A historic upscale hotel located near Old Town (but on the opposite side of the water). A very long…read morelist of famous people have stayed here: from Winston Churchill to Jay-Z. It's located off of a one way street so can be slightly confusing to find the first time. They have their own court for drop off and there's a parking garage right next door. The first reaction is quiet elegance. That's your second and third reaction as well. The staff are very attentive and will book whatever you need. For an older hotel, the rooms are good size and well appointed (strong WiFi, small desk). The gym and pool are both excellent. The buffet breakfast is typical for a good European hotel. A nice selection of breads, cheeses, and meats with eggs available. You can get a custom coffee if you want. The hotel restaurant has indoor and outdoor seating, covered for the rain or sun. The hotel is pricey but should be for the service. I gave it four stars but it's borderline 5.

If you want a truly impeccable experience in Heidelberg, this is the hotel for you. It is a…read morebeautiful, traditional German atmosphere with a modern twist. Luxurious from the moment you walk in with the kindest, most humble and service-oriented staff. The food is delicious, rooms are clean and spa is great! I would highly recommend. It also is centrally located to shopping and attractions. I am grateful to the staff for making my experience in Germany wonderful!!

If you are looking for a Hotel with "Old World" charm than look no further. The service here at…read morethe hotel and restaurant are truly 5 star. Starting with our meeting Alison at check in. She was so nice and helpful. She gave us a glass of wine with quiche. Beautiful. Our dinners were made even more wonderful by our Sommelier, Erik, his Head waiter Adrian, with his assistant Ramon. This team makes a dinner five stars. Let's not forget the chefs who create these masterpieces of our 4 course meals. There are many choices of where to stay in Heidelberg, and choosing "Die Hirschgasse" was a perfect one for my wife and I on our first visit to Germany, Dankeshon

Where to start..., I was here for a week on business. The hotel staffs are very friendly. I opted…read morein for breakfast the next morning. It was truly a proper breakfast and the amount of food was more than one person could eat. Everything was prepared properly. For 29 eur, it was unfortunately not truly a white cloth service. A few touches were lacking, ie white cloth vs paper napkin and coffee was not refilled. So that was the good, now for the bad... Wifi was spotty as best with limited bandwidth. So do not expect to do any work at the hotel. No AC in the hotel, so I bet summer here would be brutal. The bathroom was a Bath Room. There was no curtain to take a shower. Now for the ugly, the wall is super thin and the adjacent room would bang on the wall at 9:00 pm requesting slient!! I came back on a Sunday night at 10:15 pm and the front lobby and front door was locked. Luckily they did show me a back entrance for night entry. However, as I enter the room my lovely neighbor was banging already. I guess it is too loud to even enter the room....

My wife and I visited here on vacation and enjoyed the sauerkraut And sausage and sausage with…read morefried potatoes. I had a heifer Weitzen beer, which was pretty good, but the service was exceptional. They gave us plenty of time in the European way, and came to check on us and when we were ready. always courteous, and always with a smile.

This was one of the first restaurants I had eaten at when I arrived in Heidelberg as part of their…read moreHead start program. It was a nice atmosphere, and the food was always delicious. I loved their potato soup and their bratwurst. That is what I usually got when I went here. This is also the first place I ever tried apfelschorle (fizzy apple juice).

The hotel was fantastic. I truly enjoyed my stay. I was pleasantly surprised to walk out of main…read morerail station to find the hotel. It's a 2-3 minute walk to the front door. It's also the same distance to the city trams. The building incorporates the facade of an old historic post offfice and is beautiful. The staff was beyond helpful and courteous. My room was clean, quiet and comfortable. There was much thought put into the design and furnishing of rhe rooms. The bar and restaurant was excellent snd food delicious. The morning breakfast was delicious and offered a wide variety of options. I enjoyed my stay so much, I re-booked it for an upcoming winter trip. 5 star all around.

This hotel is very well done. Nice updated modern lobby and rooms. All of the staff is super…read morefriendly and helpful. I would definitely recommend it to anyone staying in Mannheim or even staying in Heidelberg. It's just a short train ride to Heidelberg from the train station which is just a block away from the hotel.

Front desk staff is friendly and accommodating. We arrived a half hour before check-in time and…read moreeven though it took less than 5 minutes to get our rooms, they let us snack in the lounge while we waited (which usually costs extra). The location is right across from the Seergarten bus stop and a shopping center with some restaurants and a 24hour grocery store which is convenient. It's rather hot here in summer, so we cranked our air conditioning up. One room's AC didn't work as well, and staff promptly added a room fan as soon as we told concierge. We signed up for free online before booking to be an IHG Rewards member, and this got us two rooms on the Rewards member floor and a 10% discount at hotel restaurants. Housekeeping also does a pretty good job. I don't believe they change bedsheets daily, they make the bed and do change the towels. The rooms have nice little touches like a pillow spray and ear plugs to help you sleep, a pillow "menu" if you want different firmness levels or extra pillows, several international outlets by the room desk, lots of international news channels in different languages, bath robes you can use at the pool, and complimentary small chocolates and two small bottles of still water that are replenished each day. There is also a small fridge and hot water kettle (tea, instant coffee, hot chocolate, small biscuits). The indoor pool is nice to use as well. It's not very deep at all, roughly 4.5 feet deep the entire length. They have locker rooms where you can shower or change. Pool towels are free and you can get cocktails for 4,5€ at the small bar section. Use of the sauna/steam room is extra. This is also the area where you can get a massage (though the room looked small). Pool area could use some touch ups (new cloth for the cushioned seating for example). The rooms and general hotel looks a little dated, but service and cleanliness is generally good.

9/28: stayed overnight as we work our way down to Switzerland. Crown Plaza is central to…read moreeverything, step out of the main entrance and you have shops, restaurants, apoteks, parks, coffee shops, bus stops and McDonald's among others. 15-20 minute walk to the bottom on Heidelberg Castle Queen bed was very uncomfortable and sheets were stiff. Bathroom was a good size, hubby and were able to get ready at the same time. Sauna was available for 5 euros but we opted out, apparently you can only go in butt naked. No thank you.... Breakfast was also good, upgrade from the typical continental breakfast you get from 3-4 stars hotel. Hotel was too dark for my taste, felt a bit claustrophobic.

This hotel is nothing short of amazing. The entire property is wonderfully well kept with…read moreappointments that are second to none. The front desk staff is extremely engaging and helpful. The restaurant offers delicious meals for both breakfast and dinner. The room is spacious and comfortable. Located just far enough away from the Square to be quiet and close enough to get to all the action with a 15 minute walk.

Nice, clean, quiet and comfortable room, super friendly and attentive service, great location in…read morethe heart of town, with walking distance to the scenic and touristy parts of Heidelberg. This hotel has a modest front, but spacious interior. I was put in the "historical wing" of the hotel, with limited access by lift, but no worry, there are young staff with strong arms to help me with my suitcase :-). Soon after checking in, I received a visit from their guest relations manager, who brought a large bottle of mineral water, a small box of chocolates and a coupon for drinks at their bar. She also booked the airport shuttle for me - well, basically one can trouble her for any needs. The room itself, I believe, is newly renovated, with crispy clean bedding, soft, fluffy and shining white towels (very important for yours truly). If you don't mind walking, exit the hotel, turn right, and you can easily walk to the old town, to either climb up to the castle (by cable car) or wander across the old bridge to tread the "Philosopher's Walk". And you'd basically pass by dozens of restaurants, cafes, bakeries, creameries ... one won't ever go hungry! I booked my room with breakfast. It's a decent sized buffet, with every possible option for a Western breakfast - cold cuts, hot dishes, soft boiled eggs (one should eat it out of the cute egg cup provided nearby), salads, muesli, fruits, desserts, and lots and lots of breads, with packets of butter and individually jarred condiments (peanut butter, jam, honey, etc). There is a wide range of leafy tea selection, as well as juices and other drinks. One can also order a-la-carte omelets, French toast and Shakshouka etc., at no extra charge. I've been to many 5-star hotels, and this one truly deserves its star rating!

One of the finest meals I've ever had and the service was impeccable. There were three servers…read moreworking our table who were constantly attentive. The meal started with a small complementary cup of potato soup and bread service. For appetizers we had foie gras and a bouillabaisse both were delightful. For entrées we had the braised ox cheek and the crispy duck both were we enjoyed them immensely. We finished off dinner with the crème brûlée and cognac! Could not recommend dining here more highly.

This was a great dining place in Heidelberg. The restaurant is in the center of the old town and…read moreone can't miss it. We had a group dinner of 50 people and sat comfortably inside. The staff was attentive and the price was reasonable. The food was outstanding, probably French influenced German cuisine: hearty, delicate and had beautiful presentation. We enjoyed a relaxing environment in this classy restaurant. Highly recommended.

Located in the wonderful little town of Schriesheim. Just a short trip away from Heidelberg and the…read morecastle. The Hotel is very modern with a wonderful staff. The breakfast was very good and you have to checkout the bakery just across from their courtyard.