Hotel Indigo is one of the newest hotels in Manchester city centre and one of the many IHG hotels in the city, it is located very centrally in Manchester being next to Victoria Station, which is Manchester's second-biggest central train station after Piccadilly, it is also within walking distance of most of the city's attractions including the Manchester Arndale, Deansgate and it is also located next to Urbis (football museum). It has 187 rooms over around 13 floors.
This hotel is a new hotel which was built recently, however one thing I do like is how it combines part of the old building, with three floors of rooms and the lobby and reception area, it was a nice part of the hotel but the lobby and reception overall I found to be a little small compared to other hotels. Other areas, which Hotel Indigo lacks compared to other hotels is through check-out times, check-out here is at 11 am, which is earlier than I've seen at most other hotels in the city which are often at 12 pm minimum. I was even told if I did stay at the hotel late checkout would be unlikely, as someone who enjoys sleeping in and resting in a hotel, I really don't understand why there is such an early check out when nearly every other hotel is able to allow check-outs between 12 and 1 pm. The lobby is also accessed through a staircase, so it can be quite inconvenient if you're travelling and can't use steps or have lots of luggage to cut through the restauraunt, Mancium, which once again is really high-end for an accredited three-star hotel.
I came into the hotel to look at a room ahead of an upcoming stay in Manchester during the ongoing renovation of my house. After a short wait, a pleasant staff member took me into the room but she showed no organisation, in my opinion, staff should know rooms which are free and under maintenance, and it seemed every room I was taken in wasn't ready, it appeared to be blocked by newspapers, tables on the floor because the room is being painted. Before we even entered the room, we didn't know what to expect as she didn't check whether a guest was in the room, or whether it was even ready or not to take guests.
Apart from the rooms being messy in this regard and unorganised, they seemed a decent size, perhaps slightly smaller than rooms at Hilton Hotels I'm used to staying at.
Breakfast is an average price of around £15, but for a hotel accredited as a three-star hotel I feel this is a little high, with many four-star hotels charging around this price, I've even seen breakfast cheaper at four-star hotels before, which shows for an accredited three-star hotel they are towards the premium end of that.
In parts, this is a nice hotel and the staff also seemed nice, but it just seems to be towards the high-end spectrum, and it is charging so much more than it is actually worth throughout the hotel, adding the fact that there was no organisation, and even months after opening a big chunk of rooms weren't ready to the point when I was shown a room, even the staff members didn't know after taking me up and down the lift and coriddors like a yoyo it would be ready (at times I was even taken the wrong way - the staff shouldn't get lost in their own hotel), but so many factors from the high-end nature and organisation let it down and mean Hotel Indigo should deserve a two-star rating, which even then is quite generous and only warranted as I did like some features of the hotel, the staff did seem friendly (even if they didn't know what they were doing aat times), and the hotel seemed clean throughout. read more