Dining Reservations ignored. Guests treated like "second class citizens." I recently stayed at the Hotel Bad Schachen for a few days expecting "a warm welcome" they boast about and relaxation since it promotes its spa and other services. The front desk check-in clerk was gracious and accommodating. However, dinner reservations the desk clerk said she made our at the hotel upon check in, "disappeared." On the second night, again dinner reservations were made at the front desk. Our party of four (4) showed up only to find us seeing our outside available terrace table being given to a party of three (3) who simply walked to the door and took the seats at the table. The waitress nodded to the party and they sat down! My traveling companion quickly ran to the person in charge who simply shrugged his shoulder saying there was nothing he could do...the table was taken. We waited 30 minutes.....another 30 minutes for a table on the terrace to open up to no avail......one hour no table, no apology, nothing other than glares and stares from the staff. Our remaining option was to either go to their inside dining room or search for a restaurant outside of the hotel grounds or go without dinner. We tried to share our disappointment to the Hotel Bad Schachen's employee, Antonio Criswold but he simply shouted back to one of my traveling companions that there was nothing he could do and walked away. She became very emotional by his response and after requesting through our waiter that we wanted to speak to Antonio he approached our table whereupon I was able to get his name. Needless to say, our meal was a disaster, the mood altered to dissatisfaction and the end of our stay at Hotel Bad Schachen with a negative feeling. Mr. Criswold demonstrated that the customer is NOT always right nor considered a valued customer. Crisworld concentrated more on organizing the leather bound menus in the hallway outside the inside dining room rather than make these guests from the USA feel welcomed and valued as a customer at the Hotel Bad Schachen. Disappointing........I would suggest their star rating be reviewed.... read more
