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    Hotel La Locanda

    5.0 (1 review)

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    Agriturismo Villa Felice

    Agriturismo Villa Felice

    (3 reviews)

    Fools gold!! We came across Osteria Villa Felice on our way to Volterra and saw the great views it…read morehad of the Tuscany landscape. We assumed by the decent reviews that we would be in luck given the location and how hungry we were. Having said that, the restaurant has TERRIBLE customer service. I was actually offended by how combative they were and ruined what could have been a wonderul experience. They cater to tourists with an English menu but god forbid they enter the wrong order. They will NOT fix it and will force you to pay. We simply wanted a 3 euro discrepancy fixed on our bill and we were met with extreme disrespect. The nature of the older waiter Massimo was unsettling to me as he was very demeaning and argumentative with my girlfriend. It was so pathetic that by not owning up to his mistake and fixing it so we could pay, he wanted to call the cops on us for disputing the dishonesty. The other waiter who previously spoke English decided that he would forget how to speak English during this confrontation, lying to us point blank and failing to mediate the situation properly. In summary, you may be seduced by the views at first but the absolute lack of professionalism and customer service WILL INSULT you. They will assume you are not smart enough to figure out their game: rip people off and fail to take accountability. Avoid!!!!!!!!!!

    If I can give this restaurant zero stars I would! The WORST customer service, we had the door SHUT…read morein our faces by the man in charge. Save yourself the trip. Extremely rude to any person that speaks English!

    Hotel La Locanda - hotels - Updated May 2026

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