Very clean place,friendly staff hotel room is very well organized to store your travel items. They…read moreprovide a safe. Breakfast was good,some guests I noticed really enjoyed it. I guess it depends more on what you like, I thought it was worth it. I would definitely like to stay here again.

You'll notice all the good reviews are from YEARS ago!!…read moreHotel is beautiful- staff are trash. Made a reservation for a room w/ 2 beds, when we got there, were given a room w 1 bed, and were nastily told that's all they had and the reservation was no refundable. Nevermind we didnt get what we paid for. Save your money- there are many beautiful hotels- pick another.

After a heartbreak with a travel companion, I needed to find a hotel room in the Polanco area on…read morevery short notice. The staff at the Pug Seal on Tennyson was fantastic to get me relocated to the Pug Seal on Edgar Allan Poe just a few blocks away. I was greeted by Paula, who was incredibly thoughtful and warm, and immediately offered free beer and tequila to take the edge off a bad situation. She was wonderful and fun and charming. She speaks English exceptionally well. The hotel is wonderfully appointed. Rooms include a complimentary mini-bar, USB wall ports, TV, slippers, robe, and en-suite private bathroom with rain shower head. Tequila, fruit, and coffee are available in common areas all-day/night. Complimentary beer is also available. The hotel is beautifully decorated and has a wonderful outdoor common area and courtyard that is lit with subtle lights to create a phenomenal ambiance. Classic bellhop service makes everything a breeze, and a private car and driver is available upon request. The location is only a block off bustling Marsyk and it's high-end retail stores and fine dining with outdoor cafes.

Beware of this hotel as either the staff is involved in extortion schemes or they are selling the…read moreinformation to others who then try to extort guests. I checked into the hotel this afternoon and a couple of hours later they texted me "from the front desk" asking me if everything was in order or if I needed anything. Then after 10 when i was getting in bed they called me from the front desk to tell me that there was a police operation and that I needed to go downstairs or give them access to my room and that I also needed to show them my passport and suitcase. When I refused and asked for an explanation they became aggressive and threatened they would enter the room by force. It was obviously a scam but they had my information, the one I entered for my checkin. I felt so uncomfortable and unsafe that I left in the middle of the night and checked into another hotel. I've traveled to Mexico so many times and never had an experience like this. Would not recommend staying here. The rooms also do not have a security lock which made me even more nervous about staying the night knowing my details have been leaked by the hotel staff and I was being targeted.

The staff makes this boutique hotel super special. Note that…read morethe rooms and halls are dark, but it makes for a very sexy atmosphere. Great place for a romantic getaway but I'm not sure it would be great for work.

This one is all about the location. Don't get me wrong, the hotel itself was quite nice(see below),…read morebut you'll be hard-pressed to find a better situated hotel in Mexico City. Hotel Hippodrome sits right atop Parque Mexico (perhaps the nicest park in Mexico City) straddling the charming and leafy Condesa and Roma Norte neighborhoods. The area is safe, quiet, and full off great dining, coffee, and nightlife options. Mercado Roma, Parian Condesa, Buna 42, Lalo, Contramar, La Clandestina, Merotoro, and many other similar offering are all a short walk from the hotel. The area is also the most central to other areas visitors typically seek out - Polanco, Centro Historico, Coyoacan, San Angel, Juarez, Zona Rosa, etc. Given the size of Mexico City, this might be more important than you think. The service is what you'd expect from an small, upscale hotel - a welcome drink, responsive staff, delicious continental breakfast you can take in your room, in the restaurant, or out on the sidewalk. The rooms are comfortable and nicely appointed with new furniture and Sonos music systems. Overall, I felt my stay was a great value and would highly recommend.

Such a fun, charming hotel located in Mexico City's excellent Polanco neighborhood. The decor is…read moreelegant, super-chic, and tongue-in-cheek--very White Lotus, with monkeys, leopards, and exotic plants adorning chairs and walls. My room was a fair size, with a cute terrace, and quite a lavish shower. Mini-bar stocks complementary sodas and beers, coffee stations keep you caffeinated, and cookies and date-nut breads are available in the lobby. The staff is lovely and intent on being helpful. Housekeepers are attentive and meticulous.

Such a quaint little hotel where every detail has been considered. The staff is very friendly and…read morethe neighborhood is great.

First time staying at this hotel while on business trip with a side of museum visits (Soumaya and…read moreAnthropology). This is the best hotel I've stayed at in CDMX on approximately 30+ trips here. This includes the W (nope), Westin (uh-uh), Sheraton (chaos, if there's a demonstration - and there usually is one ongoing), even the St. Regis, Ritz-Carlton and JW Marriott - all too stuffy. Santiago from NJ, by way of the NYU Shanghai campus, was excellent and almost everyone here speaks English perfectly. I felt like I was in NYC, except that the service was better and the staff was much more accommodating. Breakfast was included, nothing spectacular, but everything was solid, good coffee, fresh fruit, fresh pastries, good jams and yogurt. Perfect, light start to the day. The room was not big, but well laid out with every amenity, refrigerator, beverages, Nespresso machine, bottled water and a selection of assorted snacks - all complimentary (except alcohol, unnecessary with all the good bars nearby). The gym was literally situated in a single hotel room on the lower floor. It was tiny, but fully equipped for a one-person, HIIT session. The single issue was the incessant bass drone from the bar nearby. Earplugs didn't work because it wasn't possible to mask the low Hz frequency effectively. Every major museum was about a 25 minute stroll through scenic neighborhoods to get to. Some of the best restaurants (Nobu, Sylvestre) were around the corner. All in all this is probably the best place to stay in CDMX. If not for the bass from the bar, which was totally not the hotel's fault, this was probably the quietest hotel I've ever stayed in Mexico (no children or pets, I think, but not sure). No drunk teens shouting in the hallways - idyllic. About $500-$700/night depending on date. Totally worth it.

Well located hotel in the heart of Polanco. The location and hard product are nice but didn't blow…read moreme away. The hotel has only one elevator that is shared with hotel staff and the sound proofing of the rooms could use a little work. Was my stay relaxing and luxurious? Yes, but it wasn't as seemless as some of its recent accolades may suggest. The central staircase that is accented is definitely a cool central feature and there are some interesting design features in the room but if I am staying in a Marriott in CDMX I will default to the ritz. Service was well trained and friendly.

This hotel offers services beyond what I expected. In…read moreparticular, the lounge food is truly special and delicious. All of the staff are very friendly and constantly ask if there is anything I need. Thanks to them, my first trip to Mexico( except Cancun)has been extremely comfortable and enjoyable.

Well-located for stays on the Polanco side of the city, but the regular rooms are undistinguished…read morefor this price range, and the ones located next to the elevator shafts are unacceptably VERY noisy. The staff were all very nice, but the place needs re-work to fit the luxury branding. Noise: At first I thought there was a low-flying aircraft on approach to MEX, but after counting several "aircraft" spaced far too close together, I figured out the continuous noise in my room was the hotel elevators constantly coming and going. I should have paid attention to the reviews that mentioned noise, but I thought they were being sensitive... Earplugs help, if you brought some, but the sound is deep-pitched so you can "feel" it anyway. The noise never stopped for long (it's a big hotel, and maybe the elevators bottom out when not in use), during my 2-night stay. You could hear it during the day but it was especially noticeable at night. I was hoping for some restful sleep between busy days, but it was not happening. There's a *LOT* of rooms adjacent the elevator shafts in a 42-story hotel. All of these will be similarly unsleepable. These rooms should be designated as housekeeping storage, or sound-baffled and the beds reversed away from the elevators, or sold only as day-use. Surely these ideas have occurred to management. Putting multi-night visitors in these rooms is an insult to guests at this level of hospitality. Location: Polanco is the most upscale part of CDMX, and it's easy walking access to the museums, upscale restaurants, and points north from here. But note many of the historical sites and instagram-famous restaurants are to the east and south of Chapultepec. First-time visitors should stay in Reforma instead. Rooms: Surprisingly plain, with an open-plan bathroom (sink/counter are in the "bedroom"). It's a great space-saver, but not what you expect at this pricing. It should be made stylish or eclectic, and the bathroom area should be closed off. There *is* a very nice lobby and a 24-hour French restaurant, plus lobby restaurant-bar, so save this one for a day visit, not a stay. There's tons of other great hotel options in CDMX, and for most visitors locations towards Reforma are better located.

Smells like feet i this hotel the lady lied to us and said we would have a king bed and it was a…read morequeen so us to big dudes had to share a small queen bed also they charged me money cause i forgot my room key inthe room so i had to pay money to get another one so dumb man save your time and money and go somewhere eles

I stayed here for a week for business. It was a great stay. Everyone was nice. The restaurant is…read morebeautiful and provides a wonderful view of the castle, park, and city. There also is a very nice Chinese restaurant in walking distance Szechyan Gourmet that is delicious. It is located in a safe area as well.

This is a 14-15 room boutique hotel, probably an old mansion that was remodeled. Each room was…read moreindividually decorated and slightly different . The style is comfortable and updated but not fancy. It is located centrally in the Condessa area which was very walkable and felt safe. The staff were extremely friendly and accommodating. Our reservation included daily breakfast which was cooked to order and delicious. We also had a couple dinners there and they were also very tasty, all cooked on site from scratch. The inside was filled with tropical plants and cozy furnishings giving a very peaceful vibe. Overall the hotel is quiet, very clean, reasonably priced, delicious food, wonderful staff, and a great location. I would definitely recommend it for those wanting to relax and decompress after a long day of sightseeing . It was "whisper quiet" the whole time we were there, which I appreciated especially at night. I would hesitate to recommend it to those looking to party or those with young children since all the rooms are close, not exactly child friendly furnishings and very little noise buffers. Perfect for singles, couples, or groups looking for a quiet, comfortable place to relax.

Well I did really like how unique and hidden this gem was. It truly felt safe to stay in. The…read morehospitality was 10/10. Breakfast and dinner was amazing! The deluxe room was a bit tiny and only had heat and floor fan thank goodness for that. The beginning of November was the perfect temp to sleep with the window open.