Solid 4 star, leaning towards 4.5 star. Room was big and full of amenities. Lots of tv stations to…read morechoose from. The room service was as good as any chain hotels. Front desk staff were knowledgeable and helpful with troubleshooting. The breakfast offering was plentiful. The only issue I had was that this hotel only has 1 small elevator and it got very busy during morning rush. You sometimes have to wait for next turn because the elevator was full.

There are no towels to shower or wash face. No Kleenex or…read moretissue. The reception said. Use toilet paper. There is no iron. Reception said no hotels in Poland have iron. Which Is a lie. The restaurant has flies landing on food. I killed one fly and it stuck to menu and they let the menus sit there .. another fly came and landed on the food so I left. Not really disappointed in restaurant. Because if they think it ok not have tissue. . An iron. Or a towel to shower or wash your face. Then the standards Are too low top even talk she did say they have 2 other hotels in Katowice. So the plaza and the bottom. So I will avoid those. The only good thing wa dyne overnight reception. Otherwise, no reason too ever come here again for the rest of my life . The owner or amateur have a wal Mart mentality and that really can't be fixed. On top of all that. Crap. I am talking to receptors and some workmanship walks up and start talking and reception just allowed her to interrupt. I had to cuss profanity to redirect. Worst hotel ever.

great hotel and amazing chefs in the dining and some of the best room service ever...read more

The hotel is great if you make the reservations w/o involving idiots at Expedia; great location…read morenear NOSPR and Spodek; walking distance to galleria; the gym is not free there is free wifi transport from airport requires that you give a credit card beforehand; no one in their right mind would do that in this day and age; Rooms are spacious; bed big enough and warm without heater; not enough towels, but that is not unusual all over Europe and Australia ; u have to ask ; and u will receive more; Great business center on 2nd floor with printer; great for boarding passes and documents w/o having to ask;; OH!!! Great employees at front desk 98 per cent any way. night 1; Some female employees were not helpful with basic information: ME: "Is the restaurant closed" : "yes: not.... yes but u can order room service or go to the skybar; just a stoic yes and end of story; next day; 2nd female; the restaurant closes in 15 minutes but you can still order; wrong! restaurant does not place orders for food 15 minutes before closing. overnight female; "oh u can take the taxi to Tesco it only cost 15 zloty"; wrong it cost 20 zloty Don't let anyone tell you the train station is in walking distance if you have luggage.

The owner was amazing. I got in at 4 am and she woke up to let me in. Also was very helpful when…read moretrying to find different places in the city and recommended me to an AMAZING restaurant. The bed was a little stiff. And the sheet situation on it was kind of weird. But not a big deal. I was so tired I slept like a rock.

I only spent one night if my life in this town and I'm glad I chose the Hampton. We have been in…read moreEurope for over a week now working our way to meet my beautiful cousin Joanna in Krakow for the very first time in my life. The Hampton was a great hotel to stay at because it reminded me how awesome American hotels are. Not saying that European hotels are not awesome. They are! In a different way. Our room had a very comfortable queen bed and a nice cool air conditioning system. We've been dying in hot hotel rooms this whole trip. If you're going to visit Auschwitz as we are in the morning I highly recommend the Hampton. They will give you big buckets of ice from the bar with a big smile. Something I haven't experienced before in Europe. This hotel is great. It will be the last hotel I ever stay at BEFORE meeting my beautiful cousin Joanna and her fiancé Michelle in Krakow this weekend. The highlight of and the main reason I took this trip to begin with! How can it be that I've lived 63 years and im just now meeting these awesome people in my family? Im just glad that I can!

Surprisingly, this station is pretty great. It's small, but comes with an enclosed waiting area…read morewith clean bathrooms (with free entry), outlets, and a kids section. It has benches, cafes with good food and drinks, and a ticket machine to purchase day-of train tickets. It's only a 15-minute brisk walk to the Auschwitz Museum.

We stopped here before the museum and honestly, this outperformed. It's situated in a 4-star hotel…read moreand from what I understand, run by a different company. The restaurant lacks curb appeal but the dish/food itself was top notch.

A very comfortable and modern hotel extremely close to the Auschwitz Concentration Camp Museum main…read moreentrance. It looks as if it was only recently constructed. I was happy to be at such a short distance from the museum, and the room was very comfortable. The staff are kind and the breakfast, dinner, and service in general were all pleasant and more than adequate. They even prepared a breakfast bag for me to take with me when I mentioned that I needed to check out extremely early in the morning before the breakfast started. I was not thrilled with the music piped into all of the hallways and staircases and lobby, because I could still hear it even inside my room with the door shut, but when I asked at the reception desk, they turned it down (and later turned it off when I went back to say that I could still hear it inside my room with the door closed.

If you come by car, just drive on the pavement and into the backyard where there's a parking lot…read morefor 5-6 cars. Parking is 20Plz a night. Staff is friendly Not all portiers speak English good enough so there might be some misunderstanding. The hotel is worn down and dated but clean. It is simple but serves it purpose. You get a actual key which you should leave in the reception when going out. You lock the room from the inside with the key. There are no safety box in the rooms. No minibar or fridge. We stayed here in September and stayed in during the day - it was freezing cold so bring an extra sweater. TV has like 30 channels but they are all none-English speaking. The walls are rather thin and I woke up a couple of times at night and early morning. Guests don't seem to show other guests a lot of respect. Loud voices in hallway. Breakfast is continental with boiled hot dogs and eggs. Coffee is instant. Even if it is served in Café Bristol they do not even offer proper coffee from the bar. Service at breakfast was fine. Bytom is a small town with not so many bars or restaurants and from here they are all nearby. If you arrive late and just want a quick bite, McD is practicularly next door. There is a tiny supermarket just on the corner where they dont speak English but are willing to help. Dont be afraid to use body language. I would definately stay here again. They DO NOT accept AMEX.

This is the perfect location if you're visiting the Auschwitz museum. Great communication when I…read morebooked from the USA, small but clean and quiet rooms, reasonable prices, very good breakfast buffet. Extremely friendly and helpful staff. Some large groups so plan your meals accordingly if you're going to visit their excellent downstairs restaurant.