This hotel was top notch. I manage and operate a hotel in San Diego. This hotel was top quality,…read morequaint, modern, and had amazing service. Simon was incredible. He helped us with our travel plans and went above and beyond to make us feel comfortable. The food was great at breakfast and dinner. The rooms were clean and top quality. And, it is close to the train, bus and shops. If we come back, we will stay here. Highly recommended!

This place was amazing! The room was beautiful and spotless. Any food you order at the resteraunt…read morewas incredibly delicious. It was surprisingly quiet for the bell parades that were going on for 3 days and nights. The staff knew your name and what room you stayed in even if you have never seen them before. Also they let me check in early the day after christmas so major points to the cleaning crew for coming in early to make the room. Everything was perfect until I re-read my bill the night after checking out. The bed had broke in the middle of the night on the 27th and I didnt notice of course until I woke up. I immedietly let the staff know and they promply fixed it while I was out. When I checked out the man at the front desk was professional but not very friendly with me. I dont know if it was because I was an American, younger, a woman or a foreigner that he was so nice to the German gentleman in front of me but had a less friendlier attitude when I talked to him. I am now back a day later to talk about the 50% bed repair for 100 chf I have on my bill. I asked to speak to someone about the charge and was handed the concierge phone at the front desk. It is Simon the owner/manager that checked me out. I ask why I have to pay for a bed I did not break, he says the break is not common and that the cost is 200chf and he graciously already paid for half. I told him how it happened in the middle of the night and that I should not have to pay for bed maintenence. I was acused this time that I must have 'jumped on the bed, or 'made aggressive movements' or had 'rough lovemaking' in the bed because it broke near the head and it shouldnt do that. He also stated that roughly 6,000 people come through the hotel per year and that the beds are fine for them. Again I explain that all I did was sleep or sit on the bed and if I had broken it myself I would have said so and paid the repair bill in full but since that is not the case I would like that portion refunded. He did offer to give me a copy of the invoice so that my insurance can reimburse me which is proper and I am glad that he is kind to offer. However he still insisted that it was my fault and it was generous that he has already paid half of the repair bill. Since I have no way to prove that the bed was previously broken, well used or faulty it seems that I am the unlucky fool that has to pay for it. I left that hotel in near tears feeling like I was branded a lier and unreasonable. The entire conversation I was calm and polite but in the end I felt like he did not care. For a Michelin hotel to treat their customers like that is unthinkable. Everything was perfect until that point.

Excellent hotel and spa. Amenities in room were very good. Spa was included and fantastic…read more Breakfast is also very good. Highly recommend

Sad to find out this place is closing at the end of April and becoming condos. Great place for…read morefamilies because they have a day care and activities everyday. Nice breakfast and dinners too.

Great location, good rooms, friendly staff and reasonable price makes this a great place to stay…read morewhen in Engelberg :-) This is a family hotel so if you are looking for a kid free hotel look elsewhere. Would happily come back here again.

We are currently staying at the Hotel Crown for 4 nights and are very pleased with the hotel. It's…read moreclearly new construction and we have a very nice 1-bedroom unit. The breakfast buffet is very good, especially by American standards, and the ski locker room with boot warmers is perfect after a day of skiing. This place will be exceptional when their new spa facility is completed.

Passed through for one night on our biking trip. This place is perfection. The innkeepers,…read moreMichele and Serena, are true experts at making you feel at home. Michele saw we were outside while waiting for our room to be ready and he ran out to see if we needed a drink. Yes, please. He ran out two beers and we had a nice chat. The room was very clean with an amazing view off the large balcony. The bathroom is new and has a fantastic shower. We decided we would eat dinner and breakfast there. That is pretty rare for us. Dinner was great as was breakfast. I also slept so good I didn't really want to leave. Since it was the first night of service for the season we didn't get to try the pizza. I know it won't disappoint. I think I need to come back. Maybe in the winter next time! Michele is very well versed on the skiing for the area.

What a lovely place to stay. The hotel is well situated within the town of Engelberg. Lots of…read moredifferent boutiques, restaurants and convenience stores just steps away. The view from the windows facing the street where the main entrance is allows for gazing at the beautiful snow capped mountains. I stayed in a room with a bed for one person and the room was very inviting and charming. I slept on a bed that greeted me like a warm hug. The water pressure in the shower was amazing and rejuvenating. Breakfast was available in the morning and served with smiles. The hosts are absolutely lovely and very helpful with any suggestions needed. I would stay here again and would highly recommend this location to anyone. I'm looking forwArd to returning. (No comments on the restaurant adjacent to the hotel because it was not yet open for the season during my stay:)

I can't say enough good things about The Angels Lodge. If you're planning to stay in the Lucerne…read morearea, I would definitely consider this place. First off, the rooms are extremely pretty and cozy. Ours had a balcony and you could see the mountains in the distance. It was gorgeous, especially during sunrise! The staff was always friendly and had great recommendations. The breakfast here was AMAZING! Fresh breads, juices, colored eggs, spreads, cheeses, croissants, etc.. They don't use pillows here which is strange. It's a just a blanket folded over. Also, there aren't many plugs in the room so I ended up charging items in the bathroom. They seem to close the lodge at around 11pm, so if you're planning on staying out after that time, you definitely should take your key.

Great location, friendly staff, delicious breakfast in the morning. The rooms had everything we…read moreneeded but the shower flooded the bathroom a little bit. very comfortable beds but could have used another pillow or a more firm one. Loved the balconies!

Thanks for a perfect weekend. We appreciated the warm welcome, the beautifully renovated and…read morecomfortable rooms and the unique very tasteful dinner. Of course we also have enjoyed the magnificent hiking area that offers trails for everybody. The hotel Vallatscha is very good if you (in an idyllic nature without mass tourism) look for a variety of splendid hiking, walking and snowshoeing trails. The large selection of beautiful trails and routes is overwhelming. For skiers the hotel bus does bring guests to the 4 km away Disentis (and back). Many thanks to the entire team for the very well accommodation and the excellent food. The cost-benefit ratio ist extraordinarily good.