This was one of the worst experiences I've ever had with a host, his name was Dario.We had a…read moreconfirmed reservation for seven people for a special birthday dinner, and when we arrived, Timeo told us we only had a reservation for two. Instead of trying to help or even showing the slightest concern, he was unbelievably rude and dismissive. He made no effort to accommodate us, separate the group, or offer any kind of solution. He acted like we were the problem -- with a smug, condescending attitude that made the situation even worse. This was supposed to be a celebration, and Timeo's complete lack of professionalism and basic decency ruined it. The way he treated us was disgusting -- cold, disrespectful, and completely careless. If you're looking for a place that values guests or knows how to handle a simple booking, go anywhere else. Timeo should not be in hospitality -- because they have absolutely none.

We had a confirmed dinner reservation for my father's 50th birthday, a milestone we were excited to…read morecelebrate in what we thought would be a world-class setting. But when we arrived, the host stand acted like we didn't exist. They couldn't find our reservation, offered no apology, and treated us as if we were the ones who made the mistake. No ownership. No effort to fix it. Just blank stares, cold responses, and a half-hearted offer to "wait and see if something opens up." We waited over 30 minutes while other parties were seated ahead of us some who clearly walked in without reservations. My father was standing there in a suit, on his birthday, being ignored and disrespected by a hotel that supposedly prides itself on hospitality. By the time we were finally seated (with no birthday acknowledgment, by the way), the energy was completely drained. The night we had planned for months was ruined. It's one thing to mess up it happens. But the complete lack of care or accountability from the staff made it 10x worse. At this level of luxury, basic courtesy shouldn't be optional. Grand Hotel Timeo may have a beautiful view, but if you're hoping for good service or any kind of special occasion to go smoothly look elsewhere. This place failed us.

Best hotel - beyond amazing. The staff are so incredibly kind. It is gorgeous. The restaurant and…read morethe gardens, the pool, everything is absolutely amazing. I couldn't wait to come here being a huge fan of White Lotus series.

This is an amazing hotel. Service is friendly and helpful. The facility is gorgeous. We were off…read moreseason so the rates were reasonable.

Absolutely stunning location, beautiful breakfast. Plenty of spaces beautifully decorated. We…read morestayed in the Rock Suites, worth every Penny. Special staff, especially Joshua.

This is a truly special hotel in one of the most special towns in all of Europe. Taormina is of…read morecourse sensational and Hotel Villa Belvedere offers the very best of what you can find in the area. It's a little out of town, but the walk through the public gardens or via the teatro greco make for a lovely stroll into the main area (do know, however, that if you are looking for something near the main tourist strip, you will likely walk 10-15 minutes to get there). Overlooking the waterfront by the pool with an Etna spritz is really an unforgettable experience, as is the incredible breakfast, the excellent staff and the comfortable albeit somewhat cramped rooms. One caveat to all: we had requested interconnecting rooms or something adjoining when we booked months in advance. The manager assured us he would do his best. They also offered a family villa for the price we had paid for the 2 rooms, which we should have accepted (we didn't, and we ultimately wish we had, despite the fact that the view was not as special - you can really enjoy the view any time in the breakfast and lounge areas, or by the pool). When we arrived, the best they could offer were rooms nearly 8 doors apart. We worked out a favorable compromise and they were really very willing to work with us, to their credit. But, if you are hoping for truly interconnecting rooms, you will not find them here. The garden suite has sufficient space in the living room for two twin beds (but the garden area is full of mosquitos and frogs, so both unusable during the day and evening and noisy at night), or perhaps the villa rigamonti would be a worthy alternative. We managed to make do with a small suite that had an extra twin bed, which they augmented with a second bed for our young kids. It was perfectly adequate for us. Ask for room 65 if you are in a similar situation and wish to pay for just 1 room but have your kids nearby). All that said, the service is very special, the location is stunning, the beds very comfortable. The breakfast is unmatched and Taormina itself is simply not to be missed.

Very posh and classic luxury here in Taormina. This is the sister hotel of the grand timeo. The…read morepool is warm and the poolside service is exceptional. Warm towels always available. Go down to the private beach accessible only to guests where full bar service is available. If you are hungry, stop by the restaurant next door and get the seafood linguini. Rooms are beautifully designed in classic old-world Italian style. Bathroom fixtures are of high quality. Great place to stay to be close to the beach but away from the touristy craziness from the Main Street: corso umberto.

Lovely hotel, beautiful view, fresh seafood and fine wine. Does not get much better than this.read more

If you are heading to Sicily this is an amazing place! I would stay here and never leave. The…read morestaff and amenities are excellent.

We were in Taormina and wanted a restaurant close to our Hotel Bel Soggiorno. The Villa Carlotta…read morewas the perfect location. The hotel interior is very charming and tastefully decorated. We went to the rooftop restaurant. We were greeted by Luigi and given a wonderful table with a view of the Ionic and the full moon. We chose the fish croquettes as our appetizer. They were outstanding, and so delicious. I had the baby lamb chops as my entree, delicious. Our friend chose the pasta with Lamb Ragu which was outstanding. We then chose the desserts, all works of art and so delicious. The wait staff could not be accommodating, my wife wanted a French 75 which they made for her. I am recommending this as a must go restaurant in Taormina.

I did not stay here, only came for dinner on the rooftop, which was just amazing. The views are…read morespectacular. The food amazing, the drinks inventive, the service exceptional. Came here with a group and everyone really enjoyed their dishes. I had been in Taormina for a few days and was on the hunt for the best cannolo. We went here on our last night and at last, the best cannolo I had on my trip. Highly recommend dinner here.

On my amazing trip to Italy a few week ago one of the stops for 5 night was this "5Star Hotel"…read more While Location is amazing, what happened to us and other guests was absolutely unacceptable and completely ruined our vacation. On the second day of our stay we have noticed that someone has tempered w the safe and when checked we found that some of the money ( in dollars and euros) were missing. When we reported to the management we were told that it is not possible and that they will check cameras in the hotel. 2 days later we are told that there are no cameras anywhere near the room or elevators and no one can track activities there. We left w nothing, No apologies no compensation for the money that was stolen. Nothing. To top that, when a few days later we saw the post of another couple that stayed in the hotel during the same time and was also robbed, the respond of the management was cold and absolutely unapologetic. Both of us were dismissed and since we are from another county they feel they can get away. Please be aware when you booking an expensive room at this hotel. Watch after your belongings, cause clearly the management of the hotel doesn't care!

We just returned from 5 days at Atlantis Bay after a week on the Amalfi Coast. The hotel was in a…read morebeautiful spot overlooking the crystal clear water. We relaxed on the lounges, went on a boat excursion, enjoyed the breakfasts and wonderful service. Tania, especially stood out as she went out of her way to make us feel welcome. The room was large and we enjoyed a stunning view from our patio. Housekeeping did a great job on our room. We recommend this hotel to anyone visiting Taormina.