Oh boy. This is gonna be a fun review.
I don't think my standards are particularly high even with the amount of hotels I've stayed in and restaurants I've been to. Honestly, a lot of the stuff I've seen in other negative reviews, I don't care that much.
Like, some of the reviews point out small cracks in the wall, stains on the carpet or even that the lamps flicker once in a while. But well, this building is really old. Some people stay here partly because they like the blast to the past. If there isn't some minor cosmetic defects, how can you even feel that the building is old? So I can excuse that.
The view out of my window is the extremely dirty and moldy looking side of the next building. But I don't particularly care. I can excuse that.
I could point out that I stayed in a Japanese hotel not long ago for $65 a night, and room service gave me free bottles of water every day. Hotel deLuxe charges me "resort fees" but threatens to charge me another seven dollars if I open the water in my room. But it is a larger size and nicer brand, and the cost of living is different. I can excuse that.
Or how about the fact that this hotel no longer offers valet parking, but I still have to pay forty dollars a day to park when I'm already staying at the hotel?
What's funnier is the parking lot right in front is parking for Gracie's. While Gracie's is inside the hotel, it's technically a separate business and would not agree to be more generous about their lot. As a result, if Gracie's is not open, you have to pay $40 to park there also. Gracie's is only open during weekend brunch. Plus, there's been vandalism here in the past so no one chooses to park in that open lot instead of the parking garage that has an actual security guard. The result is that there is a large parking lot right in front of the hotel that's always empty, but you still have to pay forty dollars a day to park. The situation is beyond ridiculous, but I'm not sure what the hotel should do. I can excuse even that.
Here's what I can't excuse.
My mom came out of her room after two minutes to say that the sink doesn't drain. The hotel had other vacant rooms on the same floor, but instead of letting her move to another room right away, they made us WAIT for their technician to inspect the room for an hour. Is this supposed to be a "four star" hotel? Aside from how rude this is to a customer at an allegedly "nice" hotel, how do you not know that a sink is clogged until after a customer checks in and reports it to you?
But wait, there's more. The drain in my shower also drained slow. It drains slightly slower than water coming out of the shower head, so by the end of my shower there's like an inch of water at my feet. Room 429.
Another revealing item was the girl at the counter said about her new room, "If the phone in your new room doesn't work, you can come down and ask for me." In other words, management already knows that some of the phones are broken, but they no longer have the motivation or ability to fix them in a timely manner. The next day, my mom revealed that, no, the phone in her room does not work. Between those, we're already talking about problems in three separate rooms.
Should I point out that this place doesn't even service your room by default? You have to explicitly ask the lobby for your room to even be cleaned a little bit, which begs the question of why they still have the stupid service signs on the door handle that you can flip over. After all, that means they apparently do **** all, right? As an experiment, I hanged the sign with "Lights, Camera, Action" on the door and left a $20 bill under the notepad. I even wrote "tip" and drew an arrow to the bill on the notepad. Two days in a row, I was gone for most of the day and came back to see the $20 tip sitting in the same spot. I saw one employee on my floor once, and it kinda looked like he was just standing there, like he's bored. Like his job is to provide room service, but he can't do anything until someone moves out or asks for cleaning.
Now that I think about it, why even have the notepad then? To me, the primary purpose of that is for room service and customers to talk to each other. You literally have no situational awareness to talk to your customers. Like either your employees don't even walk through the hotel once a day or they've been ordered to ignore the signs for room service. But you still keep those signs in every room.....because.....?
And this place charges a resort fee? Service fees? You took a $200 deposit? For what? This is a joke lmao. You can't even afford to put a toothbrush in the bathroom.
To be clear, all the employees were super sweet and helpful. I don't blame any of them. I blame the owner/management.
The only thing I like about this place is the Driftwood Room. The vibes in there are immaculate. I highly recommend getting a drink there. I cannot in good conscience recommend staying at this hotel. read more