I booked 10 rooms for our Princess Tour while we were in Hamburg. The hotel was nice, and clean as…read moreone would expect. However, when checking out I was sort of attacked by the front desk lady as I had left one of my room key cards in my room. She made me go back and get it - as otherwise, she would penalize me. I was shocked. I can not recall that someone dared to talk to me like this in front of my staff. She made me look as if I had attempted to steal the crown jewels. Despite I liked the hotel, it is very unlikely I would go there again, especially as it was difficult to book in the first place.

Loved everything - the rooms, the ambiance, and the breakfast was possibly the best I had in…read moreHamburg. Highly recommended - unless you want to be in the center of the city, of course.

The hotel itself had a nice aesthetic, and no problems with the room. But their kitchen decided to…read moreclose at least 10 minutes early and refused to do any more room service. They ignored calls and then I got the runaround from reception and bar staff. Clearly the kitchen staff just wanted to go home. That kind of thing really annoys me, especially at a hotel when you're dependent on room service for meals later at night.

This place is disgusting even bed sheets smell like old food bathroom is outdated and filthy and…read moreparking is a nightmare front desk is a jerk yelling at customers charged 5.60£ for a bottle of water while the bottle had a tag saying 2.0£ he said because it comes from the big bar not the mini bar???? I have never been in a worst hotel in my life