must be a better option in SLP. Lobby and restaurant are pretty but I can't sleep there.

The rooms need serious repairs and upgrades ..some lights were not working, shower was broken,…read morestained mirrors , curtains and towels are old and some are even ripped, the shampoo , conditioner and lotion bottles were empty and there was a cockroach in the bathroom. Food wasn't great and they have the buffet completely exposed , flies around food etc Personnel is friendly but they do the minimum for guests. I've seen 2-3 star hotels a lot better than this place.

This is the worst hotel experience I've ever had and I've traveled to dozens of countries and…read morehundreds of cities. I wanted to experience the central district with a great view in San Luis Potosí from January 11-14th so I booked Hotel De Gante for 4 nights as I've read mediocre but favorable reviews. However, my experience was far from favorable. There was no hot water, the room was cold because of no "closed" window (in the bathroom) and there were bed bugs. I was traumatized when I woke up with multiple abrasions on my skin! Initially I thought it to be mosquitoes but it's too cold for mosquitoes. I then pulled back the sheets and noticed bed bugs. I immediately requested a refund of the remaining nights (3) and the hotel refunded all 4 nights ONLY after trying to get me to stay there in another room for about 30 minutes. I was torn with writing this review because I'm an entrepreneur and believe in supporting other businesses but I think it's my duty to let other travelers know about potential hazards especially when traveling with children. I have no intentions of staying there again!