We were part of a large group stay at the Granduca. We received a bill, at the end of our stay, which was shocking. We were charged for an "extra person in the room" although the room is listed as accommodation for 2 persons. The organizer of our stay stated that my partner could bring me along - they never mentioned an extra charge. We were also charged for each time I went to the pool although there are no indications that using the pool is extra. When I complained, I was told that the pool "charges" would be complimentary. However, we got to our room to pack and the front desk called, again, to say that they had to charge me something for using the facility. (20 Euro per entrance) They asked how many times I used the facility. So, although they have no record of my usage, they're charging me. I could easily lie and say I used the pool once. What do they know or care? This is not 4-star behavior and Graduca is listed as a 4-star property. I have stayed at 5 to 7 star hotels with Michelin restaurants. I know quality. This is not it. High star ratings do not nickel, dime and trick the clientele with weak apology and protocol. The rooms are antiquated. Shampoo, body wash and conditioner are NOT INCLUDED. The towels are ragged gym quality. The bed had bugs. We are bitten all over our bodies. Breakfast and all meals in the restaurant are passable at best, unfresh and remind me of summer camp. Ingredient quality and attitude here are both tired. All in all, I would never return. read more