First the great: We…read morestayed here for two nights, and were blown away by front desk service we received from Tyler. He was friendly, knowledgeable, and very, very helpful. Thank you, Tyler! We also received exceptional service from our Saturday morning server, Charleine. We ordered off the menu (instead of the buffet). She was thoughtful, cheery, and attentive without being intrusive. Just the traits I truly appreciate in a server. The food itself from breakfast menu was delicious and the servings were ample. Coffee was delicious and I appreciated that they left the pot on the table for me. Pizza we ordered from room service was also tasty. The hotel in general has a swanky feel, and that's not a bad thing. Our room was lovely; very roomy and clean, and our mattress and pillows were SO comfortable! The room itself was very quiet, even though we were near the elevators and ice machine. Now the not so great: The A/C in the room runs very, VERY loud. If you can't handle that when you sleep, then this is not the place for you. Rob was our server on Sunday morning. I'd like to say that we received the same great service, but we did not. He was not at all attentive; he seemed like he didn't want to be there. It took three requests for me to just get a glass of water. We ordered a pizza from room service. They brought up a pizza in a box, but that was it. There were no plates, silverware, or napkins. Seems a little ridiculous for room service.

We just arrived at the Delta Hotel after a 5hr drive. Let me rewind here for a second. The reason…read morewe selected this hotel is because they allow pets, as well as the location. We are traveling with our golden retriever. A month ago we booked a presidential suite via the Bonvoy website as we wanted plenty of room. A week prior to our vacation I double checked the reservation and saw the following statement "Please note that not all preferences are guaranteed." Trying to figure out how that applies, we contacted the hotel to speak to someone to confirm our reservation with a pet. We were told that pets are excluded from the presidential suites. Nowhere on the website does it mention that pet are designated to specific rooms only. We ended up booking a smaller 2 room suite with a kitchenette (sink, microwave, small fridge and Kurig k-cup coffeemaker). We arrived late afternoon after traveling for 5hrs. We did bring a few small grocery items that we placed in the fridge. I spent 20 minutes trying to get the coffeemaker to work only to realize that the pump is broken in the machine. No towels to wipe the water up in the kitchen area. No utensils, plates or napkins provided incase you want to heat something in the microwave. In addition, the two room suite that we ended up booking DOES NOT match the photos on their website. The hotel is apparently going through renovations and the images they are showing are the updated rooms (what they WILL look like once renovations are completed). Not cool! We're spending $1200 for 2nights. We've been here an hour and so far I'm not impressed.

It's been awhile since we've stayed at this brand but there are not many choices in this town. The…read morehotel appeared to be relatively new on the outside of town near the university. The worker manning the front desk was super friendly. She gave us a recommendationon on a restaurant for dinner. Our room was pretty darn small and the bathroom was one of the tiniest I've seen in years. One could barely turn around in it. The breakfast was standard, perhaps a little bit better. They do have the pancake machine, which is always entertaining. For the price a bit disappointing.

They accommodated our group of 65 school students! It was a great time! Pool was clean. Breakfast…read morewas as great and staff were helpful and understanding!

Overall, Really great stay, I think one of the best ones in Sault Ste. Marie. the front desk and…read moreservice teams were super helpful and nice. The hotel is currently going through some property-wide renovations. June 2026... While you can tell updates are underway, my room was brand new! It was super nice and perfectly clean. Thin walls though, can hear the neighbors. the breakfast was the usual standard Hampton Inn spread you know and expect--hot coffee, waffles, and standard breakfast items, which gets the job done. Between the fantastic service and the upgraded rooms, this is a solid place to stay in the area.

Stayed one nite September 2025. Very nice staff at the desk, but the carpets and rugs were very…read moredirty. Like noticeably dirty from the front doors to our room. Our room carpet looked like glued carpet squares and was up in spots. The bathroom was "clean" but the shower had mold, and the bathroom door would not close unless we heaved it shut and then we couldn't get it opened without heave ho again! Thank goodness my husband is strong! The room door had a pretty big gap which added a night- lite effect. The coffee was hot and good in the AM.

Very nice small motel that takes you back into a different era. Room was very nicely decorated and…read moreequipped with everything you may need for the night. Very clean too. Heating was working very quietly and the room was warm and cozy considering it was 7 degrees outside. Pillows were nice but we didn't like the memory foam mattress. Some people may like it but it wasn't for us. Staff was friendly and welcoming. We will definetly consider them in the future while in Sault Ste Marie

Why stay at a big chain hotel when you can stay here?…read more Rooms where clean, you could smell the cleaner when you walked in. Quiet: yes! Near places to eat, easy to find. You can see the owners put love and care into their property. Beautiful flowers outside. We would stay here again in a heartbeat!

Stayed for 3 nights while visiting friends in the area. Very quiet except for the rooster across…read morethe street. The bed was comfortable. The kitchenette was very clean but we didn't use anything other than the refrigerator. Biggest problem was the very small bathroom. Extremely cramped. Shower was very small and almost chlostrophobic. The sink was nearly unusable as it was placed in a very narrow spot and the bowl, although very modern, had a funny angle that made it difficult to get your hands or a washcloth into. The motel is in a good location for sightseeing. Sault Ste. Marie to the east and multiple lighthouses and waterfalls to the west. Overall this was a good stay.

Fantastic property, conveniently located, first class renovations and upgrades. Nice kitchenette…read moreand spacious. Owners are very personable and off site so you get set up and have all the privacy you would want. One of the nicest rooms I've had on this trip.

If you are comfortable camping or staying in cabins then you will be comfortable staying here. If…read moreyou are used to 3 star or better than you may be uncomfortable here but this is rural Michigan and definitely not unexpected. The biggest downside is the bathroom size. It is extremely narrow and if you are tall or a plus size person it will be uncomfortable. There is very little room between the toilet and wall or the bathtub and the wall. If you stay in the cabins there is no view but did feel like it was private. Bringing in an expert for space management and a refresh look would definitely not hurt. Here are the positives! First and foremost the staff is excellent. We encountered several employees and each and every one that helped us were all extremely kind. We have stayed at a total of 8 hotels this trip and they were by far the most friendly and welcoming staff that we came in contact with. The location is absolutely excellent for going to the Locks and going to the local shops. It was great to be able to go across the street to freshen up before a meal or in between tours. Our son had just bought an expensive mattress and went in with flashlights to look for bed bugs and none were to be found and trust me he went down to the mattresses, looked into the corners and under the mattresses as well. A couple of not unexpected moisture bugs were found later in the evening but again this is a cabin lodge type of location near the water. The room was clean and definitely as clean as several others that we stayed at. We stayed two nights but had breakfast only one day at the motel. I definitely regretted not just having breakfast there both days. The food was fresh and for the most part traditional hotel breakfast foods with a fabulous breakfast employee who could not help a person enough.

I really enjoyed the stay here. Initially I was looking for a property for myself, my elderly…read morefather, and our dog to stay overnight. Lockview was pet friendly, and had a $30 charge for pet cleaning- totally fair. Ultimately, I ended up travelling alone, and the staff removed the pet fee and had my room ready early for check in. The staff is GREAT. It's an older but updated property, and I was able to stay in one of the connected cabins- really cool. Parking was parallel to the door, so close parking was like... 5 feet away from my driver's side door. Push button electronic locks with daily rotating codes- it felt very safe. The cabin was nice and clean, smelled clean, and the furnishings were nice. No caroet, which I prefer- vinyl plank. I enjoyed the round coffee table and the barrel chairs. Made it nice to get some work done not having to sit on a bed, (which would not have been ideal at all since they are raised) at a desk, or in a wingback with no matching height table. Water was hot, TV was great, and the only hiccup was a bad TV HDMI cable which maintenance fixed with a new one in under 15 minutes. Really happy with my stay here, would definitely stay again!

The bathroom was not clean, the bathroom was a flat walk in shower with a curtain, they had soap…read morebars instead of liquid dispensers. The furnishing was not great. The bed was comfortable and there was a pool and the bagel I had for breakfast was fine. Not worth the price.

This place was so disgusting. The check-in clerk says I have a spectacular room for you,,, When we…read moregot in the room, there were bugs in the sink. The soap was already unpackaged and used. There was no toilet paper. There were sketchy people living below us. They're standing around half naked in the heat. Can you believe I prepaid so we went and handed in our keys. We can't stay here. Nobody should stay here. You shouldn't even be renting these out ,,now I got to figure out how to get money back,,got a feeling that's not going to happen.. It went from $150 a night the next day renting it for $50 a night. Shame on you Best Western and I am a rewards member! And I have the pictures to prove it!

This hotel was fine for an overnight while traveling. They had the cheapest pet rate in the Soo but…read moreit was still $30 per pet. Good: -The young man who checked me in had an excellent handle on customer service. Probably the best experience I've had in a long time. -The room was clean. -The hotel was close to everything. Bad: -The room was fine but AS SOON as the door opened even a little there was clouds of cigarette smoke everywhere. Lots of weed smoke from both rooms on each side. There are big are signs in the room prohibiting cigarette and marijuana smoking but the sign was as far as staff goes to stopping the problem. -The room was pretty run down (tape holding up ceiling tiles, outlets that didn't work, etc.) It is what it is. It's cheap and it's clean so the downsides were kind of acceptable.

Great mom and pop hotel. Very clean. Full cable and wifi. Great kitchen area that includes a bbq…read moregrill. Free Coffee machine. Bonus that we had a recliner in our room. My husband is handicapped and needs to sleep in a recliner. Staff was very helpful.

Hi staying here others say newly remodeled. Room nice and especially want to acknowledge Bella who…read moreattended to our room and special request. Thank you Bella for the special service. Greg and Julie H

Fun experience! Enjoyed playing roulette and blackjack. After gambling we went into the bar to play…read morepool and listen to the band. The staff was making sure drinks were full and that we were happy!

This is an old building that has been converted. I didn't realize that when booking but it would…read morehave changed the expectations. Rooms vary widely in size and shape from typical small hotel size to spacious suite. Hotel is old and outdated but in decent condition. Hallways & elevator are narrow. Ice is only available on first floor. Bed is on firm side. Amenities such as restaurant and fitness are closed. Breakfast is a bagel, toast or muffin. Free parking lot. Convenient to downtown strip and next door to locks. You will hear the ships blowing their horns as is required when they exit the locks. Staff is mediocre.

Iconic hotel...Yes Great location....Yes…read moreClean rooms....Yes Pool...CLOSED Bar....CLOSED Restaurant....CLOSED Front desk staff. Check in was a chilly reception. Our room wasn't ready at 3pm. Told come back in 20 minutes. Nope still not ready. Sat around with luggage for an hour before we could check in. Front desk staff. check out was rude, and unacceptable. Didn't acknowledge us standing there. Didn't speak to us. Printed our receipt, tossed it on counter. I asked to speak to manager, she held up sticky note that said "what for?". I wasn't sure why she wasn't talking. Maybe a handicap I thought . She just ignored us. I asked again. she wrote another note...what for?...I asked if management is there. She wrote another note...No. my husband asked if there was coffee? She ignored him. He asked again. She wrote ...It's broke. I saw someone come out of office. I asked if there was a manager. She said yes I'm manager. Really?? Front desk just lied and said you weren't here. We told her everything that happened. She didn't seem really concerned. Apologized and said she'd talk to employe. we told her if that was our employee they'd be fired on the spot. Front desk staff is first impression of hotel. Cleaning staff ...did excellent job with what they have to work with. Hotel needs major updating . Tables in our room were all scratched up and old. Bathroom floor tile cracked. Paying for all amenities and not being available and hotel needing repairs is not acceptable. For a Ramada property and cost it should be much much better. Maybe worth 89.00 to 100.00 a night. Definitely not worth $171.00 night.